Re: User client issue

[Vinay Kumar Anumula]

Thanks for the reply...

We are using ARS 7.6.04 SP3,ITSM 7.6.04 SP2...

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Re: User client issue

[Vinay Kumar Anumula]

Yes,We are getting this issue when trying to access any of the 
applications(IM,CM...) as you said in the previous mail..
I have tried renaming the ar.ini file but it doesn't made any difference...

Thanks  Regards,
Vinay

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Re: User client issue

[itsm.support]

Hi,

Issue might be with window size. Data is stored in the ar.ini (client machine) 
or in the User Preferences form.

Solution might be renaming ar.ini or delete their user preference record. Next 
time they log into the user tool it will recreate user preferences using the 
default values.

Secondly: If you are using 7.6.04 tools.

You are supposed to use User tool for Administrative activities only. For other 
things such as accessing Incident, you should be using Mid Tier.
If you are trying to access the application (IM, PM, CM etc..) then it might 
happen as you explained.

It would be much helpful if you could provide current ARS  ITSM version you 
are on.

--
Regards,
ITSM Support
 
Vyom Labs Pvt. Ltd.
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-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vinay Kumar Anumula
Sent: Friday, February 08, 2013 5:05 PM
To: arslist@ARSLIST.ORG
Subject: User client issue

Hi all,

Some of our customers are facing an issue with BMC Remedy user client.
When ever any entrypoint is clicked ,the application is opening up but it is 
getting shrink on left hand side corner.
We are using latest version of user client.

Has anyone came across like this issue especially with user client.

Any assistance in this regard would be really helpful.

Thanks in advance..

Regards,
Vinay

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User client issue

[Vinay Kumar Anumula]

Hi all,

Some of our customers are facing an issue with BMC Remedy user client.
When ever any entrypoint is clicked ,the application is opening up but it is 
getting shrink on left hand side corner.
We are using latest version of user client.

Has anyone came across like this issue especially with user client.

Any assistance in this regard would be really helpful.

Thanks in advance..

Regards,
Vinay

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Re: User client issue

[Kiran Patil]

Hi Vinay,

Could you please share details about AR Server/ITSM version?

~ Kiran

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Re: User client issue

[Grooms, Frederick W]

It sounds to me like they have messed up their saved window sizes.  That data 
is stored in their ar.ini (in the AR User Home directory) or in the User 
Preferences form (if they are using server based preferences)

If you rename the ar.ini (while the User Tool is not running) or delete their 
user preference record the next time they log into the user tool it will 
recreate it using the default values.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vinay Kumar Anumula
Sent: Friday, February 08, 2013 5:35 AM
To: arslist@ARSLIST.ORG
Subject: User client issue

Hi all,

Some of our customers are facing an issue with BMC Remedy user client.
When ever any entrypoint is clicked ,the application is opening up but it is 
getting shrink on left hand side corner.
We are using latest version of user client.

Has anyone came across like this issue especially with user client.

Any assistance in this regard would be really helpful.

Thanks in advance..

Regards,
Vinay




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