Are you looking to create many relationships at once? I have built filters
against a custom shipping/fulfillment module that reads the instance ID of the
user and the CI/asset and creates the required relationship record. This is
dependent on the agent selecting a user from the People form in the same manner
as when creating an Incident and then selecting the CI row in a table on a
custom display-only form.
If you are looking to create single relationships I can provide more detail.
-Rick
_
Rick Westbrock
Remedy Administrator | IT Department
24 Hour Fitness USA, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hemant Jangid
Sent: Thursday, May 08, 2014 10:58 AM
To: arslist@ARSLIST.ORG
Subject: What is the best possible way to build Asset - People relationship?
At a client, the need is to do CI-People relationship. As per BMC, they had
achieved this for BBCA by writing some rules – not sure at CMDB level or BBCA.
Since footprints - BCM tool captures this information (CI and associated login
name) – is there any way to build Asset-People Relationship or has anyone
see/done this kind of automated relationship building? How to achieve this
relationship?
One way is creating the CSV template and load the data into the AST:AssetPeople
form. But, populating the sheet is tedious job as it involves lot of manual
steps. Please suggest.
Thanks in advance.
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