Re: Salary range - Lead Remedy Solution Architect - Germany
It depends on the location and skills obviously. In Germany I have no idea as that information is not something that is shared. Based on some assumptions, I'd venture a guess between 30k and 70k â¬. Not sure how this helps with my question though :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Salary range - Lead Remedy Solution Architect - Germany
Hello Dragan, I'm not sure if this is comparable (taxes, benefits, life cost in general...) but here in Paris 100k€ is a lot higher than the salary I would aim for, as an RSA with 15 years of experience. On Mon, Dec 9, 2013 at 10:55 AM, Dragan Levic dragan.le...@dbschenker.comwrote: It depends on the location and skills obviously. In Germany I have no idea as that information is not something that is shared. Based on some assumptions, I'd venture a guess between 30k and 70k €. Not sure how this helps with my question though :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Salary range - Lead Remedy Solution Architect - Germany
Dear all, Could someone please give me an idea of what the salary range should be, in Germany, for a Lead Remedy Solution Architect position, responsible for business and technical implementation of Remedy (new deployment, ITSM 8.1, custom business apps, etc.). This is an FTE position. This person would start of as a single person leading the charge, to a team lead/trainer for a team of admins, developers and support personnel. I am new to this country so I really don't know what the market here is like. Some evidence (job postings, salary range sites, etc.) would be excellent as well. I gave the following information to HR and they are convinced that we can hire someone for under 100k €. My experience (in US) tells me that for that amount all I can get is a fairly junior person and as this is a global project with a lot of custom work and complicated setups to be done, this just wouldn't cut it. Your assistance in working this out with HR is much appreciated (and soon I might have some job openings in case any of you are interested). Regards, Dragan Tasks/ Job content: Lead Remedy Solution Architect (RSA) will be responsible for the initial infrastructure setup of Remedy platform. This will include setting up servers, databases, network, backup, disaster recovery and Remedy platform in all environments. After this, RSA will be responsible for design and technical setup of ITSM suite for global deployment. This will include nonstandard, custom, LDAP integrations for user population and authentication, email engine and notification configuration and customization, integration to knowledge bases, asset management, CMDB population, and other activities as needed. RSA will also assist with preparing and conducting training for Remedy support team, as well as being responsible for production system operations and maintenance. This will include patching, upgrades and daily system monitoring to assure uninterrupted service. In addition, RSA will assist Service Manager in reviewing and approving customization requests, including solution designing and coding. Requirements: • 8+ years of relevant experience • Proven successful tool migration, configuration, maintenance, expansion (scalability), update, and patching ability • AR System 7.5 Experience Required (7.6.04 is a plus) • Technical proficiency in advanced relevant technologies is required o BMC Remedy Action Request System, Mid-Tier, ITSM Suite components, and ITBM o BMC Remedy Flashboards, Dashboards, Analytics, Approval Engine, CMDB, ADDM o Web Services and API programming; o Tomcat, LDAP, SMTP o SQL Server/Oracle, o Windows Server; o Java; C++ o System automation • Knowledge of Remedy binaries layer • Proven ability to provide system integration between Remedy and other systems • Proven ability to develop applications and workflows, customize system and perform optimizations • Remedy Analytics is a must: the ability to configure and schedule appropriate reports to establish baselines and track performance metrics • Proven ability to engage in user, system, and support requirements gathering and provide architectural solution to meet customer requirements of the Remedy application based on BMC best practices • Excellent analytical and problem-solving abilities • Effective technical writing and documentation skills • Strong organization and communications skills; must clearly communicate technical issues and resolutions to key stakeholders, both orally as well as in writing • Good customer presentation and project management skills (including good listening and customer interaction skills) • Ability to train end-user and other administrators within organization (build training material and train the trainer) • Certifications: o ITIL v3 foundation required o BMC Certified Administrator: BMC Remedy AR System 7.5+ required o BMC Certified Developer: BMC Remedy AR System 7.5+ a plus o MCSE a plus Advantages/ good aspects/ development options in that position: Become an added value resource to the global IT organization to provide expert knowledge about Remedy capabilities, design and functionalities, database maintenance, configurations and customizations. Develop leadership and technical capabilities by training and leading a team of Remedy administrators and developers. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Salary range - Lead Remedy Solution Architect - Germany
I have to ask...how much are they paying the support/admins? Thanks, Ron Young “Do not count the days; make your days count.” (Muhammad Ali) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dragan Levic Sent: Friday, December 06, 2013 9:01 AM To: arslist@ARSLIST.ORG Subject: Salary range - Lead Remedy Solution Architect - Germany Dear all, Could someone please give me an idea of what the salary range should be, in Germany, for a Lead Remedy Solution Architect position, responsible for business and technical implementation of Remedy (new deployment, ITSM 8.1, custom business apps, etc.). This is an FTE position. This person would start of as a single person leading the charge, to a team lead/trainer for a team of admins, developers and support personnel. I am new to this country so I really don't know what the market here is like. Some evidence (job postings, salary range sites, etc.) would be excellent as well. I gave the following information to HR and they are convinced that we can hire someone for under 100k €. My experience (in US) tells me that for that amount all I can get is a fairly junior person and as this is a global project with a lot of custom work and complicated setups to be done, this just wouldn't cut it. Your assistance in working this out with HR is much appreciated (and soon I might have some job openings in case any of you are interested). Regards, Dragan Tasks/ Job content: Lead Remedy Solution Architect (RSA) will be responsible for the initial infrastructure setup of Remedy platform. This will include setting up servers, databases, network, backup, disaster recovery and Remedy platform in all environments. After this, RSA will be responsible for design and technical setup of ITSM suite for global deployment. This will include nonstandard, custom, LDAP integrations for user population and authentication, email engine and notification configuration and customization, integration to knowledge bases, asset management, CMDB population, and other activities as needed. RSA will also assist with preparing and conducting training for Remedy support team, as well as being responsible for production system operations and maintenance. This will include patching, upgrades and daily system monitoring to assure uninterrupted service. In addition, RSA will assist Service Manager in reviewing and approving customization requests, including solution designing and coding. Requirements: • 8+ years of relevant experience • Proven successful tool migration, configuration, maintenance, expansion (scalability), update, and patching ability • AR System 7.5 Experience Required (7.6.04 is a plus) • Technical proficiency in advanced relevant technologies is required o BMC Remedy Action Request System, Mid-Tier, ITSM Suite components, and ITBM o BMC Remedy Flashboards, Dashboards, Analytics, Approval Engine, CMDB, ADDM o Web Services and API programming; o Tomcat, LDAP, SMTP o SQL Server/Oracle, o Windows Server; o Java; C++ o System automation • Knowledge of Remedy binaries layer • Proven ability to provide system integration between Remedy and other systems • Proven ability to develop applications and workflows, customize system and perform optimizations • Remedy Analytics is a must: the ability to configure and schedule appropriate reports to establish baselines and track performance metrics • Proven ability to engage in user, system, and support requirements gathering and provide architectural solution to meet customer requirements of the Remedy application based on BMC best practices • Excellent analytical and problem-solving abilities • Effective technical writing and documentation skills • Strong organization and communications skills; must clearly communicate technical issues and resolutions to key stakeholders, both orally as well as in writing • Good customer presentation and project management skills (including good listening and customer interaction skills) • Ability to train end-user and other administrators within organization (build training material and train the trainer) • Certifications: o ITIL v3 foundation required o BMC Certified Administrator: BMC Remedy AR System 7.5+ required o BMC Certified Developer: BMC Remedy AR System 7.5+ a plus o MCSE a plus Advantages/ good aspects/ development options in that position: Become an added value resource to the global IT organization to provide expert knowledge about Remedy capabilities, design and functionalities, database maintenance, configurations and customizations. Develop leadership and technical capabilities by training and leading a team of Remedy administrators and developers
