Re: User Tool - Client Logging
I've seen this with version 6.0 and the only solution was to change client- side logging group to administrator. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: User Tool - Client Logging
Hi Carey: You were indeed correct - I had to flip the Client Side Logging to Administrator. To be honest however, I don't ever remember having to do use explicit groups however to enable this feature in prior versions (unless I just never noticed). Since I originally had it set to Public, and all users that can log into Remedy are technically in the Public group, I would think that this should allow them to perform filter logging. ...Unless it never worked this way in the first place (and I guess I was just really lucky because it always worked for me in the past) =$ From: Carey Matthew Black [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: User Tool - Client Logging Date: Wed, 14 Feb 2007 22:56:41 -0500 Mike, The Server setting that identify the group that is allowed to do client side logs MUST be in the users Group List explicitly. ( I have found that even Administrator does not automatically get you access to that feature.) I have also noticed some strangeness if your User Tool is connected to multiple ARS servers and you are part of the *special* group on one of the servers but not on all of them. ( It appears that you must be part of that *special* group on all servers for the Client to get it right. After all the UT Options do not appear to apply to a specific server, but to the session of the UT.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 2/14/07, Mike Parker [EMAIL PROTECTED] wrote: Good Morning everyone: I was attempting to do some troubleshooting of ITSM 7, and I turned on my AL Filter logging on the User tool. When I went to look at the log, I was unpleasantly suprized to find that the only thing in the log was active links, and no filter logging whatsoever. I had to turn on filter logging from the Admin tool and get the filter logging on the server to troubleshoot. I am an ARS administrator on this server, and I have Client Side Logging = Public While this is a workaround, this is not an acceptable solution. Has anyone else experienced this? User Tool = 7.01 (no patch) AR Server 7.01 p1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are _ Check out all that glitters with the MSN Entertainment Guide to the Academy Awards® http://movies.msn.com/movies/oscars2007/?icid=ncoscartagline2 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: User Tool - Client Logging
Mike, It might have worked that way before. ( I honestly do not remember.) However I think if you are using Public and actually put that in your group list then I think you will find that it works too. ( You just can not depend on the implicit membership for the group that is listed.) However, our decision was to create a special group (not Public, or Administrator) so that we could add it to users and then take it away without affecting their other permissions. :) Sure you have to add that group to your Administrator users, but that is a small set. And you can make 'Group List' changes during the day without any real fuss. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 2/15/07, Mike Parker [EMAIL PROTECTED] wrote: Hi Carey: You were indeed correct - I had to flip the Client Side Logging to Administrator. To be honest however, I don't ever remember having to do use explicit groups however to enable this feature in prior versions (unless I just never noticed). Since I originally had it set to Public, and all users that can log into Remedy are technically in the Public group, I would think that this should allow them to perform filter logging. ...Unless it never worked this way in the first place (and I guess I was just really lucky because it always worked for me in the past) =$ From: Carey Matthew Black [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: User Tool - Client Logging Date: Wed, 14 Feb 2007 22:56:41 -0500 Mike, The Server setting that identify the group that is allowed to do client side logs MUST be in the users Group List explicitly. ( I have found that even Administrator does not automatically get you access to that feature.) I have also noticed some strangeness if your User Tool is connected to multiple ARS servers and you are part of the *special* group on one of the servers but not on all of them. ( It appears that you must be part of that *special* group on all servers for the Client to get it right. After all the UT Options do not appear to apply to a specific server, but to the session of the UT.) HTH. -- Carey Matthew Black On 2/14/07, Mike Parker [EMAIL PROTECTED] wrote: Good Morning everyone: I was attempting to do some troubleshooting of ITSM 7, and I turned on my AL Filter logging on the User tool. When I went to look at the log, I was unpleasantly suprized to find that the only thing in the log was active links, and no filter logging whatsoever. I had to turn on filter logging from the Admin tool and get the filter logging on the server to troubleshoot. I am an ARS administrator on this server, and I have Client Side Logging = Public While this is a workaround, this is not an acceptable solution. Has anyone else experienced this? User Tool = 7.01 (no patch) AR Server 7.01 p1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
User Tool - Client Logging
Good Morning everyone: I was attempting to do some troubleshooting of ITSM 7, and I turned on my AL Filter logging on the User tool. When I went to look at the log, I was unpleasantly suprized to find that the only thing in the log was active links, and no filter logging whatsoever. I had to turn on filter logging from the Admin tool and get the filter logging on the server to troubleshoot. I am an ARS administrator on this server, and I have Client Side Logging = Public While this is a workaround, this is not an acceptable solution. Has anyone else experienced this? User Tool = 7.01 (no patch) AR Server 7.01 p1 _ Laugh, share and connect with Windows Live Messenger http://clk.atdmt.com/MSN/go/msnnkwme002001msn/direct/01/?href=http://imagine-msn.com/messenger/launch80/default.aspx?locale=en-ussource=hmtagline ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: User Tool - Client Logging
Mike, The Server setting that identify the group that is allowed to do client side logs MUST be in the users Group List explicitly. ( I have found that even Administrator does not automatically get you access to that feature.) I have also noticed some strangeness if your User Tool is connected to multiple ARS servers and you are part of the *special* group on one of the servers but not on all of them. ( It appears that you must be part of that *special* group on all servers for the Client to get it right. After all the UT Options do not appear to apply to a specific server, but to the session of the UT.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 2/14/07, Mike Parker [EMAIL PROTECTED] wrote: Good Morning everyone: I was attempting to do some troubleshooting of ITSM 7, and I turned on my AL Filter logging on the User tool. When I went to look at the log, I was unpleasantly suprized to find that the only thing in the log was active links, and no filter logging whatsoever. I had to turn on filter logging from the Admin tool and get the filter logging on the server to troubleshoot. I am an ARS administrator on this server, and I have Client Side Logging = Public While this is a workaround, this is not an acceptable solution. Has anyone else experienced this? User Tool = 7.01 (no patch) AR Server 7.01 p1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
