hi folks, another important function that needs to work for us is that when a Client adds a Work Info to a Pending / Client Action Required Incident (in the Service Request/Requester Console), we need to be able to update the Status from Pending / Client Action Required to the last active Status of the Incident (either Assigned or In Progress). this is for Clients to know what Incidents they have already replied on, and for them to not keep checking an Incident they have already responded/replied on.
we implemented a workaround on the Incident form that when a new Work Log has been added to a Pending Incident, it will update the Incident Status from Pending to Assigned. however, this does not update the Status on the Service Request form and the Status still remains Pending. does anyone have any clue how this could be implemented? thanks in advance! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
