Re: Service Request Management -Anybody using it?

[haeyoon . lee]

We have had it configured in development (SRM 2.0) since last June.
But it has been buggy and therefore not put into production.
We upgraded to SRM 2.1 last month and found new bugs that keep us from
rolling it out.

I agree with Donald.
It's a good product with potential.
It's a real pain to configure (why so many steps to create 1 SRD?)

We have it plugging into the incident system for technical issues and
we have service requests like installing software, etc.
We also have custom forms for new hire requests which involve a PDT
that has many AOTs within it.



On Jan 23, 7:35 pm, Christopher Smith <[EMAIL PROTECTED]> wrote:
> Is anybody using BMC Service Request Management. Was hoping to get some
> feedback on the product from people that are actually using it.
>
> Thanks,
> Chris Smith
>
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Re: Service Request Management -Anybody using it?

[Savant, [EMAIL PROTECTED]]

We're in the process of acquiring/building SRM 2.1 and so far, it's been
working pretty much as expected.  A few bugs here and there and some
questions about functional design.  Also, it's a bit cumbersome to
configure but that's because there's a lot of flexibility in the tool
that you may or may not need.  Overall, we're satisfied (ask me again
after we rollout!!!)

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Subject: Service Request Management -Anybody using it?

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Is anybody using BMC Service Request Management. Was hoping to get some 
feedback on the product from people that are actually using it.

Thanks,
Chris Smith


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Is anybody using BMC Service Request
Management. Was hoping to get some feedback on the product from people
that are actually using it.

Thanks,
Chris Smith
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Service Request Management -Anybody using it?

[Christopher Smith]

Is anybody using BMC Service Request Management. Was hoping to get some 
feedback on the product from people that are actually using it.

Thanks,
Chris Smith

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Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"