Server Crashses When Deselect New User Must Change Password in the Enforcement Policy section.

2012-12-12 Thread Kevin Shaffer 




ARS 7.6.04 SP 4 Our server crashes if I try to deselect the New User Must 
Change Password in the Enforcement Policy section.  Here are the steps taken. 
Login to Remedy.Click on AR System Administration  AR System Administration 
Console from the Home Page.Click on System  General  Password Management 
ConfigurationDeselect New User Must Change Password in the Enforcement Policy 
section.Click Apply  The server then crashes and I must restart the services.  
Has anyone else ran into this or have any ideas?  This happens in our Prod and 
Development environments. ThanksKevin 
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Re: Server Crashses When Deselect New User Must Change Password in the Enforcement Policy section.

2012-12-12 Thread Longwing, LJ CTR MDA/IC 
Kevin,
Turn on API/Filter/SQL logging and perform the same steps, where does the 
server crash?...what is it doing at the time.  What is the error in the 
arerror.log file?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer
Sent: Wednesday, December 12, 2012 6:24 AM
To: arslist@ARSLIST.ORG
Subject: Server Crashses When Deselect New User Must Change Password in the 
Enforcement Policy section.

** 
ARS 7.6.04 SP 4
 
Our server crashes if I try to deselect the New User Must Change Password in 
the Enforcement Policy section.  Here are the steps taken.
 


1.  Login to Remedy.
2.  Click on AR System Administration  AR System Administration Console 
from the Home Page.
3.  Click on System  General  Password Management Configuration
4.  Deselect New User Must Change Password in the Enforcement Policy 
section.
5.  Click Apply

 
 
The server then crashes and I must restart the services.  Has anyone else ran 
into this or have any ideas?  This happens in our Prod and Development 
environments.
 
Thanks
Kevin

_ARSlist: Where the Answers Are and have been for 20 years_ 

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Re: Server Crashses When Deselect New User Must Change Password in the Enforcement Policy section.

2012-12-12 Thread vaibhav wadekar 
Hi Kevin,

Do you see the crash stack in arerror.log? Can you just paste the crash
stack info from arerror.log

~ Vaibhav




On Wed, Dec 12, 2012 at 5:24 AM, Kevin Shaffer
kevin_l_shaf...@hotmail.comwrote:

 **
 ARS 7.6.04 SP 4

 Our server crashes if I try to deselect the New User Must Change Password
 in the Enforcement Policy section.  Here are the steps taken.


1. Login to Remedy.
2. Click on AR System Administration  AR System Administration
Console from the Home Page.
3. Click on System  General  Password Management Configuration
4. Deselect New User Must Change Password in the Enforcement Policy
section.
5. Click Apply



 The server then crashes and I must restart the services.  Has anyone else
 ran into this or have any ideas?  This happens in our Prod and Development
 environments.

 Thanks
 Kevin
  _ARSlist: Where the Answers Are and have been for 20 years_

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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years