Thanks Norm. I believe have the basic concept working now with a push
field. I appreciate all the help.
>Andy L. Mayfield
>System Operation Specialist
>Alabama Power Company
Office: 8-226-1805
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CG/SCWOE
Sent: Tuesday, April 17, 2007 7:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Table Loop Problem
Andy:
Yes, you can easily create tickets with a Push Field action. Just use
an empty run if condition and select IF NO REQUESTS MATCH CREATE A NEW
REQUEST. Be sure to push values into all the required fields, even if
you don't use them.
Just some interesting trivia. Old-time Remedy developers can easily
recall a day when the empty run-if qualification was not available and
we had to "trick" Remedy into creating new requests with a qualification
that always evaluated to false, like 1 = 0.
Norm
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Monday, April 16, 2007 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Loop Problem
I'm not sure I follow you. I didn't think I could create new tickets
with a push field action alone.
Are you saying that I should have the guide call an AL that has a single
Push Field action that sets the fields I need? Will this create new
tickets for each row in the table?
I am willing to try anything to get it to work.
I do have the Loop Table check-box checked and have tried both
selections on the "Table Loop Selected Rows Only" check-box.
>Andy L. Mayfield
>System Operation Specialist
>Alabama Power Company
Office: 8-226-1805
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CG/SCWOE
Sent: Monday, April 16, 2007 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Loop Problem
Andy:
It seems to me your first AL is more complicated then it needs to be.
Instead of opening the target form in submit mode, setting fields, and
then committing the action, why not just do a Push Fields with an empty
Push-If qualification?
That's the first thing I would change.
Then in the Active Link that calls the guide, are you sure you have the
Loop Table option checked?
Norm
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Monday, April 16, 2007 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Table Loop Problem
I am trying to create a table loop that will create tickets on
several location at one time.
1. I have a table set up that populates with the desired locations.
2. I have an active link that performs the following actions, 1.
Open Window action-in Submit mode, 2. Set Fields action-populates the
needed data, 3 Commit Changes and 4. Close Window.
3. I have an Active Link Guide that calls the first active link.
4. I have an Active Link that calls the Active Link Guide when a
button is selected.
It appears the active links are firing, but it only creates the
first record in the table. I tried selecting the check box for "Selected
Records Only" and selecting all records in the table and also with the
"Selected Records Only" field cleared. It behaves the same both ways.
This is the first table loop I have created so I am sure that I
missing something simple.
ARS 7.0.01, Windows 2003, Win XP Pro client.
Thanks,
Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805
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