A reinstall of the mid-tier using the installer fixed this. Note that
reinstalling with the war file did not.
Anne Ramey
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From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, Anne
Sent: Friday, January 13, 2012 9:43 AM
To: arslist@ARSLIST.ORG
Subject: panels displaying over each other/overlapping fields
**
I'm using ITSM 7.6 p1 and Mid-tier 7.5 p7. Last night I tried to upgrade
tomcat to tomcat 6 (from tomcat 5) in production and had a display issue that
isn't happening in UAT (same versions). In incident the two panels at the top
with the customer information (the one with the name, etc and the second one
with the customer phone and site, etc) are both displaying at the same time.
One is supposed to be hidden-so my folks were seeing overlapping fields. I
cleared the cache (server and client) to no effect. I've seen this before, but
can't remember what the fix was (it was about 9 months ago). Can someone out
there refresh my memory?
Anne Ramey
***
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Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
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