Hi Michael,
I am not positive on this.. but from what I understand of this.. your
issue is your reports were built in the old version of CR .. CR XI is
compatable
with this version .. I do not believe CR 7, 8, 8.5, or 9 will work
anymore. Before you go to all of the work of recreating reports, try
reconfigurating the ODBC driver. You have to install the Crystal report
Engine at the time of User Tool installation.
Procedure to open crystal reports in AR user tool :-
First you should check the ODBC Driver, Only system DSN should be
created. In System DSN- Data source name, ARserver name , user name
use underscore must be filled. Then create a CR using System DSN. Keep
all CR in a report folder. This folder path assigned in active link(If
Action - Open window-Window type-Report - Report-type Crystal
-Name-Path of the folder where CR store -Destination-Screen
-Operation-Run -Location- Reporting form).
Hope, this will help you out.
Regards,
Vipin.
--
www.vyomlabs.com
Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy
Cupp, Michael E Jr. CTR USAF AFRL/SNOD wrote:
I am using Remedy User v7.0. I have created a few reports in CR which I
would like to allow the users to run from within the user tool. I have
placed the report in the path, and when I go to tools/reports, it shows
up. One reports where I have parameters, it even asks for them. Life
is good.
Now, for reports which I created in CR using a trusted connection, I get
this error: An error occurred while generating the Crystal report:
0x80047e48 - Logon failed. (ARERR 1904)
For reports which I created in CR using a username/password, I get this
error: An error occurred while generating the Crystal report:
0x80047e5d - Failed to open the connection.
Details: [Database Vendor Code: 4060 ] - ODBC data source: Remedy
(ARERR 1904)
Can anyone give me info on how to create a report that I can publish to
users to run from the AR User tool?
Thanks!
M
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