Re: WUT vs MidTier
This worked. I set the Web Toolbar to Visible. It was set at hidden before. Interesting I can no see all the menu items in the MidTier. Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elizabeth Low Sent: Friday, May 24, 2013 5:00 PM To: arslist@ARSLIST.ORG Subject: Re: WUT vs MidTier ** Update the 'Web Toolbar' attribute to 'shown' on the View for RE:Job_Run. Save and flush the cache on midtier. Menu toolbar should be visible now. Elizabeth Low Date: Fri, 24 May 2013 15:32:49 -0500 From: ryan_down...@bmc.com Subject: Re: WUT vs MidTier To: arslist@ARSLIST.ORG Actually no. I am in an 8.0 environment. It still should technically work in an 7.6.04 environment :) I will give it a try on Monday in 7.6.04 if I can get an environment for it. Ryan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: WUT vs MidTier Hi again Ryan! I've played around with the ARSystemMidTierObjectList*.def file before, but not on an OOB ITSM system, so I'll have to try this again. I looked at the RE:Job_Runs form and checked the Menu Access properties, and they are all checked (enabled). Are you working in 7.6.04? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Friday, May 24, 2013 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: WUT vs MidTier ** Hi Lisa, You can at least enable the Object List to make searching of forms easier: To enable the AR System Object List to be displayed in a browser, you must first enable it. For more information, see Using the AR System Object List https://docs.bmc.com/docs/display/ars8000/Using+the+AR+System+Object+ Li st . 1. Open the Mid Tier Configuration Tool (http://midTierServer/shared/config/config.jsp). 2. On the AR Servers page, make sure that your home page server is included in the server list. 3. On the General Settings page: a. Verify that you have set a home page server. b. Select the Enable Object List check box. 4. Import the definition files to your home page server. (See Importing the definition files https://docs.bmc.com/docs/display/ars8000/Importing+the+definition+fi le s#Importingthedefinitionfiles-59423 .) Import the definition files into your home page server. Definition files of different locales are installed with the mid tier; the default location is: midTierInstallDir\samples\ARSystemMidTierObjectList*.def Import the ARSystemMidTierObjectList.def file to your home page server by using File Import in BMC Remedy Developer Studio. This provides the default view and the related workflow in English. If you require only the English view of the form, import only this file Did you clear your mid-tier and local caches after enabling the Form Action Buttons. By Default the RE:Job_Runs form does not have these enabled. I just did this and it worked well for me. Hope this helps J Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 2:43 PM To: arslist@ARSLIST.ORG Subject: WUT vs MidTier ** I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well. Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_
WUT vs MidTier
I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well. Lisa Kemes ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WUT vs MidTier
Oh Lisa! They will have to pry the WUT from my cold dead hands! As long as it works, I'll be using it! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 1:43 PM To: arslist@ARSLIST.ORG Subject: WUT vs MidTier ** I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well. Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WUT vs MidTier
WHEW! I'm glad I'm not the only one! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Friday, May 24, 2013 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: WUT vs MidTier ** Oh Lisa! They will have to pry the WUT from my cold dead hands! As long as it works, I'll be using it! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 1:43 PM To: arslist@ARSLIST.ORG Subject: WUT vs MidTier ** I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well. Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WUT vs MidTier
Hi Lisa, You can at least enable the Object List to make searching of forms easier: To enable the AR System Object List to be displayed in a browser, you must first enable it. For more information, see Using the AR System Object Listhttps://docs.bmc.com/docs/display/ars8000/Using+the+AR+System+Object+List. 1. Open the Mid Tier Configuration Tool (http://midTierServer/shared/config/config.jsp). 2. On the AR Servers page, make sure that your home page server is included in the server list. 3. On the General Settings page: a. Verify that you have set a home page server. b. Select the Enable Object List check box. 4. Import the definition files to your home page server. (See Importing the definition fileshttps://docs.bmc.com/docs/display/ars8000/Importing+the+definition+files#Importingthedefinitionfiles-59423.) Import the definition files into your home page server. Definition files of different locales are installed with the mid tier; the default location is: midTierInstallDir\samples\ARSystemMidTierObjectList*.def Import the ARSystemMidTierObjectList.def file to your home page server by using File Import in BMC Remedy Developer Studio. This provides the default view and the related workflow in English. If you require only the English view of the form, import only this file Did you clear your mid-tier and local caches after enabling the Form Action Buttons. By Default the RE:Job_Runs form does not have these enabled. I just did this and it worked well for me. [cid:image001.jpg@01CE5892.C6447DD0] Hope this helps :) Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 2:43 PM To: arslist@ARSLIST.ORG Subject: WUT vs MidTier ** I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well. Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
Re: WUT vs MidTier
I manage to get along without the WUT most of the time, but I've messed around with a few forms to do it. I keep the WUT in reserve, though and will until I can't. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 11:43 AM To: arslist@ARSLIST.ORG Subject: WUT vs MidTier ** I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well... Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: WUT vs MidTier
Hi again Ryan! I've played around with the ARSystemMidTierObjectList*.def file before, but not on an OOB ITSM system, so I'll have to try this again. I looked at the RE:Job_Runs form and checked the Menu Access properties, and they are all checked (enabled). Are you working in 7.6.04? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Friday, May 24, 2013 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: WUT vs MidTier ** Hi Lisa, You can at least enable the Object List to make searching of forms easier: To enable the AR System Object List to be displayed in a browser, you must first enable it. For more information, see Using the AR System Object List https://docs.bmc.com/docs/display/ars8000/Using+the+AR+System+Object+Li st . 1. Open the Mid Tier Configuration Tool (http://midTierServer/shared/config/config.jsp). 2. On the AR Servers page, make sure that your home page server is included in the server list. 3. On the General Settings page: a. Verify that you have set a home page server. b. Select the Enable Object List check box. 4. Import the definition files to your home page server. (See Importing the definition files https://docs.bmc.com/docs/display/ars8000/Importing+the+definition+file s#Importingthedefinitionfiles-59423 .) Import the definition files into your home page server. Definition files of different locales are installed with the mid tier; the default location is: midTierInstallDir\samples\ARSystemMidTierObjectList*.def Import the ARSystemMidTierObjectList.def file to your home page server by using File Import in BMC Remedy Developer Studio. This provides the default view and the related workflow in English. If you require only the English view of the form, import only this file Did you clear your mid-tier and local caches after enabling the Form Action Buttons. By Default the RE:Job_Runs form does not have these enabled. I just did this and it worked well for me. Hope this helps J Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 2:43 PM To: arslist@ARSLIST.ORG Subject: WUT vs MidTier ** I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well. Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WUT vs MidTier
:) Agreed Claire Oh Lisa! They will have to pry the WUT from my cold dead hands! As long as it works, I'll be using it! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 1:43 PM To: arslist@ARSLIST.ORG Subject: WUT vs MidTier ** I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well. Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WUT vs MidTier
Actually no. I am in an 8.0 environment. It still should technically work in an 7.6.04 environment :) I will give it a try on Monday in 7.6.04 if I can get an environment for it. Ryan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: WUT vs MidTier Hi again Ryan! I've played around with the ARSystemMidTierObjectList*.def file before, but not on an OOB ITSM system, so I'll have to try this again. I looked at the RE:Job_Runs form and checked the Menu Access properties, and they are all checked (enabled). Are you working in 7.6.04? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Friday, May 24, 2013 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: WUT vs MidTier ** Hi Lisa, You can at least enable the Object List to make searching of forms easier: To enable the AR System Object List to be displayed in a browser, you must first enable it. For more information, see Using the AR System Object List https://docs.bmc.com/docs/display/ars8000/Using+the+AR+System+Object+Li st . 1. Open the Mid Tier Configuration Tool (http://midTierServer/shared/config/config.jsp). 2. On the AR Servers page, make sure that your home page server is included in the server list. 3. On the General Settings page: a. Verify that you have set a home page server. b. Select the Enable Object List check box. 4. Import the definition files to your home page server. (See Importing the definition files https://docs.bmc.com/docs/display/ars8000/Importing+the+definition+file s#Importingthedefinitionfiles-59423 .) Import the definition files into your home page server. Definition files of different locales are installed with the mid tier; the default location is: midTierInstallDir\samples\ARSystemMidTierObjectList*.def Import the ARSystemMidTierObjectList.def file to your home page server by using File Import in BMC Remedy Developer Studio. This provides the default view and the related workflow in English. If you require only the English view of the form, import only this file Did you clear your mid-tier and local caches after enabling the Form Action Buttons. By Default the RE:Job_Runs form does not have these enabled. I just did this and it worked well for me. Hope this helps J Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 2:43 PM To: arslist@ARSLIST.ORG Subject: WUT vs MidTier ** I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well. Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WUT vs MidTier
Update the 'Web Toolbar' attribute to 'shown' on the View for RE:Job_Run. Save and flush the cache on midtier. Menu toolbar should be visible now. Elizabeth Low Date: Fri, 24 May 2013 15:32:49 -0500 From: ryan_down...@bmc.com Subject: Re: WUT vs MidTier To: arslist@ARSLIST.ORG Actually no. I am in an 8.0 environment. It still should technically work in an 7.6.04 environment :) I will give it a try on Monday in 7.6.04 if I can get an environment for it. Ryan. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: WUT vs MidTier Hi again Ryan! I've played around with the ARSystemMidTierObjectList*.def file before, but not on an OOB ITSM system, so I'll have to try this again. I looked at the RE:Job_Runs form and checked the Menu Access properties, and they are all checked (enabled). Are you working in 7.6.04? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Friday, May 24, 2013 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: WUT vs MidTier ** Hi Lisa, You can at least enable the Object List to make searching of forms easier: To enable the AR System Object List to be displayed in a browser, you must first enable it. For more information, see Using the AR System Object List https://docs.bmc.com/docs/display/ars8000/Using+the+AR+System+Object+Li st . 1. Open the Mid Tier Configuration Tool (http://midTierServer/shared/config/config.jsp). 2. On the AR Servers page, make sure that your home page server is included in the server list. 3. On the General Settings page: a. Verify that you have set a home page server. b. Select the Enable Object List check box. 4. Import the definition files to your home page server. (See Importing the definition files https://docs.bmc.com/docs/display/ars8000/Importing+the+definition+file s#Importingthedefinitionfiles-59423 .) Import the definition files into your home page server. Definition files of different locales are installed with the mid tier; the default location is: midTierInstallDir\samples\ARSystemMidTierObjectList*.def Import the ARSystemMidTierObjectList.def file to your home page server by using File Import in BMC Remedy Developer Studio. This provides the default view and the related workflow in English. If you require only the English view of the form, import only this file Did you clear your mid-tier and local caches after enabling the Form Action Buttons. By Default the RE:Job_Runs form does not have these enabled. I just did this and it worked well for me. Hope this helps J Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, May 24, 2013 2:43 PM To: arslist@ARSLIST.ORG Subject: WUT vs MidTier ** I'm not sure how people are working with just the Midtier only. It's just so much harder as a developer to get to backend forms via the midtier. For example, I'm looking at the RE:Job_Runs form via the Midtier and I see the form just fine, but none of the Menus are available (search, new, advanced search etc). I have admin rights and I see the form, but not the menu. When I look at the Menu Access properties for the form, they are all checked. In the WUT, I have access to all of these menus and I'm able to do searches (specifically advanced searches). Plus it's nice on the WUT to find a form that I really don't know the exact name of. I can do find on the object list for Job and see all the forms that have the word Job in it. I guess I could do this same search in Dev Studio as well. Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
