Re: multi-tenancy SLA

[Ahmed Sauga]

Thank you for the hint! I now have a better idea!

On Wed, Jun 20, 2012 at 5:06 AM, ITSM.Support wrote:

> **
>
> Hi,
>
> ** **
>
> All SVT Target that you want to get attached when ticket is transferred
> from one tenancy to another, should be grouped under a same Service Target
> Group.
>
> ** **
>
> So that when value for company changes, SVT specific to that company
> satisfying the criteria will get attached
>
> ** **
>
> HTH
>
> --
>
> Regards,
>
> ITSM Support
>
> ** **
>
> Vyom Labs Pvt. Ltd.
>
> BSM Solutions & Services || ITIL Consulting & Training
>
> Email: i...@vyomlabs.com  || Web Site: www.vyomlabs.com Follow Vyom Labs
> http://twitter.com/#!/vyomlabs ||
> http://www.linkedin.com/company/vyom-labs
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Ahmed Sauga
> *Sent:* Wednesday, June 13, 2012 9:26 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* multi-tenancy SLA
>
> ** **
>
> ** 
>
> Hi All,
>
>  
>
> I have a multi-tenancy environment and currently the SLA does not get
> attached when a ticket is transferred from one tenancy to the other. The
> requirement is basic: Attach SLA. 
>
>  
>
> Any feedback would be appreciated.
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: multi-tenancy SLA

[ITSM.Support]

Hi,

 

All SVT Target that you want to get attached when ticket is transferred from
one tenancy to another, should be grouped under a same Service Target Group.

 

So that when value for company changes, SVT specific to that company
satisfying the criteria will get attached

 

HTH

--

Regards,

ITSM Support

 

Vyom Labs Pvt. Ltd.

BSM Solutions & Services || ITIL Consulting & Training

Email:  <mailto:i...@vyomlabs.com> i...@vyomlabs.com  || Web Site:
<http://www.vyomlabs.com> www.vyomlabs.com Follow Vyom Labs
<http://twitter.com/#!/vyomlabs> http://twitter.com/#!/vyomlabs ||
<http://www.linkedin.com/company/vyom-labs>
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ahmed Sauga
Sent: Wednesday, June 13, 2012 9:26 PM
To: arslist@ARSLIST.ORG
Subject: multi-tenancy SLA

 

** 

Hi All,

 

I have a multi-tenancy environment and currently the SLA does not get
attached when a ticket is transferred from one tenancy to the other. The
requirement is basic: Attach SLA. 

 

Any feedback would be appreciated.

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: multi-tenancy SLA

[Jose Huerta]

Can you provide more details?

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  
  
 

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On Wed, Jun 13, 2012 at 5:56 PM, Ahmed Sauga  wrote:

> **
> Hi All,
>
> I have a multi-tenancy environment and currently the SLA does not get
> attached when a ticket is transferred from one tenancy to the other. The
> requirement is basic: Attach SLA.
>
> Any feedback would be appreciated.
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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<><><><>

multi-tenancy SLA

[Ahmed Sauga]

Hi All,

I have a multi-tenancy environment and currently the SLA does not get
attached when a ticket is transferred from one tenancy to the other. The
requirement is basic: Attach SLA.

Any feedback would be appreciated.

___
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