Re: Survey Link in Email (UNCLASSIFIED)
Thanks Leonard I tried this and that works great to remove the link but it seems to be a global notification because it removes the link for all notifications on INC, TSK and CHG notifications which I need. I wander if there is a way to disable the web url for just the survey. Maybe we should go back to original thread from Rich Cook. John, its been awhile since I saw this, but I think the user has to have some permissions set up that aren't in the book. I'm not sure what permission? John ** John, I believe you will need to uncheck the ?Web URL? option on filter NTE:NTS:Email_200_SystemNT in order to get rid of that link. HTH Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Tuesday, December 30, 2008 10:59 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Link in Email (UNCLASSIFIED) Hi Michael. thanks. unfortunately that one is the one I need and that works. Its the one that precedes the email the first link below in example which I liked to remove. Here is an example of what comes in. http://dbusremweb1/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=dbusremapp1eid=NTS00263881 (This is the link that is preceding my Survey email body.) We value your feedback and are constantly looking for ways to improve our service to you. Please take a moment to complete the Service Desk Survey for INC00011413. Summary: Integrate Remedy Appworx for Notifications Click here: http://dbusremweb1/arsys/servlet/ViewFormServlet?form=SRM:Surveyview=RequesterAnswerserver=dbusremapp1eid=SRV1051 (this link comes from the SYS:attachments) Here is my text: We value your feedback and are constantly looking for ways to improve our service to you. Please take a moment to complete the Service Desk Survey for #Survey ID#. Summary: #Description# Click here: #Detailed Description# Thanks john __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free.image/jpeg
Re: Survey Link in Email (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE John, If I understand your requirement correctly, you may need to look at the form SYS:Attachments, then find the record marked Survey. You can modify the URL field to redirect from the default survey link to any other URL (we have an Army survey we use instead of the ITSM survey form). Also, you can disable the survey link altogether in the resolved customer email by nulling out that field, or setting the record Offline (or even deleting it, if you want to get drastic). Is that what you were looking for? Michael W. Luttmann Lead Remedy Developer Fort Carson DOIM 719.524.0514 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Tuesday, December 30, 2008 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Link in Email Thanks guys but this notification is the one that works. Seems every notification in the system has a link that gets created before your custom email message? Thats the one I need disabled for surveys. I'm thinking it may be the filter NTE:SHR:TranslateNotificationMessageSRV_180 with the set fields REPLACE($z1D Translation Text$, #Survey ID#, $Request ID02 Ticket$) REPLACE($z1D Translation Text$, #Detailed Description#, $Detailed Description$) EXIT GUIDE Maybe I'll try disabling this. I'll let you know. John Chowdhury, Tauf tauf.chowdh...@frx.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 12/29/2008 03:54 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Survey Link in Email John, Also, this filter is what sets the #Description# to the web URL: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`! If you go with my option, all you have to do is after Web Link: just enter the URL I gave below with your server info and it should be good to go. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Monday, December 29, 2008 2:51 PM To: arslist@ARSLIST.ORG Subject: Survey Link in Email Hi List: ARS Server 7.01 I was wandering if anyone had an issue with the out of the Box link thats gets sent to the end user through email and when clicked ,user logs in they receive a warning No matching requests. (or Permission to requests) for qualification criteria.(ARWARN 9296) You hit OK but then it opens the Survey form with no data. I am using the SYS:NotificationsMessages form and there is no link within the body of this survey. It seems to be set in the system somewhere preceeding that form, I can't figure out how to disable this link for surveys. Here is the html if anyone sees the problem right away. http://dbusremwebtst/arsys/servlet/ViewFormServlet?form=NTE%3aNotifiers erver=dbusremapptsteid=NTS00289800 thanks John * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free. This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that
Re: Survey Link in Email (UNCLASSIFIED)
Hi Michael. thanks. unfortunately that one is the one I need and that works. Its the one that precedes the email the first link below in example which I liked to remove. Here is an example of what comes in. http://dbusremweb1/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=dbusremapp1eid=NTS00263881 (This is the link that is preceding my Survey email body.) We value your feedback and are constantly looking for ways to improve our service to you. Please take a moment to complete the Service Desk Survey for INC00011413. Summary: Integrate Remedy Appworx for Notifications Click here: http://dbusremweb1/arsys/servlet/ViewFormServlet?form=SRM:Surveyview=RequesterAnswerserver=dbusremapp1eid=SRV1051 (this link comes from the SYS:attachments) Here is my text: We value your feedback and are constantly looking for ways to improve our service to you. Please take a moment to complete the Service Desk Survey for #Survey ID#. Summary: #Description# Click here: #Detailed Description# Thanks john Luttmann, Michael W CTR USA michael.luttm...@us.army.mil Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 12/30/2008 12:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Survey Link in Email (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE John, If I understand your requirement correctly, you may need to look at the form SYS:Attachments, then find the record marked Survey. You can modify the URL field to redirect from the default survey link to any other URL (we have an Army survey we use instead of the ITSM survey form). Also, you can disable the survey link altogether in the resolved customer email by nulling out that field, or setting the record Offline (or even deleting it, if you want to get drastic). Is that what you were looking for? Michael W. Luttmann Lead Remedy Developer Fort Carson DOIM 719.524.0514 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Tuesday, December 30, 2008 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Link in Email Thanks guys but this notification is the one that works. Seems every notification in the system has a link that gets created before your custom email message? Thats the one I need disabled for surveys. I'm thinking it may be the filter NTE:SHR:TranslateNotificationMessageSRV_180 with the set fields REPLACE($z1D Translation Text$, #Survey ID#, $Request ID02 Ticket$) REPLACE($z1D Translation Text$, #Detailed Description#, $Detailed Description$) EXIT GUIDE Maybe I'll try disabling this. I'll let you know. John Chowdhury, Tauf tauf.chowdh...@frx.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 12/29/2008 03:54 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Survey Link in Email John, Also, this filter is what sets the #Description# to the web URL: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`! If you go with my option, all you have to do is after Web Link: just enter the URL I gave below with your server info and it should be good to go. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Monday, December 29, 2008 2:51 PM To: arslist@ARSLIST.ORG Subject: Survey Link in Email Hi List: ARS Server 7.01 I was wandering if anyone had an issue with the out of the Box link thats gets sent to the end user through email and when clicked ,user logs in they receive a warning No matching requests. (or Permission to requests) for qualification criteria.(ARWARN 9296) You hit OK but then it opens the Survey form with no data. I am using the SYS:NotificationsMessages form and there is no link within the body of this survey. It seems to be set in the system somewhere preceeding that form, I can't figure out how to disable this link for surveys. Here is the html if anyone sees the problem right away. http://dbusremwebtst/arsys/servlet/ViewFormServlet?form=NTE%3aNotifiers erver=dbusremapptsteid=NTS00289800 thanks John * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free. This e-mail and its attachments may contain Forest
Re: Survey Link in Email (UNCLASSIFIED)
John, I believe you will need to uncheck the Web URL option on filter NTE:NTS:Email_200_SystemNT in order to get rid of that link. HTH Leonard Neely _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Tuesday, December 30, 2008 10:59 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Link in Email (UNCLASSIFIED) Hi Michael. thanks. unfortunately that one is the one I need and that works. Its the one that precedes the email the first link below in example which I liked to remove. Here is an example of what comes in. http://dbusremweb1/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver= dbusremapp1eid=NTS00263881 (This is the link that is preceding my Survey email body.) We value your feedback and are constantly looking for ways to improve our service to you. Please take a moment to complete the Service Desk Survey for INC00011413. Summary: Integrate Remedy Appworx for Notifications Click here: http://dbusremweb1/arsys/servlet/ViewFormServlet?form=SRM:Surveyview=Reques terAnswerserver=dbusremapp1eid=SRV1051 (this link comes from the SYS:attachments) Here is my text: We value your feedback and are constantly looking for ways to improve our service to you. Please take a moment to complete the Service Desk Survey for #Survey ID#. Summary: #Description# Click here: #Detailed Description# Thanks john ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
