member of a support group
Hello world! This is probably a really dumb question, but how can I find out if a user is part of a certain support group for use in a qualification? EG $Support Group$ LIKE $USER$ Any help would be greatly appreciated. Regards, Michael Benz Service Desk Analyst Holcim Australia Shared Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: member of a support group
Two ways.. Either check if the group is a part of $GROUPS$ keyword using a like comparison or use a Application-Confirm-Group in a set field operation.. if the result is 0 he is not a member, if the result is 1 he is a member.. Joe From: Benz, Michael Sent: Thursday, April 12, 2012 11:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: member of a support group ** Hello world! This is probably a really dumb question, but how can I find out if a user is part of a certain support group for use in a qualification? EG $Support Group$ LIKE $USER$ Any help would be greatly appreciated. Regards, Michael Benz Service Desk Analyst Holcim Australia Shared Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: member of a support group
The $Groups$ appears to be a list of security groups, not support groups, And how do I use "Application-Confirm-Group"? Regards, Michael Benz Service Desk Analyst Holcim Australia Shared Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, 13 April 2012 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: member of a support group ** Two ways.. Either check if the group is a part of $GROUPS$ keyword using a like comparison or use a Application-Confirm-Group in a set field operation.. if the result is 0 he is not a member, if the result is 1 he is a member.. Joe From: Benz, Michael<mailto:michael.b...@holcim.com> Sent: Thursday, April 12, 2012 11:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: member of a support group ** Hello world! This is probably a really dumb question, but how can I find out if a user is part of a certain support group for use in a qualification? EG $Support Group$ LIKE $USER$ Any help would be greatly appreciated. Regards, Michael Benz Service Desk Analyst Holcim Australia Shared Services _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: member of a support group
In a set field operation, use the process action and then run that process as @@: Application-Confirm-Group “Group Name” The field you try to set that will either get a value of 0 or 1. That field is typically a display only field used for that purpose.. $GROUPS$ should have support groups too. Usage would be something like $GROUPS$ LIKE (“%” + “Group Name” + “%”). With these later versions you do not have to check if the group is only at the beginning or only at the end because the groups string now has a ; at the beginning and end of the string.. So it will always be in the middle of the whole string.. Joe From: Benz, Michael Sent: Thursday, April 12, 2012 11:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: member of a support group ** The $Groups$ appears to be a list of security groups, not support groups, And how do I use “Application-Confirm-Group”? Regards, Michael Benz Service Desk Analyst Holcim Australia Shared Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, 13 April 2012 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: member of a support group ** Two ways.. Either check if the group is a part of $GROUPS$ keyword using a like comparison or use a Application-Confirm-Group in a set field operation.. if the result is 0 he is not a member, if the result is 1 he is a member.. Joe From: Benz, Michael Sent: Thursday, April 12, 2012 11:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: member of a support group ** Hello world! This is probably a really dumb question, but how can I find out if a user is part of a certain support group for use in a qualification? EG $Support Group$ LIKE $USER$ Any help would be greatly appreciated. Regards, Michael Benz Service Desk Analyst Holcim Australia Shared Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: member of a support group
Hi Michael, Caveat: You didn't mention, but since you phrased it "Support Group", I'm presuming you are on an ITSM implementation somewhere north of v7.x. And it's not a dumb question when there are thousands of forms to hunt through. For Support Group memberships, have a look at the form: CTM:SupportGroupFuncRoleLookUp. Note the two status fields that you might want to include in your query to make sure you have a current/valid support-group member and/or Functional role. Hope this helps! Regards, JDHood On Thu, Apr 12, 2012 at 11:39 PM, Benz, Michael wrote: > ** > > Hello world! > > ** ** > > This is probably a really dumb question, but how can I find out if a user > is part of a certain support group for use in a qualification? > > ** ** > > EG > > $Support Group$ LIKE $USER$ > > ** ** > > Any help would be greatly appreciated. > > ** ** > > Regards, > > ** ** > > *Michael Benz* > > Service Desk Analyst > Holcim Australia Shared Services > > ** ** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
