Hi listers,
Has anybody used this product (http://www.myeservice.com), or has any opinion 
about it? Features, ease of integration, reliability?

My main focus right now is on the chat feature, although I see that chat is 
only one feature of this product. If you have any opinion/experience about 
integration between ANY chat tool and Remedy, please respond.

I am interested in details of the chat tool, its integration mechanism 
(technical/functional) with Remedy, and also it is positioned/used in your 
environment. Please write about any of the previous points, you don't have to 
hit them all. :)

Thanks in advance.


      

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