Re: Window Load
No and Yeseverything is completed loading when the button is pressedso all AL's are done...Yes I have on submit set to keep previous L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, October 17, 2006 5:54 AM To: arslist@ARSLIST.ORG Subject: Re: Window Load LJ, Is the commit changes happening before the On Loaded active links? What is the user preferences settings for On Submit set to? (Keep previous?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/17/06, L. J. Head [EMAIL PROTECTED] wrote: ** I'm having an interesting issue I was hoping you folks have come across before. I have a button that sets some values and then performs a Commit Changes action. I am seeing some strange actions however. I see the start of the button AL's ACTL /* Mon Oct 16 2006 22:08:43 */ ACTL Start active link processing -- Operation - On Control ACTL /* Mon Oct 16 2006 22:08:43 */ ACTL --1-- Start active link processing -- Operation - On Loaded ACTL /* Mon Oct 16 2006 22:08:43 */ ACTL --1-- Stop active link processing - On Loaded ACTL /* Mon Oct 16 2006 22:08:44 */ ACTL Stop active link processing - On Control the thing I'm not understanding is why the On Loaded AL's are firingthis is happening in a regular form in create mode. No windows are opening when this button is pressed. Nothing in the manual is saying why a button press causing a 'commit changes' which causes a submit should cause window loaded actions to fireyour help is appreciated L. J. Head Software Engineer Remedy Approved Consultant ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Window Load
LJ, What I mean is this... What should the User Tool do after it submits a record? (The answer depends on what the User Preferences say to do.) If the button workflow has something like the following then the described behaviour makes perfect sense to me. 1) Button is clicked to trigger workflow like the following... Set fields... Push fields... ( do stuff ...) Commit changes -- Submit record to DB -- Process what the Client should do after submitting a record And if needed, continue on and process any Button triggered workflow that was defined to be processed after the Commit Changes action/Active link. Note: If you change the user preferences you may see Set Default active links fire. (If there are any of those on the form.) I have not tested to confirm this... but I think the progression is something like... Behaviour for On Submit Clear all -- on Loaded trigger after fields are cleared. Keep previous field values -- on Loaded trigger (no values changed) Set Fields to Default Values --Set default triggered, then on Loaded trigger -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/17/06, L. J. Head [EMAIL PROTECTED] wrote: No and Yeseverything is completed loading when the button is pressedso all AL's are done...Yes I have on submit set to keep previous L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, October 17, 2006 5:54 AM To: arslist@ARSLIST.ORG Subject: Re: Window Load LJ, Is the commit changes happening before the On Loaded active links? What is the user preferences settings for On Submit set to? (Keep previous?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/17/06, L. J. Head [EMAIL PROTECTED] wrote: ** I'm having an interesting issue I was hoping you folks have come across before. I have a button that sets some values and then performs a Commit Changes action. I am seeing some strange actions however. I see the start of the button AL's ACTL /* Mon Oct 16 2006 22:08:43 */ ACTL Start active link processing -- Operation - On Control ACTL /* Mon Oct 16 2006 22:08:43 */ ACTL --1-- Start active link processing -- Operation - On Loaded ACTL /* Mon Oct 16 2006 22:08:43 */ ACTL --1-- Stop active link processing - On Loaded ACTL /* Mon Oct 16 2006 22:08:44 */ ACTL Stop active link processing - On Control the thing I'm not understanding is why the On Loaded AL's are firingthis is happening in a regular form in create mode. No windows are opening when this button is pressed. Nothing in the manual is saying why a button press causing a 'commit changes' which causes a submit should cause window loaded actions to fireyour help is appreciated L. J. Head Software Engineer Remedy Approved Consultant ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Window Load
I see your point...I hadn't thought of what happens after the submitI had never thought of something happening to an existing window after a submit is performed...that is likely what is causing it. Thank you L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, October 17, 2006 7:04 AM To: arslist@ARSLIST.ORG Subject: Re: Window Load LJ, What I mean is this... What should the User Tool do after it submits a record? (The answer depends on what the User Preferences say to do.) If the button workflow has something like the following then the described behaviour makes perfect sense to me. 1) Button is clicked to trigger workflow like the following... Set fields... Push fields... ( do stuff ...) Commit changes -- Submit record to DB -- Process what the Client should do after submitting a record And if needed, continue on and process any Button triggered workflow that was defined to be processed after the Commit Changes action/Active link. Note: If you change the user preferences you may see Set Default active links fire. (If there are any of those on the form.) I have not tested to confirm this... but I think the progression is something like... Behaviour for On Submit Clear all -- on Loaded trigger after fields are cleared. Keep previous field values -- on Loaded trigger (no values changed) Set Fields to Default Values --Set default triggered, then on Loaded trigger -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/17/06, L. J. Head [EMAIL PROTECTED] wrote: No and Yeseverything is completed loading when the button is pressedso all AL's are done...Yes I have on submit set to keep previous L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, October 17, 2006 5:54 AM To: arslist@ARSLIST.ORG Subject: Re: Window Load LJ, Is the commit changes happening before the On Loaded active links? What is the user preferences settings for On Submit set to? (Keep previous?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/17/06, L. J. Head [EMAIL PROTECTED] wrote: ** I'm having an interesting issue I was hoping you folks have come across before. I have a button that sets some values and then performs a Commit Changes action. I am seeing some strange actions however. I see the start of the button AL's ACTL /* Mon Oct 16 2006 22:08:43 */ ACTL Start active link processing -- Operation - On Control ACTL /* Mon Oct 16 2006 22:08:43 */ ACTL --1-- Start active link processing -- Operation - On Loaded ACTL /* Mon Oct 16 2006 22:08:43 */ ACTL --1-- Stop active link processing - On Loaded ACTL /* Mon Oct 16 2006 22:08:44 */ ACTL Stop active link processing - On Control the thing I'm not understanding is why the On Loaded AL's are firingthis is happening in a regular form in create mode. No windows are opening when this button is pressed. Nothing in the manual is saying why a button press causing a 'commit changes' which causes a submit should cause window loaded actions to fireyour help is appreciated L. J. Head Software Engineer Remedy Approved Consultant __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
