Re: SSO via user tool
Title: Re: SSO via user tool ** Carolyn, Please contact me off list at: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wixson Carolyn L PSNS Sent: Thursday, August 31, 2006 3:32 PM To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool Benjamin, We are also CAC enabled. We need to get the mid-tier up for Requesters to submit tickets. Our management does not want them to see a login screen. Can you share your CAC solution? We are currently using: ARS ver 5.1.2 HelpDesk ver 5.6 We may be upgrading to ARS ver 6.3 very soon. Any help you can give will be GREATLY appreciated. Carolyn Wixson (360) 476-6197 PSNS & IMF Remedy ARS Administrator __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: SSO via user tool
Title: Re: SSO via user tool ** Carolyn: Please advise how off list. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wixson Carolyn L PSNSSent: Thursday, August 31, 2006 1:32 PMTo: arslist@ARSLIST.ORGSubject: Re: SSO via user tool ** Benjamin, We are also CAC enabled. We need to get the mid-tier up for Requesters to submit tickets. Our management does not want them to see a login screen. Can you share your CAC solution? We are currently using: ARS ver 5.1.2 HelpDesk ver 5.6 We may be upgrading to ARS ver 6.3 very soon. Any help you can give will be GREATLY appreciated. Carolyn Wixson (360) 476-6197PSNS & IMFRemedy ARS Administrator -Original Message-From: Watson Benjamin A Contr AFWA/XOO [mailto:[EMAIL PROTECTED]Sent: Friday, August 04, 2006 10:31To: arslist@ARSLIST.ORGSubject: Re: [ARSLIST] SSO via user tool** I tend to agree with Scott in that a majority of the solutions I found were "glorified password managers" that would essentially store/encrypt user passwords locally. The user could then associate a stored password to an application and, upon launching the application, the password manager would supply the data. In our particular shop, we had Remedy set up to authenticate against the network, but that functionality went away when we transitioned to DoD Common Access Cards (CAC) to access the LAN. One of the developers I worked with was clever enough to write his own application to read the credentials from the CAC and use that to authenticate and log into Remedy. This functionality has been mirrored to the web. The only "slightly" annoying thing is that you must enter your PIN, but it works. This approach is nice in that smart card login can handle verifying that the credientials on the CAC against a certificate authority when accessing the LAN, which has all been invented before. //SIGNED//BENJAMIN A WATSON, Contractor, AFWA/XOOSAIC - Remedy TeamCommercial: (402) 294-8225DSN: 271-8225mailto:[EMAIL PROTECTED]mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott HammonsSent: Friday, August 04, 2006 11:44 AMTo: arslist@ARSLIST.ORGSubject: Re: SSO via user tool ** I believe Doug may be referring to the built in integration to provide an SSO functionality against an LDAP store. If this is the case, this is just telling Remedy to use the LDAP store to handle the authentication. This would then handle the SSO functionality for both the web app and the client. I could be wrong, but this is my assumption. If Doug could clarify this, it would be helpful in understanding the stated direction for Remedy. Having said that, I just worked with a client who did a major comparison between the leading "SSO" vendors on the market. All of them could be characterized as "password management with a nomenclature of sso" Some work better than others, but essentially they are all pitching the same thing. For a true "SSO" solution, you would have to a have central repository that all applications could reference for authentication information. LDAP is the closest your going to get to that and not all applications support LDAP integration. As a matter of fact, most applications handle authentication individually with their own login interfaces. So the closest thing you have in the marketplace today for SSO is "password management" applications that will allow users to manage their credentials to all their required applications. To the end user this still provides the "SSO" experience regardless of how it is handled on the backend. It's good to see this discussion taking place in the ARSList, as this seems to be the hot topic across most industries today. I'm looking forward to ongoing discussions in this area. Just my .02. Scott From: Action Request System discussion list(ARSList) on behalf of patrick zandiSent: Fri 8/4/2006 08:52To: arslist@ARSLIST.ORGSubject: Re: SSO via user tool I was told by Doug.. that there would be Built in Functionality on theusertool to do this already.. no documentation on it.. but it isthere..now.. with that said.. I have a ticket in on this and have recieved nofeedback on the latest.. I am planning on following up on this nextweek.. I hope.I know I had issues with the original version of their plugin.. (remedy's)it worked with a userid and a password.. well we don't do that anymore.. so..But do not know the latest...I understood clearly that the same functionality that gives you sso onmid-tier is built into the client t
Re: SSO via user tool
Title: Re: SSO via user tool ** Benjamin, We are also CAC enabled. We need to get the mid-tier up for Requesters to submit tickets. Our management does not want them to see a login screen. Can you share your CAC solution? We are currently using: ARS ver 5.1.2 HelpDesk ver 5.6 We may be upgrading to ARS ver 6.3 very soon. Any help you can give will be GREATLY appreciated. Carolyn Wixson (360) 476-6197PSNS & IMFRemedy ARS Administrator -Original Message-From: Watson Benjamin A Contr AFWA/XOO [mailto:[EMAIL PROTECTED]Sent: Friday, August 04, 2006 10:31To: arslist@ARSLIST.ORGSubject: Re: [ARSLIST] SSO via user tool** I tend to agree with Scott in that a majority of the solutions I found were "glorified password managers" that would essentially store/encrypt user passwords locally. The user could then associate a stored password to an application and, upon launching the application, the password manager would supply the data. In our particular shop, we had Remedy set up to authenticate against the network, but that functionality went away when we transitioned to DoD Common Access Cards (CAC) to access the LAN. One of the developers I worked with was clever enough to write his own application to read the credentials from the CAC and use that to authenticate and log into Remedy. This functionality has been mirrored to the web. The only "slightly" annoying thing is that you must enter your PIN, but it works. This approach is nice in that smart card login can handle verifying that the credientials on the CAC against a certificate authority when accessing the LAN, which has all been invented before. //SIGNED//BENJAMIN A WATSON, Contractor, AFWA/XOOSAIC - Remedy TeamCommercial: (402) 294-8225DSN: 271-8225mailto:[EMAIL PROTECTED]mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott HammonsSent: Friday, August 04, 2006 11:44 AMTo: arslist@ARSLIST.ORGSubject: Re: SSO via user tool ** I believe Doug may be referring to the built in integration to provide an SSO functionality against an LDAP store. If this is the case, this is just telling Remedy to use the LDAP store to handle the authentication. This would then handle the SSO functionality for both the web app and the client. I could be wrong, but this is my assumption. If Doug could clarify this, it would be helpful in understanding the stated direction for Remedy. Having said that, I just worked with a client who did a major comparison between the leading "SSO" vendors on the market. All of them could be characterized as "password management with a nomenclature of sso" Some work better than others, but essentially they are all pitching the same thing. For a true "SSO" solution, you would have to a have central repository that all applications could reference for authentication information. LDAP is the closest your going to get to that and not all applications support LDAP integration. As a matter of fact, most applications handle authentication individually with their own login interfaces. So the closest thing you have in the marketplace today for SSO is "password management" applications that will allow users to manage their credentials to all their required applications. To the end user this still provides the "SSO" experience regardless of how it is handled on the backend. It's good to see this discussion taking place in the ARSList, as this seems to be the hot topic across most industries today. I'm looking forward to ongoing discussions in this area. Just my .02. Scott From: Action Request System discussion list(ARSList) on behalf of patrick zandiSent: Fri 8/4/2006 08:52To: arslist@ARSLIST.ORGSubject: Re: SSO via user tool I was told by Doug.. that there would be Built in Functionality on theusertool to do this already.. no documentation on it.. but it isthere..now.. with that said.. I have a ticket in on this and have recieved nofeedback on the latest.. I am planning on following up on this nextweek.. I hope.I know I had issues with the original version of their plugin.. (remedy's)it worked with a userid and a password.. well we don't do that anymore.. so..But do not know the latest...I understood clearly that the same functionality that gives you sso onmid-tier is built into the client tool so that you can SSO exactly thesame way.. using there plug-in.. they (suppose to anyway) have asample with all the code and plug-in stuff into a windows based file..and once compiled it just works.. so..The other ones listed here.. I understood to be more of a
Re: SSO via user tool
Tyrone, The SSO packages available, that I'm aware of, provide "features" listed below. These are part of the base product for many standard SSO vendors. Any SSO application is going to require some sort of configuration. Scott From: Action Request System discussion list(ARSList) on behalf of Tyrone Dee Sent: Fri 8/4/2006 13:35 To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool ** Is there a package out there that is just SSO instead of all these other features? Thanks! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson Benjamin A Contr AFWA/XOO Sent: August 4, 2006 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool ** I tend to agree with Scott in that a majority of the solutions I found were "glorified password managers" that would essentially store/encrypt user passwords locally. The user could then associate a stored password to an application and, upon launching the application, the password manager would supply the data. In our particular shop, we had Remedy set up to authenticate against the network, but that functionality went away when we transitioned to DoD Common Access Cards (CAC) to access the LAN. One of the developers I worked with was clever enough to write his own application to read the credentials from the CAC and use that to authenticate and log into Remedy. This functionality has been mirrored to the web. The only "slightly" annoying thing is that you must enter your PIN, but it works. This approach is nice in that smart card login can handle verifying that the credientials on the CAC against a certificate authority when accessing the LAN, which has all been invented before. //SIGNED// BENJAMIN A WATSON, Contractor, AFWA/XOO SAIC - Remedy Team Commercial: (402) 294-8225 DSN: 271-8225 mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Hammons Sent: Friday, August 04, 2006 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool ** I believe Doug may be referring to the built in integration to provide an SSO functionality against an LDAP store. If this is the case, this is just telling Remedy to use the LDAP store to handle the authentication. This would then handle the SSO functionality for both the web app and the client. I could be wrong, but this is my assumption. If Doug could clarify this, it would be helpful in understanding the stated direction for Remedy. Having said that, I just worked with a client who did a major comparison between the leading "SSO" vendors on the market. All of them could be characterized as "password management with a nomenclature of sso" Some work better than others, but essentially they are all pitching the same thing. For a true "SSO" solution, you would have to a have central repository that all applications could reference for authentication information. LDAP is the closest your going to get to that and not all applications support LDAP integration. As a matter of fact, most applications handle authentication individually with their own login interfaces. So the closest thing you have in the marketplace today for SSO is "password management" applications that will allow users to manage their credentials to all their required applications. To the end user this still provides the "SSO" experience regardless of how it is handled on the backend. It's good to see this discussion taking place in the ARSList, as this seems to be the hot topic across most industries today.I'm looking forward to ongoing discussions in this area. Just my .02. Scott From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Fri 8/4/2006 08:52 To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool I was told by Doug.. that there would be Built in Functionality on the usertool to do this already.. no documentation on it.. but it is there.. now.. with that said.. I have a ticket in on this and have recieved no feedback on the latest.. I am planning on following up on this next week.. I hope. I know I had issues with the original version of their plugin.. (remedy's) it worked with a userid and a password.. well we don't do that anymore.. so.. But do not know the latest... I understood clearly that the same functionality that gives you sso on mid-tier is built into the client tool so that you can SSO exactly the same way.. using there plug-in.. they (suppose to anyway) have a sample with all the code and plug-in stuff into a windows based file.. and once compiled it just works.. so.. The other ones listed here.. I understood to be more of a passwor
Re: SSO via user tool
Title: Re: SSO via user tool ** Is there a package out there that is just SSO instead of all these other features? Thanks! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson Benjamin A Contr AFWA/XOOSent: August 4, 2006 1:31 PMTo: arslist@ARSLIST.ORGSubject: Re: SSO via user tool ** I tend to agree with Scott in that a majority of the solutions I found were "glorified password managers" that would essentially store/encrypt user passwords locally. The user could then associate a stored password to an application and, upon launching the application, the password manager would supply the data. In our particular shop, we had Remedy set up to authenticate against the network, but that functionality went away when we transitioned to DoD Common Access Cards (CAC) to access the LAN. One of the developers I worked with was clever enough to write his own application to read the credentials from the CAC and use that to authenticate and log into Remedy. This functionality has been mirrored to the web. The only "slightly" annoying thing is that you must enter your PIN, but it works. This approach is nice in that smart card login can handle verifying that the credientials on the CAC against a certificate authority when accessing the LAN, which has all been invented before. //SIGNED//BENJAMIN A WATSON, Contractor, AFWA/XOOSAIC - Remedy TeamCommercial: (402) 294-8225DSN: 271-8225mailto:[EMAIL PROTECTED]mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott HammonsSent: Friday, August 04, 2006 11:44 AMTo: arslist@ARSLIST.ORGSubject: Re: SSO via user tool ** I believe Doug may be referring to the built in integration to provide an SSO functionality against an LDAP store. If this is the case, this is just telling Remedy to use the LDAP store to handle the authentication. This would then handle the SSO functionality for both the web app and the client. I could be wrong, but this is my assumption. If Doug could clarify this, it would be helpful in understanding the stated direction for Remedy. Having said that, I just worked with a client who did a major comparison between the leading "SSO" vendors on the market. All of them could be characterized as "password management with a nomenclature of sso" Some work better than others, but essentially they are all pitching the same thing. For a true "SSO" solution, you would have to a have central repository that all applications could reference for authentication information. LDAP is the closest your going to get to that and not all applications support LDAP integration. As a matter of fact, most applications handle authentication individually with their own login interfaces. So the closest thing you have in the marketplace today for SSO is "password management" applications that will allow users to manage their credentials to all their required applications. To the end user this still provides the "SSO" experience regardless of how it is handled on the backend. It's good to see this discussion taking place in the ARSList, as this seems to be the hot topic across most industries today. I'm looking forward to ongoing discussions in this area. Just my .02. Scott From: Action Request System discussion list(ARSList) on behalf of patrick zandiSent: Fri 8/4/2006 08:52To: arslist@ARSLIST.ORGSubject: Re: SSO via user tool I was told by Doug.. that there would be Built in Functionality on theusertool to do this already.. no documentation on it.. but it isthere..now.. with that said.. I have a ticket in on this and have recieved nofeedback on the latest.. I am planning on following up on this nextweek.. I hope.I know I had issues with the original version of their plugin.. (remedy's)it worked with a userid and a password.. well we don't do that anymore.. so..But do not know the latest...I understood clearly that the same functionality that gives you sso onmid-tier is built into the client tool so that you can SSO exactly thesame way.. using there plug-in.. they (suppose to anyway) have asample with all the code and plug-in stuff into a windows based file..and once compiled it just works.. so..The other ones listed here.. I understood to be more of a passwordmanagment with a nomenclature of sso.. which they are not, to includethe one remedy sells.On 8/4/06, Tyrone Dee <[EMAIL PROTECTED]> wrote:> Scott - I would be interested in pricing and information.>> Thanks!>>>> -Original Message-> From: Action Request System discussion list(ARSList)> [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hammons> Sent: August 3, 2006 1:54 PM> To: arslist@ARSLIST.ORG> Subject: Re: SSO via user tool>> Richard,>> As
Re: SSO via user tool
Scott, SSO Experience is what most are looking for.. not Security. Remedy's solution is built around there plug-in.. that is current.. just expanded a little. LDAP would be a way to go.. it is set up on a Verifying Sequence of events.. Verify who you are.. Verify the Mid-tier is the Mid-tier, Verify that the server is the Server, Verify the customer info to the ldap store.. With a userid password or userid and key/certificate.. etc. Then let them have there permissions.. I have not Delved into it just yet.. But I know someone out there that I chatted to .. who said they would help.. some.. Hopefully.. they will.. On 8/4/06, Scott Hammons <[EMAIL PROTECTED]> wrote: ** I believe Doug may be referring to the built in integration to provide an SSO functionality against an LDAP store. If this is the case, this is just telling Remedy to use the LDAP store to handle the authentication. This would then handle the SSO functionality for both the web app and the client. I could be wrong, but this is my assumption. If Doug could clarify this, it would be helpful in understanding the stated direction for Remedy. Having said that, I just worked with a client who did a major comparison between the leading "SSO" vendors on the market. All of them could be characterized as "password management with a nomenclature of sso" Some work better than others, but essentially they are all pitching the same thing. For a true "SSO" solution, you would have to a have central repository that all applications could reference for authentication information. LDAP is the closest your going to get to that and not all applications support LDAP integration. As a matter of fact, most applications handle authentication individually with their own login interfaces. So the closest thing you have in the marketplace today for SSO is "password management" applications that will allow users to manage their credentials to all their required applications. To the end user this still provides the "SSO" experience regardless of how it is handled on the backend. It's good to see this discussion taking place in the ARSList, as this seems to be the hot topic across most industries today.I'm looking forward to ongoing discussions in this area. Just my .02. Scott From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Fri 8/4/2006 08:52 To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool Subject: Re: SSO via user tool I was told by Doug.. that there would be Built in Functionality on the usertool to do this already.. no documentation on it.. but it is there.. now.. with that said.. I have a ticket in on this and have recieved no feedback on the latest.. I am planning on following up on this next week.. I hope. I know I had issues with the original version of their plugin.. (remedy's) it worked with a userid and a password.. well we don't do that anymore.. so.. But do not know the latest... I understood clearly that the same functionality that gives you sso on mid-tier is built into the client tool so that you can SSO exactly the same way.. using there plug-in.. they (suppose to anyway) have a sample with all the code and plug-in stuff into a windows based file.. and once compiled it just works.. so.. The other ones listed here.. I understood to be more of a password managment with a nomenclature of sso.. which they are not, to include the one remedy sells. On 8/4/06, Tyrone Dee <[EMAIL PROTECTED]> wrote: > Scott - I would be interested in pricing and information. > > Thanks! > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Scott Hammons > Sent: August 3, 2006 1:54 PM > To: arslist@ARSLIST.ORG > Subject: Re: SSO via user tool > > Richard, > > As Garron mentioned there is a 3rd Party solution from a company called > Passlogix that provides this capability. It is actually not to hard to > setup and configure for Remedy. I've deployed the IBM branded version > against the Remedy Web Interface, the Remedy user tool, and the Remedy alert > tool. > > You can obtain the product from a number of vendors including Passlogix > directly, BMC (which is OEMing the Passlogix product), or IBM (which is > OEMing the same product). > > While this will resolve the immediate need for providing SSO functionality > to the Remedy User tool, it will also assist the company as a whole by > giving them the capability to provide SSO to most web-based, windows based, > and host based applications beyond Remedy. > > Let me know if you want information on pricing because we can resell both > the Passlogix and IBM versions. > > HTH, > > Scott > > > > From: Actio
Re: SSO via user tool
Fred, Thanks for the info. I'll look back and see if I can get a copy of this. It's probably interesting to read. Scott From: Action Request System discussion list(ARSList) on behalf of Grooms, Frederick W Sent: Fri 8/4/2006 12:30 To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool ** Doug replied to Patrick and I that there is an updated white paper that talks about the technology to intercept the login page for SSO and other technologies that need an alternate login strategy up on the support site . It discusses the ability to have plugins that intercept the login page on both the Web (available since 6.3) and Windows (available as of 7.0) and the associated AREA plugin (available since 6.0) to do the validation. There is a simple shell program for both the Web and Windows in the white paper. I pulled it down and quickly glanced thru it. In the Windows section it talks about the 7.0 client having the ability to call a user made DLL (on the Windows client PC) to handle the SSO authentication. I found the white paper in the documentation section of the support site with the ARS 7.0 documents. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Hammons Sent: Friday, August 04, 2006 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool ** I believe Doug may be referring to the built in integration to provide an SSO functionality against an LDAP store. If this is the case, this is just telling Remedy to use the LDAP store to handle the authentication. This would then handle the SSO functionality for both the web app and the client. I could be wrong, but this is my assumption. If Doug could clarify this, it would be helpful in understanding the stated direction for Remedy. Having said that, I just worked with a client who did a major comparison between the leading "SSO" vendors on the market. All of them could be characterized as "password management with a nomenclature of sso" Some work better than others, but essentially they are all pitching the same thing. For a true "SSO" solution, you would have to a have central repository that all applications could reference for authentication information. LDAP is the closest your going to get to that and not all applications support LDAP integration. As a matter of fact, most applications handle authentication individually with their own login interfaces. So the closest thing you have in the marketplace today for SSO is "password management" applications that will allow users to manage their credentials to all their required applications. To the end user this still provides the "SSO" experience regardless of how it is handled on the backend. It's good to see this discussion taking place in the ARSList, as this seems to be the hot topic across most industries today.I'm looking forward to ongoing discussions in this area. Just my .02. Scott From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Fri 8/4/2006 08:52 To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool I was told by Doug.. that there would be Built in Functionality on the usertool to do this already.. no documentation on it.. but it is there.. now.. with that said.. I have a ticket in on this and have recieved no feedback on the latest.. I am planning on following up on this next week.. I hope. I know I had issues with the original version of their plugin.. (remedy's) it worked with a userid and a password.. well we don't do that anymore.. so.. But do not know the latest... I understood clearly that the same functionality that gives you sso on mid-tier is built into the client tool so that you can SSO exactly the same way.. using there plug-in.. they (suppose to anyway) have a sample with all the code and plug-in stuff into a windows based file.. and once compiled it just works.. so.. The other ones listed here.. I understood to be more of a password managment with a nomenclature of sso.. which they are not, to include the one remedy sells. On 8/4/06, Tyrone Dee <[EMAIL PROTECTED]> wrote: > Scott - I would be interested in pricing and information. > > Thanks! > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ] On Behalf Of Scott > Hammons > Sent: August 3, 2006 1:54 PM > To: arslist@ARSLIST.ORG > Subject: Re: SSO via user tool > > Richard, > > As Garron mentioned there is a 3rd Party solution from a company called > Passlogix that provides this capability. It is actually not to hard to > setup and configure for Remedy. I've deployed the IBM branded version > aga
Re: SSO via user tool
The suite of products I mentioned previosuly also allow the credentials to be stored centrally as well as locally. For example, this would make it easier for the user in an AD environment by allowing them to access their credentials from anywhere within the domain. The encryption mechanism used can be chosen and is based on the leading technologies in the market. They have like 9 different ones that are provided OTB. Scott From: Action Request System discussion list(ARSList) on behalf of Watson Benjamin A Contr AFWA/XOO Sent: Fri 8/4/2006 12:30 To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool ** I tend to agree with Scott in that a majority of the solutions I found were "glorified password managers" that would essentially store/encrypt user passwords locally. The user could then associate a stored password to an application and, upon launching the application, the password manager would supply the data. In our particular shop, we had Remedy set up to authenticate against the network, but that functionality went away when we transitioned to DoD Common Access Cards (CAC) to access the LAN. One of the developers I worked with was clever enough to write his own application to read the credentials from the CAC and use that to authenticate and log into Remedy. This functionality has been mirrored to the web. The only "slightly" annoying thing is that you must enter your PIN, but it works. This approach is nice in that smart card login can handle verifying that the credientials on the CAC against a certificate authority when accessing the LAN, which has all been invented before. //SIGNED// BENJAMIN A WATSON, Contractor, AFWA/XOO SAIC - Remedy Team Commercial: (402) 294-8225 DSN: 271-8225 mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Hammons Sent: Friday, August 04, 2006 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool ** I believe Doug may be referring to the built in integration to provide an SSO functionality against an LDAP store. If this is the case, this is just telling Remedy to use the LDAP store to handle the authentication. This would then handle the SSO functionality for both the web app and the client. I could be wrong, but this is my assumption. If Doug could clarify this, it would be helpful in understanding the stated direction for Remedy. Having said that, I just worked with a client who did a major comparison between the leading "SSO" vendors on the market. All of them could be characterized as "password management with a nomenclature of sso" Some work better than others, but essentially they are all pitching the same thing. For a true "SSO" solution, you would have to a have central repository that all applications could reference for authentication information. LDAP is the closest your going to get to that and not all applications support LDAP integration. As a matter of fact, most applications handle authentication individually with their own login interfaces. So the closest thing you have in the marketplace today for SSO is "password management" applications that will allow users to manage their credentials to all their required applications. To the end user this still provides the "SSO" experience regardless of how it is handled on the backend. It's good to see this discussion taking place in the ARSList, as this seems to be the hot topic across most industries today.I'm looking forward to ongoing discussions in this area. Just my .02. Scott From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Fri 8/4/2006 08:52 To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool I was told by Doug.. that there would be Built in Functionality on the usertool to do this already.. no documentation on it.. but it is there.. now.. with that said.. I have a ticket in on this and have recieved no feedback on the latest.. I am planning on following up on this next week.. I hope. I know I had issues with the original version of their plugin.. (remedy's) it worked with a userid and a password.. well we don't do that anymore.. so.. But do not know the latest... I understood clearly that the same functionality that gives you sso on mid-tier is built into the client tool so that you can SSO exactly the same way.. using there plug-in.. they (suppose to anyway) have a sample with all the code and plug-in stuff into a windows based file.. and once compiled it just works.. so.. The other ones listed here.. I understood to be more of a password managment with a nomenclature of sso.. which they are not, to include the one remedy sells. On 8/4/06, Tyrone Dee <[EM
Re: SSO via user tool
Title: Re: SSO via user tool ** I tend to agree with Scott in that a majority of the solutions I found were "glorified password managers" that would essentially store/encrypt user passwords locally. The user could then associate a stored password to an application and, upon launching the application, the password manager would supply the data. In our particular shop, we had Remedy set up to authenticate against the network, but that functionality went away when we transitioned to DoD Common Access Cards (CAC) to access the LAN. One of the developers I worked with was clever enough to write his own application to read the credentials from the CAC and use that to authenticate and log into Remedy. This functionality has been mirrored to the web. The only "slightly" annoying thing is that you must enter your PIN, but it works. This approach is nice in that smart card login can handle verifying that the credientials on the CAC against a certificate authority when accessing the LAN, which has all been invented before. //SIGNED//BENJAMIN A WATSON, Contractor, AFWA/XOOSAIC - Remedy TeamCommercial: (402) 294-8225DSN: 271-8225mailto:[EMAIL PROTECTED]mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott HammonsSent: Friday, August 04, 2006 11:44 AMTo: arslist@ARSLIST.ORGSubject: Re: SSO via user tool ** I believe Doug may be referring to the built in integration to provide an SSO functionality against an LDAP store. If this is the case, this is just telling Remedy to use the LDAP store to handle the authentication. This would then handle the SSO functionality for both the web app and the client. I could be wrong, but this is my assumption. If Doug could clarify this, it would be helpful in understanding the stated direction for Remedy. Having said that, I just worked with a client who did a major comparison between the leading "SSO" vendors on the market. All of them could be characterized as "password management with a nomenclature of sso" Some work better than others, but essentially they are all pitching the same thing. For a true "SSO" solution, you would have to a have central repository that all applications could reference for authentication information. LDAP is the closest your going to get to that and not all applications support LDAP integration. As a matter of fact, most applications handle authentication individually with their own login interfaces. So the closest thing you have in the marketplace today for SSO is "password management" applications that will allow users to manage their credentials to all their required applications. To the end user this still provides the "SSO" experience regardless of how it is handled on the backend. It's good to see this discussion taking place in the ARSList, as this seems to be the hot topic across most industries today. I'm looking forward to ongoing discussions in this area. Just my .02. Scott From: Action Request System discussion list(ARSList) on behalf of patrick zandiSent: Fri 8/4/2006 08:52To: arslist@ARSLIST.ORGSubject: Re: SSO via user tool I was told by Doug.. that there would be Built in Functionality on theusertool to do this already.. no documentation on it.. but it isthere..now.. with that said.. I have a ticket in on this and have recieved nofeedback on the latest.. I am planning on following up on this nextweek.. I hope.I know I had issues with the original version of their plugin.. (remedy's)it worked with a userid and a password.. well we don't do that anymore.. so..But do not know the latest...I understood clearly that the same functionality that gives you sso onmid-tier is built into the client tool so that you can SSO exactly thesame way.. using there plug-in.. they (suppose to anyway) have asample with all the code and plug-in stuff into a windows based file..and once compiled it just works.. so..The other ones listed here.. I understood to be more of a passwordmanagment with a nomenclature of sso.. which they are not, to includethe one remedy sells.On 8/4/06, Tyrone Dee <[EMAIL PROTECTED]> wrote:> Scott - I would be interested in pricing and information.>> Thanks!>>>> -Original Message-> From: Action Request System discussion list(ARSList)> [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hammons> Sent: August 3, 2006 1:54 PM> To: arslist@ARSLIST.ORG> Subject: Re: SSO via user tool>> Richard,>> As Garron mentioned there is a 3rd Party solution from a company called> Passlogix that provides this capability. It is actually not to hard to> setup and configure for Remedy. I've deployed the IBM branded version> against the Remedy Web Interface, the Remedy user tool, and the Remedy ale
Re: SSO via user tool
Title: Re: SSO via user tool ** Doug replied to Patrick and I that there is an updated white paper that talks about the technology to intercept the login page for SSO and other technologies that need an alternate login strategy up on the support site . It discusses the ability to have plugins that intercept the login page on both the Web (available since 6.3) and Windows (available as of 7.0) and the associated AREA plugin (available since 6.0) to do the validation. There is a simple shell program for both the Web and Windows in the white paper. I pulled it down and quickly glanced thru it. In the Windows section it talks about the 7.0 client having the ability to call a user made DLL (on the Windows client PC) to handle the SSO authentication. I found the white paper in the documentation section of the support site with the ARS 7.0 documents. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott HammonsSent: Friday, August 04, 2006 11:44 AMTo: arslist@ARSLIST.ORGSubject: Re: SSO via user tool ** I believe Doug may be referring to the built in integration to provide an SSO functionality against an LDAP store. If this is the case, this is just telling Remedy to use the LDAP store to handle the authentication. This would then handle the SSO functionality for both the web app and the client. I could be wrong, but this is my assumption. If Doug could clarify this, it would be helpful in understanding the stated direction for Remedy. Having said that, I just worked with a client who did a major comparison between the leading "SSO" vendors on the market. All of them could be characterized as "password management with a nomenclature of sso" Some work better than others, but essentially they are all pitching the same thing. For a true "SSO" solution, you would have to a have central repository that all applications could reference for authentication information. LDAP is the closest your going to get to that and not all applications support LDAP integration. As a matter of fact, most applications handle authentication individually with their own login interfaces. So the closest thing you have in the marketplace today for SSO is "password management" applications that will allow users to manage their credentials to all their required applications. To the end user this still provides the "SSO" experience regardless of how it is handled on the backend. It's good to see this discussion taking place in the ARSList, as this seems to be the hot topic across most industries today. I'm looking forward to ongoing discussions in this area. Just my .02. Scott From: Action Request System discussion list(ARSList) on behalf of patrick zandiSent: Fri 8/4/2006 08:52To: arslist@ARSLIST.ORGSubject: Re: SSO via user tool I was told by Doug.. that there would be Built in Functionality on theusertool to do this already.. no documentation on it.. but it isthere..now.. with that said.. I have a ticket in on this and have recieved nofeedback on the latest.. I am planning on following up on this nextweek.. I hope.I know I had issues with the original version of their plugin.. (remedy's)it worked with a userid and a password.. well we don't do that anymore.. so..But do not know the latest...I understood clearly that the same functionality that gives you sso onmid-tier is built into the client tool so that you can SSO exactly thesame way.. using there plug-in.. they (suppose to anyway) have asample with all the code and plug-in stuff into a windows based file..and once compiled it just works.. so..The other ones listed here.. I understood to be more of a passwordmanagment with a nomenclature of sso.. which they are not, to includethe one remedy sells.On 8/4/06, Tyrone Dee <[EMAIL PROTECTED]> wrote:> Scott - I would be interested in pricing and information.>> Thanks!>>>> -Original Message-> From: Action Request System discussion list(ARSList)> [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hammons> Sent: August 3, 2006 1:54 PM> To: arslist@ARSLIST.ORG> Subject: Re: SSO via user tool>> Richard,>> As Garron mentioned there is a 3rd Party solution from a company called> Passlogix that provides this capability. It is actually not to hard to> setup and configure for Remedy. I've deployed the IBM branded version> against the Remedy Web Interface, the Remedy user tool, and the Remedy alert> tool.>> You can obtain the product from a number of vendors including Passlogix> directly, BMC (which is OEMing the Passlogix product), or IBM (which is> OEMing the same product).>> While this will resolve the immediate need for providing SSO functionality> to the Remedy User tool, it will also assist the company
Re: SSO via user tool
Title: Re: SSO via user tool ** I believe Doug may be referring to the built in integration to provide an SSO functionality against an LDAP store. If this is the case, this is just telling Remedy to use the LDAP store to handle the authentication. This would then handle the SSO functionality for both the web app and the client. I could be wrong, but this is my assumption. If Doug could clarify this, it would be helpful in understanding the stated direction for Remedy. Having said that, I just worked with a client who did a major comparison between the leading "SSO" vendors on the market. All of them could be characterized as "password management with a nomenclature of sso" Some work better than others, but essentially they are all pitching the same thing. For a true "SSO" solution, you would have to a have central repository that all applications could reference for authentication information. LDAP is the closest your going to get to that and not all applications support LDAP integration. As a matter of fact, most applications handle authentication individually with their own login interfaces. So the closest thing you have in the marketplace today for SSO is "password management" applications that will allow users to manage their credentials to all their required applications. To the end user this still provides the "SSO" experience regardless of how it is handled on the backend. It's good to see this discussion taking place in the ARSList, as this seems to be the hot topic across most industries today. I'm looking forward to ongoing discussions in this area. Just my .02. Scott From: Action Request System discussion list(ARSList) on behalf of patrick zandiSent: Fri 8/4/2006 08:52To: arslist@ARSLIST.ORGSubject: Re: SSO via user tool I was told by Doug.. that there would be Built in Functionality on theusertool to do this already.. no documentation on it.. but it isthere..now.. with that said.. I have a ticket in on this and have recieved nofeedback on the latest.. I am planning on following up on this nextweek.. I hope.I know I had issues with the original version of their plugin.. (remedy's)it worked with a userid and a password.. well we don't do that anymore.. so..But do not know the latest...I understood clearly that the same functionality that gives you sso onmid-tier is built into the client tool so that you can SSO exactly thesame way.. using there plug-in.. they (suppose to anyway) have asample with all the code and plug-in stuff into a windows based file..and once compiled it just works.. so..The other ones listed here.. I understood to be more of a passwordmanagment with a nomenclature of sso.. which they are not, to includethe one remedy sells.On 8/4/06, Tyrone Dee <[EMAIL PROTECTED]> wrote:> Scott - I would be interested in pricing and information.>> Thanks!>>>> -Original Message-> From: Action Request System discussion list(ARSList)> [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hammons> Sent: August 3, 2006 1:54 PM> To: arslist@ARSLIST.ORG> Subject: Re: SSO via user tool>> Richard,>> As Garron mentioned there is a 3rd Party solution from a company called> Passlogix that provides this capability. It is actually not to hard to> setup and configure for Remedy. I've deployed the IBM branded version> against the Remedy Web Interface, the Remedy user tool, and the Remedy alert> tool.>> You can obtain the product from a number of vendors including Passlogix> directly, BMC (which is OEMing the Passlogix product), or IBM (which is> OEMing the same product).>> While this will resolve the immediate need for providing SSO functionality> to the Remedy User tool, it will also assist the company as a whole by> giving them the capability to provide SSO to most web-based, windows based,> and host based applications beyond Remedy.>> Let me know if you want information on pricing because we can resell both> the Passlogix and IBM versions.>> HTH,>> Scott>> >> From: Action Request System discussion list(ARSList) on behalf of Richard> Baird> Sent: Thu 8/3/2006 11:52> To: arslist@ARSLIST.ORG> Subject: SSO via user tool>>>> Hi Folks..>> Does anyone have an SSO solution for the user tool. I've used the ldap plug-> in(s) a bit, but what the user's want is to log in to their domain account> on the PC and then not have to log in to remedy. My understanding is that> using AREA they will still have to log in but the auth is against the> directory rather than the user form.>> After talking to some folks and browsing the ARSList archives, there seem to> be ways to do this when users are connecting via mid-tier (but not pretty> ways...;),
Re: SSO via user tool
Please keep us updated. Do you have that Windows sample? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Friday, August 04, 2006 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool I was told by Doug.. that there would be Built in Functionality on the usertool to do this already.. no documentation on it.. but it is there.. now.. with that said.. I have a ticket in on this and have recieved no feedback on the latest.. I am planning on following up on this next week.. I hope. I know I had issues with the original version of their plugin.. (remedy's) it worked with a userid and a password.. well we don't do that anymore.. so.. But do not know the latest... I understood clearly that the same functionality that gives you sso on mid-tier is built into the client tool so that you can SSO exactly the same way.. using there plug-in.. they (suppose to anyway) have a sample with all the code and plug-in stuff into a windows based file.. and once compiled it just works.. so.. The other ones listed here.. I understood to be more of a password managment with a nomenclature of sso.. which they are not, to include the one remedy sells. On 8/4/06, Tyrone Dee <[EMAIL PROTECTED]> wrote: > Scott - I would be interested in pricing and information. > > Thanks! > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Scott Hammons > Sent: August 3, 2006 1:54 PM > To: arslist@ARSLIST.ORG > Subject: Re: SSO via user tool > > Richard, > > As Garron mentioned there is a 3rd Party solution from a company > called Passlogix that provides this capability. It is actually not to hard to > setup and configure for Remedy. I've deployed the IBM branded version > against the Remedy Web Interface, the Remedy user tool, and the Remedy > alert tool. > > You can obtain the product from a number of vendors including > Passlogix directly, BMC (which is OEMing the Passlogix product), or > IBM (which is OEMing the same product). > > While this will resolve the immediate need for providing SSO > functionality to the Remedy User tool, it will also assist the company > as a whole by giving them the capability to provide SSO to most > web-based, windows based, and host based applications beyond Remedy. > > Let me know if you want information on pricing because we can resell > both the Passlogix and IBM versions. > > HTH, > > Scott > > > > From: Action Request System discussion list(ARSList) on behalf of > Richard Baird > Sent: Thu 8/3/2006 11:52 > To: arslist@ARSLIST.ORG > Subject: SSO via user tool > > > > Hi Folks.. > > Does anyone have an SSO solution for the user tool. I've used the ldap > plug- > in(s) a bit, but what the user's want is to log in to their domain > account on the PC and then not have to log in to remedy. My > understanding is that using AREA they will still have to log in but > the auth is against the directory rather than the user form. > > After talking to some folks and browsing the ARSList archives, there > seem to be ways to do this when users are connecting via mid-tier (but > not pretty ways...;), but what about usertool? > > Thanks in advance for any comments/suggestions > > Cheers, > > Richard > > __ > __ > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > <http://www.wwrug.org/> > > > > __ > __ > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > __ > _ UNSUBSCRIBE or access ARSlist Archives at > http://www.wwrug.org > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SSO via user tool
I miss my spell checker.. I bet you do too. On 8/4/06, patrick zandi <[EMAIL PROTECTED]> wrote: I was told by Doug.. that there would be Built in Functionality on the usertool to do this already.. no documentation on it.. but it is there.. now.. with that said.. I have a ticket in on this and have recieved no feedback on the latest.. I am planning on following up on this next week.. I hope. I know I had issues with the original version of their plugin.. (remedy's) it worked with a userid and a password.. well we don't do that anymore.. so.. But do not know the latest... I understood clearly that the same functionality that gives you sso on mid-tier is built into the client tool so that you can SSO exactly the same way.. using there plug-in.. they (suppose to anyway) have a sample with all the code and plug-in stuff into a windows based file.. and once compiled it just works.. so.. The other ones listed here.. I understood to be more of a password managment with a nomenclature of sso.. which they are not, to include the one remedy sells. On 8/4/06, Tyrone Dee <[EMAIL PROTECTED]> wrote: > Scott - I would be interested in pricing and information. > > Thanks! > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Scott Hammons > Sent: August 3, 2006 1:54 PM > To: arslist@ARSLIST.ORG > Subject: Re: SSO via user tool > > Richard, > > As Garron mentioned there is a 3rd Party solution from a company called > Passlogix that provides this capability. It is actually not to hard to > setup and configure for Remedy. I've deployed the IBM branded version > against the Remedy Web Interface, the Remedy user tool, and the Remedy alert > tool. > > You can obtain the product from a number of vendors including Passlogix > directly, BMC (which is OEMing the Passlogix product), or IBM (which is > OEMing the same product). > > While this will resolve the immediate need for providing SSO functionality > to the Remedy User tool, it will also assist the company as a whole by > giving them the capability to provide SSO to most web-based, windows based, > and host based applications beyond Remedy. > > Let me know if you want information on pricing because we can resell both > the Passlogix and IBM versions. > > HTH, > > Scott > > > > From: Action Request System discussion list(ARSList) on behalf of Richard > Baird > Sent: Thu 8/3/2006 11:52 > To: arslist@ARSLIST.ORG > Subject: SSO via user tool > > > > Hi Folks.. > > Does anyone have an SSO solution for the user tool. I've used the ldap plug- > in(s) a bit, but what the user's want is to log in to their domain account > on the PC and then not have to log in to remedy. My understanding is that > using AREA they will still have to log in but the auth is against the > directory rather than the user form. > > After talking to some folks and browsing the ARSList archives, there seem to > be ways to do this when users are connecting via mid-tier (but not pretty > ways...;), but what about usertool? > > Thanks in advance for any comments/suggestions > > Cheers, > > Richard > > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > <http://www.wwrug.org/> > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SSO via user tool
I was told by Doug.. that there would be Built in Functionality on the usertool to do this already.. no documentation on it.. but it is there.. now.. with that said.. I have a ticket in on this and have recieved no feedback on the latest.. I am planning on following up on this next week.. I hope. I know I had issues with the original version of their plugin.. (remedy's) it worked with a userid and a password.. well we don't do that anymore.. so.. But do not know the latest... I understood clearly that the same functionality that gives you sso on mid-tier is built into the client tool so that you can SSO exactly the same way.. using there plug-in.. they (suppose to anyway) have a sample with all the code and plug-in stuff into a windows based file.. and once compiled it just works.. so.. The other ones listed here.. I understood to be more of a password managment with a nomenclature of sso.. which they are not, to include the one remedy sells. On 8/4/06, Tyrone Dee <[EMAIL PROTECTED]> wrote: Scott - I would be interested in pricing and information. Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Hammons Sent: August 3, 2006 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool Richard, As Garron mentioned there is a 3rd Party solution from a company called Passlogix that provides this capability. It is actually not to hard to setup and configure for Remedy. I've deployed the IBM branded version against the Remedy Web Interface, the Remedy user tool, and the Remedy alert tool. You can obtain the product from a number of vendors including Passlogix directly, BMC (which is OEMing the Passlogix product), or IBM (which is OEMing the same product). While this will resolve the immediate need for providing SSO functionality to the Remedy User tool, it will also assist the company as a whole by giving them the capability to provide SSO to most web-based, windows based, and host based applications beyond Remedy. Let me know if you want information on pricing because we can resell both the Passlogix and IBM versions. HTH, Scott From: Action Request System discussion list(ARSList) on behalf of Richard Baird Sent: Thu 8/3/2006 11:52 To: arslist@ARSLIST.ORG Subject: SSO via user tool Hi Folks.. Does anyone have an SSO solution for the user tool. I've used the ldap plug- in(s) a bit, but what the user's want is to log in to their domain account on the PC and then not have to log in to remedy. My understanding is that using AREA they will still have to log in but the auth is against the directory rather than the user form. After talking to some folks and browsing the ARSList archives, there seem to be ways to do this when users are connecting via mid-tier (but not pretty ways...;), but what about usertool? Thanks in advance for any comments/suggestions Cheers, Richard ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org <http://www.wwrug.org/> ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SSO via user tool
Scott - I would be interested in pricing and information. Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Hammons Sent: August 3, 2006 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool Richard, As Garron mentioned there is a 3rd Party solution from a company called Passlogix that provides this capability. It is actually not to hard to setup and configure for Remedy. I've deployed the IBM branded version against the Remedy Web Interface, the Remedy user tool, and the Remedy alert tool. You can obtain the product from a number of vendors including Passlogix directly, BMC (which is OEMing the Passlogix product), or IBM (which is OEMing the same product). While this will resolve the immediate need for providing SSO functionality to the Remedy User tool, it will also assist the company as a whole by giving them the capability to provide SSO to most web-based, windows based, and host based applications beyond Remedy. Let me know if you want information on pricing because we can resell both the Passlogix and IBM versions. HTH, Scott From: Action Request System discussion list(ARSList) on behalf of Richard Baird Sent: Thu 8/3/2006 11:52 To: arslist@ARSLIST.ORG Subject: SSO via user tool Hi Folks.. Does anyone have an SSO solution for the user tool. I've used the ldap plug- in(s) a bit, but what the user's want is to log in to their domain account on the PC and then not have to log in to remedy. My understanding is that using AREA they will still have to log in but the auth is against the directory rather than the user form. After talking to some folks and browsing the ARSList archives, there seem to be ways to do this when users are connecting via mid-tier (but not pretty ways...;), but what about usertool? Thanks in advance for any comments/suggestions Cheers, Richard ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org <http://www.wwrug.org/> ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SSO via user tool
Title: RE: SSO via user tool ** Scott: Thank you. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hammons Sent: Thursday, August 03, 2006 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool James, Yes it does, they can handle multi-factor authentication as well. Scott From: Action Request System discussion list(ARSList) on behalf of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Thu 8/3/2006 12:58 To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool ** Scott: Does this allow SSO through biometric authentication? James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hammons Sent: Thursday, August 03, 2006 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool Richard, As Garron mentioned there is a 3rd Party solution from a company called Passlogix that provides this capability. It is actually not to hard to setup and configure for Remedy. I've deployed the IBM branded version against the Remedy Web Interface, the Remedy user tool, and the Remedy alert tool. You can obtain the product from a number of vendors including Passlogix directly, BMC (which is OEMing the Passlogix product), or IBM (which is OEMing the same product). While this will resolve the immediate need for providing SSO functionality to the Remedy User tool, it will also assist the company as a whole by giving them the capability to provide SSO to most web-based, windows based, and host based applications beyond Remedy. Let me know if you want information on pricing because we can resell both the Passlogix and IBM versions. HTH, Scott From: Action Request System discussion list(ARSList) on behalf of Richard Baird Sent: Thu 8/3/2006 11:52 To: arslist@ARSLIST.ORG Subject: SSO via user tool Hi Folks.. Does anyone have an SSO solution for the user tool. I've used the ldap plug- in(s) a bit, but what the user's want is to log in to their domain account on the PC and then not have to log in to remedy. My understanding is that using AREA they will still have to log in but the auth is against the directory rather than the user form. After talking to some folks and browsing the ARSList archives, there seem to be ways to do this when users are connecting via mid-tier (but not pretty ways...;), but what about usertool? Thanks in advance for any comments/suggestions Cheers, Richard ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org <http://www.wwrug.org/> <http://www.wwrug.org/> ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org <http://www.wwrug.org/> __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: SSO via user tool
James, Yes it does, they can handle multi-factor authentication as well. Scott From: Action Request System discussion list(ARSList) on behalf of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Thu 8/3/2006 12:58 To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool ** Scott: Does this allow SSO through biometric authentication? James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Hammons Sent: Thursday, August 03, 2006 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool Richard, As Garron mentioned there is a 3rd Party solution from a company called Passlogix that provides this capability. It is actually not to hard to setup and configure for Remedy. I've deployed the IBM branded version against the Remedy Web Interface, the Remedy user tool, and the Remedy alert tool. You can obtain the product from a number of vendors including Passlogix directly, BMC (which is OEMing the Passlogix product), or IBM (which is OEMing the same product). While this will resolve the immediate need for providing SSO functionality to the Remedy User tool, it will also assist the company as a whole by giving them the capability to provide SSO to most web-based, windows based, and host based applications beyond Remedy. Let me know if you want information on pricing because we can resell both the Passlogix and IBM versions. HTH, Scott From: Action Request System discussion list(ARSList) on behalf of Richard Baird Sent: Thu 8/3/2006 11:52 To: arslist@ARSLIST.ORG Subject: SSO via user tool Hi Folks.. Does anyone have an SSO solution for the user tool. I've used the ldap plug- in(s) a bit, but what the user's want is to log in to their domain account on the PC and then not have to log in to remedy. My understanding is that using AREA they will still have to log in but the auth is against the directory rather than the user form. After talking to some folks and browsing the ARSList archives, there seem to be ways to do this when users are connecting via mid-tier (but not pretty ways...;), but what about usertool? Thanks in advance for any comments/suggestions Cheers, Richard ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org <http://www.wwrug.org/> <http://www.wwrug.org/> ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org <http://www.wwrug.org/> __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SSO via user tool
Title: RE: SSO via user tool ** Scott: Does this allow SSO through biometric authentication? James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hammons Sent: Thursday, August 03, 2006 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool Richard, As Garron mentioned there is a 3rd Party solution from a company called Passlogix that provides this capability. It is actually not to hard to setup and configure for Remedy. I've deployed the IBM branded version against the Remedy Web Interface, the Remedy user tool, and the Remedy alert tool. You can obtain the product from a number of vendors including Passlogix directly, BMC (which is OEMing the Passlogix product), or IBM (which is OEMing the same product). While this will resolve the immediate need for providing SSO functionality to the Remedy User tool, it will also assist the company as a whole by giving them the capability to provide SSO to most web-based, windows based, and host based applications beyond Remedy. Let me know if you want information on pricing because we can resell both the Passlogix and IBM versions. HTH, Scott From: Action Request System discussion list(ARSList) on behalf of Richard Baird Sent: Thu 8/3/2006 11:52 To: arslist@ARSLIST.ORG Subject: SSO via user tool Hi Folks.. Does anyone have an SSO solution for the user tool. I've used the ldap plug- in(s) a bit, but what the user's want is to log in to their domain account on the PC and then not have to log in to remedy. My understanding is that using AREA they will still have to log in but the auth is against the directory rather than the user form. After talking to some folks and browsing the ARSList archives, there seem to be ways to do this when users are connecting via mid-tier (but not pretty ways...;), but what about usertool? Thanks in advance for any comments/suggestions Cheers, Richard ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org <http://www.wwrug.org/> ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: SSO via user tool
Richard, As Garron mentioned there is a 3rd Party solution from a company called Passlogix that provides this capability. It is actually not to hard to setup and configure for Remedy. I've deployed the IBM branded version against the Remedy Web Interface, the Remedy user tool, and the Remedy alert tool. You can obtain the product from a number of vendors including Passlogix directly, BMC (which is OEMing the Passlogix product), or IBM (which is OEMing the same product). While this will resolve the immediate need for providing SSO functionality to the Remedy User tool, it will also assist the company as a whole by giving them the capability to provide SSO to most web-based, windows based, and host based applications beyond Remedy. Let me know if you want information on pricing because we can resell both the Passlogix and IBM versions. HTH, Scott From: Action Request System discussion list(ARSList) on behalf of Richard Baird Sent: Thu 8/3/2006 11:52 To: arslist@ARSLIST.ORG Subject: SSO via user tool Hi Folks.. Does anyone have an SSO solution for the user tool. I've used the ldap plug- in(s) a bit, but what the user's want is to log in to their domain account on the PC and then not have to log in to remedy. My understanding is that using AREA they will still have to log in but the auth is against the directory rather than the user form. After talking to some folks and browsing the ARSList archives, there seem to be ways to do this when users are connecting via mid-tier (but not pretty ways...;), but what about usertool? Thanks in advance for any comments/suggestions Cheers, Richard ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org <http://www.wwrug.org/> ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SSO via user tool
Talk to your BMC sales rep and ask them for a demo version of v-GO SSO. That may be what you are looking for to solve your problem. The only thing is that it isn't free. HTH, Garron Christie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Baird Sent: Thursday, August 03, 2006 10:52 AM To: arslist@ARSLIST.ORG Subject: SSO via user tool Hi Folks.. Does anyone have an SSO solution for the user tool. I've used the ldap plug- in(s) a bit, but what the user's want is to log in to their domain account on the PC and then not have to log in to remedy. My understanding is that using AREA they will still have to log in but the auth is against the directory rather than the user form. After talking to some folks and browsing the ARSList archives, there seem to be ways to do this when users are connecting via mid-tier (but not pretty ways...;), but what about usertool? Thanks in advance for any comments/suggestions Cheers, Richard ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
SSO via user tool
Hi Folks.. Does anyone have an SSO solution for the user tool. I've used the ldap plug- in(s) a bit, but what the user's want is to log in to their domain account on the PC and then not have to log in to remedy. My understanding is that using AREA they will still have to log in but the auth is against the directory rather than the user form. After talking to some folks and browsing the ARSList archives, there seem to be ways to do this when users are connecting via mid-tier (but not pretty ways...;), but what about usertool? Thanks in advance for any comments/suggestions Cheers, Richard ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
