Users not being released from server....
ARS 6.3, ITSM 5.5 Oracle 10x SunOS I've got a strange one folks, not really sure how to approach it. 2 days ago, something funky happened to my database. Not really sure what it was, but the DBA was able to eventually restore it. Anyhoo Ever since then, I have 2 users (that I am aware of) who cannot log in using the WUT (7.6.03) without first getting the "it appears that you are already logged into the system. Would you like us to reset your account? (All reset requests will be tracked and you will need to relogin)" message. When I check the License console, they are not showing as logged in. Additionally, if they click "Yes", it closes the client, but they continue to get blocked with the message. If, however, they just click the "x" on the message window and go through this 3 times, they get in! Remedy has been shut down and restarted on this machine twice, but they continue to be blocked. I considered using ARRELOAD, but I'm not sure that will affect this situation. Anybody have any ideas? -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Users not being released from server....
I seem to remember this problem but I can't remember what we did to fix it. Maybe delete and recreate the User record? Drew Honduras On Thu, Sep 3, 2015 at 9:02 AM, Warren R. Baltimore II < warrenbaltim...@gmail.com> wrote: ** ARS 6.3, ITSM 5.5 Oracle 10x SunOS I've got a strange one folks, not really sure how to approach it. 2 days ago, something funky happened to my database. Not really sure what it was, but the DBA was able to eventually restore it. Anyhoo Ever since then, I have 2 users (that I am aware of) who cannot log in using the WUT (7.6.03) without first getting the "it appears that you are already logged into the system. Would you like us to reset your account? (All reset requests will be tracked and you will need to relogin)" message. When I check the License console, they are not showing as logged in. Additionally, if they click "Yes", it closes the client, but they continue to get blocked with the message. If, however, they just click the "x" on the message window and go through this 3 times, they get in! Remedy has been shut down and restarted on this machine twice, but they continue to be blocked. I considered using ARRELOAD, but I'm not sure that will affect this situation. Anybody have any ideas? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Sent from MetroMail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Users not being released from server....
I forgot to mentionI tried that! No go. I also did a modify all to the entire User base to refresh the user cache without luck. On Thu, Sep 3, 2015 at 11:42 AM, Drew Shuller wrote: > ** I seem to remember this problem but I can't remember what we did to fix > it. > > Maybe delete and recreate the User record? > > Drew > Honduras > > > On Thu, Sep 3, 2015 at 9:02 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > > ** > > ARS 6.3, ITSM 5.5 > Oracle 10x > SunOS > > I've got a strange one folks, not really sure how to approach it. > > 2 days ago, something funky happened to my database. Not really sure what > it was, but the DBA was able to eventually restore it. > > Anyhoo > > Ever since then, I have 2 users (that I am aware of) who cannot log in > using the WUT (7.6.03) without first getting the > > > > > > > > > > > > > "it appears that you are already logged into the system. > Would you like us to reset your account? (All reset requests will be > tracked > and you will need to relogin)" message. > > > When I check the License console, they are not showing as logged in. > Additionally, if they click "Yes", it closes the client, but they continue > to get blocked with the message. If, however, they just click the "x" on > the message window and go through this 3 times, they get in! > > > Remedy has been shut down and restarted on this machine twice, but they > continue to be blocked. I considered using ARRELOAD, but I'm not sure that > will affect this situation. > > > Anybody have any ideas? > > > > > > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > -- > Sent from MetroMail > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Users not being released from server....
Can you or your DBA actually see these records in the User tables? If so, have the DBA delete from there, then recreate - also if you are using ITSM and the People form, delete those records as well, then try recreating. Just a thought Candace On Thu, Sep 3, 2015 at 9:06 AM, Warren R. Baltimore II < warrenbaltim...@gmail.com> wrote: > ** > I forgot to mentionI tried that! No go. I also did a modify all to > the entire User base to refresh the user cache without luck. > > On Thu, Sep 3, 2015 at 11:42 AM, Drew Shuller > wrote: > >> ** I seem to remember this problem but I can't remember what we did to >> fix it. >> >> Maybe delete and recreate the User record? >> >> Drew >> Honduras >> >> >> On Thu, Sep 3, 2015 at 9:02 AM, Warren R. Baltimore II < >> warrenbaltim...@gmail.com> wrote: >> >> ** >> >> ARS 6.3, ITSM 5.5 >> Oracle 10x >> SunOS >> >> I've got a strange one folks, not really sure how to approach it. >> >> 2 days ago, something funky happened to my database. Not really sure >> what it was, but the DBA was able to eventually restore it. >> >> Anyhoo >> >> Ever since then, I have 2 users (that I am aware of) who cannot log in >> using the WUT (7.6.03) without first getting the >> >> >> >> >> >> >> >> >> >> >> >> >> "it appears that you are already logged into the system. >> Would you like us to reset your account? (All reset requests will be >> tracked >> and you will need to relogin)" message. >> >> >> When I check the License console, they are not showing as logged in. >> Additionally, if they click "Yes", it closes the client, but they continue >> to get blocked with the message. If, however, they just click the "x" on >> the message window and go through this 3 times, they get in! >> >> >> Remedy has been shut down and restarted on this machine twice, but they >> continue to be blocked. I considered using ARRELOAD, but I'm not sure that >> will affect this situation. >> >> >> Anybody have any ideas? >> >> >> >> >> >> >> >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> >> -- >> Sent from MetroMail >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
