Re: Smart IT Issue - Relating CIs
That is a bit odd, as I'm also listed as an Administrator on my environment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Smart IT Issue - Relating CIs
I'm on the same version, and logged in as myself with admin rights so I can see more datasets than most people, but still most of I.T. has access to at least two datasets here. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie Sent: Tuesday, August 18, 2015 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Smart IT Issue - Relating CIs Shawn, What version of Smart IT are you using? I'm working through a project to implement Smart IT and I'm using Smart IT 1.1 Patch 01 and could not replicate your issue. See attached image of my search on one of our servers where I did not return multiple results, just one. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Smart IT Issue - Relating CIs
Good morning, I thought I'd ask this here (I'm going to follow up elsewhere with BMC as well) because I'd like an answer but I'm also curious about how many other people are using Smart IT in production today. The issue we're having that I'd like to discuss is specifically around relating CIs. For example, if I go into a Change Request and try to relate a server with a hostname of something like "Server1" I see the results of all the datasets that Server1 exists in. In this case, I have not just BMC.ASSET, but also ADDM at a minimum, but ultimately with a few other initiatives going on this specific CI exists in five different datasets on my production server. If you've run into this, how do you go about excluding data from the other datasets? Would this possibly not be an issue for those who only can see BMC.ASSET via the normal Mid-Tier interface? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
