Hi all, I see that SMPM 7.1 is available on BMC's support site. Is there anything newer?
Also, what you can download from the site is an eval copy. How do you get a real copy? Looks like organization with just ARS and Service Desk license are not entitled to it. How much does it cost and is it worth paying to get the extra in the paid version? --- If you're wondering what's SMPM: It's BMC's "Service Management Process Model" introduced with ITSM 7.?. For me, it's a group of clickable process maps that describe ITIL processes automated by ITSM products, such as Incident Management, Change Management, Release Management. They also reference steps you would take in ITSM apps to move along the process. Very useful. It's supposed to fill the gap that existed between ITIL's guidelines and actual use of the tool/process. ITIL mostly describes guidelines in words/pictures, but gives you no comprehensive process map. ITSM in the past has been fuzzy about the process it automates. SMPM is intended to demonstrate an ITIL like process that maps to the ITSM applications and their specific features, workflow. It's customizable, so if you adopt a customized tool/process, SMPM can reflect that. Never used it, but sounds very useful. http://media.cms.bmc.com/documents/USA-Corporate-attachments-EMA-BMC-SMPM-Bridging-the-Gap-Between-ITIL-and-Reality.pdf _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
