Re: Services in ARS 7.1.00
Hi Lann, Use the Service action to execute an internal AR System service or an external web service. This action can trigger a filter that has an Execute On condition of "Service". The filter can obtain and return data without making changes to the database. Filter Execute On condition "Service"-- Executes when a Service active link action is performed. The filter accesses a request with the field values passed by the active link action and those retrieved from the database, if any, and returns output values to the calling request. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com <http://www.vyomlabs.com/> -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, July 09, 2008 2:58 PM To: arslist@ARSLIST.ORG Subject: Services in ARS 7.1.00 What's the use of the New Active link action "Service",It's avilable as an Execute On in Filters also,How can I make use of it,what's the best scenario to use it. I couldn't find any information regarding it in the Remedy Guides. Lann -- View this message in context: http://www.nabble.com/Services-in-ARS-7.1.00-tp18357624p18357624.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Services in ARS 7.1.00
In previous versions of Remedy, if you wanted a Web service to be called via AL, you needed to create a form, build a filter that fires on Submit (or something like that) and have an AL do a push to that form, let the filter do what it needs to do, then have a second setfield action in the AL to retrieve the results from that web service. Now with Service option you define service as the action...you get input and output mappings, similar to an open window action...and define a filter somewhere that performs the web service on 'Service' action. When it's done it returns the results directly to the AL. It's a bit cleaner than the old method of having AL's perform web services -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, July 09, 2008 3:28 AM To: arslist@ARSLIST.ORG Subject: Services in ARS 7.1.00 What's the use of the New Active link action "Service",It's avilable as an Execute On in Filters also,How can I make use of it,what's the best scenario to use it. I couldn't find any information regarding it in the Remedy Guides. Lann -- View this message in context: http://www.nabble.com/Services-in-ARS-7.1.00-tp18357624p18357624.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Services in ARS 7.1.00
Lann In the documentation "BMC Remedy Action Request System 7.1.00 Workflow Objects" on page 94 is an explanation on this topic. Regards Frans Ferreira -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: 09 July 2008 11:28 AM To: arslist@ARSLIST.ORG Subject: Services in ARS 7.1.00 What's the use of the New Active link action "Service",It's avilable as an Execute On in Filters also,How can I make use of it,what's the best scenario to use it. I couldn't find any information regarding it in the Remedy Guides. Lann -- View this message in context: http://www.nabble.com/Services-in-ARS-7.1.00-tp18357624p18357624.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _ Standard Bank email Disclaimer and confidentiality note This e-mail, its attachments and any rights attaching hereto are, unless the content clearly indicates otherwise, the property of Standard Bank Group Limited and its subsidiaries. It is confidential, private and intended for only the addressee. Should you not be the addressee and receive this e-mail by mistake, kindly notify the sender, and delete this e-mail immediately. Do not disclose or use it in any way. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of Standard Bank Group. Standard Bank Group accepts no liability for any loss or damages howsoever incurred, or suffered, resulting, or arising, from the use of this email or its attachments. Standard Bank Group does not warrant the integrity of this e-mail nor that it is free of errors, viruses, interception or interference. Licensed divisions of the Standard Bank Group are authorised financial services providers in terms of the Financial Advisory and Intermediary Services Act, No 37 of 2002 (FAIS). For information about the Standard Bank Group visit our website http://www.standardbank.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Services in ARS 7.1.00
What's the use of the New Active link action "Service",It's avilable as an Execute On in Filters also,How can I make use of it,what's the best scenario to use it. I couldn't find any information regarding it in the Remedy Guides. Lann -- View this message in context: http://www.nabble.com/Services-in-ARS-7.1.00-tp18357624p18357624.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
