------------------------------------- I have SLM for ITSM 7 installed. I am Setting up the OLA for a support group. While defining the Service Target, in step 4 you can define Milestones and Actions.
I set the first Milestone to execute when Start Qualification Occurs (which in my case is 'Status' = "New"). I want to define the Action to be a Group Email Notification. So I 1) click the Add button under Actions 2) select Custom-->New Alert or Email Action, 3) click ok When the Template comes up I select Delivery Method of Email, Then in the To* field I want it to go the Support Group (i.e. notify everyone in the support group), yet I don't want to put each person's name in there as that then becomes an administrative nightmare having to constantly add and remove people from support groups and SLM notifications. Can I just drop the $Assigned Group$ field into the To* field? Or do I have to set up Agreement Owner, and put each person into the Members* field of the Agreement owners (which is back to being an administrative nightmare). GOAL: Send an Initial Notification to everyone in the Support Group while only specifying the Support Group. Thanks Matt _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
