Too many INC's to ITSM 7
Hello All, Interested to know if anyone has ever loaded ~1 Million INCs to ITSM v7. We have a request to convert from an existing system, and are keen to know how long this might take for an 'OOB' load (assuming no custom fields, single work info etc...). BMC have advised that there are some key parameters that drive the time it takes to do the import - but we basically need to complete the mapping to use that model.) If someone has perfomed a large import before, and happy to share their load time stats we would be most appreciative. Thanks very much Renato Fichmann ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Too many INC's to ITSM 7
Since I assume that this is historical data you might want to creat a custom form to store them. There is multiple validations when an Incident is created, Requester, Company and site that you will need to be sure is valid prior to the import that can delay the import due to errors. I only had 40K tickets to transfer from version 5.5 to 7 and the client agreed to using the HPD:Helpdesk form from 5.5. I had to still import the open tickets into the new Incident form however it was less than 100. -Original Message- From: renato.fichmann [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 5 Dec 2007 6:50 pm Subject: Too many INC's to ITSM 7 Hello All, Interested to know if anyone has ever loaded ~1 Million INCs to ITSM v7. We have a request to convert from an existing system, and are keen to know how long this might take for an 'OOB' load (assuming no custom fields, single work info etc...). BMC have advised that there are some key parameters that drive the time it takes to do the import - but we basically need to complete the mapping to use that model.) If someone has perfomed a large import before, and happy to share their load time stats we would be most appreciative. Thanks very much Renato Fichmann ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are More new features than ever. Check out the new AOL Mail ! - http://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/text.htm?ncid=aolcmp000503 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Too many INC's to ITSM 7
Renato, We went from Heat to ITSM 7, with 120k records to import. When the import created a ServiceRequest it took about 7 seconds, when it was just creating an incident about 3 seconds per record. Howard On Dec 5, 2007 7:39 PM, Roger Justice [EMAIL PROTECTED] wrote: ** Since I assume that this is historical data you might want to creat a custom form to store them. There is multiple validations when an Incident is created, Requester, Company and site that you will need to be sure is valid prior to the import that can delay the import due to errors. I only had 40K tickets to transfer from version 5.5 to 7 and the client agreed to using the HPD:Helpdesk form from 5.5. I had to still import the open tickets into the new Incident form however it was less than 100. -Original Message- From: renato.fichmann [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 5 Dec 2007 6:50 pm Subject: Too many INC's to ITSM 7 Hello All, Interested to know if anyone has ever loaded ~1 Million INCs to ITSM v7. We have a request to convert from an existing system, and are keen to know how long this might take for an 'OOB' load (assuming no custom fields, single work info etc...). BMC have advised that there are some key parameters that drive the time it takes to do the import - but we basically need to complete the mapping to use that model.) If someone has perfomed a large import before, and happy to share their load time stats we would be most appreciative. Thanks very much Renato Fichmann ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- More new features than ever. Check out the new AOL Mailhttp://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/text.htm?ncid=aolcmp000503 ! __20060125___This posting was submitted with HTML in it___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
