Re: permissions issues again
I added submitter write. I hope this is it. If this fixes it, then in my opinion, this should be a bug, since the user has an explicit group with write access to the field, he/she should not have to have implicit group write permissions as well, even though the user only has read access. The user that can test this for me is out right now, so I'll have her check when she gets in. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, July 01, 2008 8:22 AM To: arslist@ARSLIST.ORG Subject: Re: permissions issues again Hi Gary, Have you tried adding the submitter group to the fields concerned with write access? You original email suggests that submitter doesn't have write access. I believe Remedy will only check on the submitter and allow write access if the submitter group is on the field. Brian Bishop Tel: +44(0)7973 746832 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: 30 June 2008 21:01 To: arslist@ARSLIST.ORG Subject: Re: permissions issues again ** So far just one user, but no other users which are set up for read only access have tried updating one of their tickets yet. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, June 30, 2008 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: permissions issues again Ok so the questions all answered yes... Is it all users or just this one user? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, June 30, 2008 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: permissions issues again ** No luck. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, June 30, 2008 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: permissions issues again Just to check ... User is the submitter (field 2) of the record? The field in question has Submitter (with R/W rights) in the permissions? The server is set for Submitter Mode Locked? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, June 30, 2008 9:57 AM To: arslist@ARSLIST.ORG Subject: permissions issues again I have a user who has a read license and is unable to modify her own ticket. The fields on which she is erroring have Public read, and then an explicit group with modify rights. The user is a member of that explicit group. Also, the Allow any user to submit flag is checked. Yet, my user still receives: You do not have a right license, and Unable to modify field: Status errors. Any idea which subtlety I'm missing? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html_Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html_Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: permissions issues again
Hi Gary, Have you tried adding the submitter group to the fields concerned with write access? You original email suggests that submitter doesn't have write access. I believe Remedy will only check on the submitter and allow write access if the submitter group is on the field. Brian Bishop Tel: +44(0)7973 746832 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: 30 June 2008 21:01 To: arslist@ARSLIST.ORG Subject: Re: permissions issues again ** So far just one user, but no other users which are set up for read only access have tried updating one of their tickets yet. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, June 30, 2008 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: permissions issues again Ok so the questions all answered yes... Is it all users or just this one user? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, June 30, 2008 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: permissions issues again ** No luck. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, June 30, 2008 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: permissions issues again Just to check ... User is the submitter (field 2) of the record? The field in question has Submitter (with R/W rights) in the permissions? The server is set for Submitter Mode Locked? Fred _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, June 30, 2008 9:57 AM To: arslist@ARSLIST.ORG Subject: permissions issues again I have a user who has a read license and is unable to modify her own ticket. The fields on which she is erroring have Public read, and then an explicit group with modify rights. The user is a member of that explicit group. Also, the Allow any user to submit flag is checked. Yet, my user still receives: You do not have a right license, and Unable to modify field: Status errors. Any idea which subtlety I'm missing? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html_Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html_Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: permissions issues again
So far just one user, but no other users which are set up for read only access have tried updating one of their tickets yet. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, June 30, 2008 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: permissions issues again Ok so the questions all answered yes... Is it all users or just this one user? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, June 30, 2008 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: permissions issues again ** No luck. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, June 30, 2008 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: permissions issues again Just to check ... User is the submitter (field 2) of the record? The field in question has Submitter (with R/W rights) in the permissions? The server is set for Submitter Mode Locked? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, June 30, 2008 9:57 AM To: arslist@ARSLIST.ORG Subject: permissions issues again I have a user who has a read license and is unable to modify her own ticket. The fields on which she is erroring have Public read, and then an explicit group with modify rights. The user is a member of that explicit group. Also, the Allow any user to submit flag is checked. Yet, my user still receives: You do not have a right license, and Unable to modify field: Status errors. Any idea which subtlety I'm missing? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html_Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: permissions issues again
So far just one user. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, June 30, 2008 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: permissions issues again Ok so the questions all answered yes... Is it all users or just this one user? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, June 30, 2008 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: permissions issues again ** No luck. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, June 30, 2008 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: permissions issues again Just to check ... User is the submitter (field 2) of the record? The field in question has Submitter (with R/W rights) in the permissions? The server is set for Submitter Mode Locked? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, June 30, 2008 9:57 AM To: arslist@ARSLIST.ORG Subject: permissions issues again I have a user who has a read license and is unable to modify her own ticket. The fields on which she is erroring have Public read, and then an explicit group with modify rights. The user is a member of that explicit group. Also, the Allow any user to submit flag is checked. Yet, my user still receives: You do not have a right license, and Unable to modify field: Status errors. Any idea which subtlety I'm missing? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html_Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: permissions issues again
Ok so the questions all answered yes... Is it all users or just this one user? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, June 30, 2008 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: permissions issues again ** No luck. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, June 30, 2008 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: permissions issues again Just to check ... User is the submitter (field 2) of the record? The field in question has Submitter (with R/W rights) in the permissions? The server is set for Submitter Mode Locked? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, June 30, 2008 9:57 AM To: arslist@ARSLIST.ORG Subject: permissions issues again I have a user who has a read license and is unable to modify her own ticket. The fields on which she is erroring have Public read, and then an explicit group with modify rights. The user is a member of that explicit group. Also, the Allow any user to submit flag is checked. Yet, my user still receives: You do not have a right license, and Unable to modify field: Status errors. Any idea which subtlety I'm missing? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html_Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: permissions issues again
Gary, Maxim is right, Submitter Mode is the way to go because it allows users with READ AR Licenses to submit unlimited records and update the records in which they are the submitter. If you are on AR System version 6.3 and are using the ITSM 6.0 applications and you are running into errors with modifying tickets through ITSM apps like Help Desk, I have developed some workflow that fixes the errors you see once Submitter Mode is changed to "Locked" with Remedy's OOB ITSM Applications (Change, Help Desk and Task). I can package it up if you wish to save you some headache. Also if you have custom app's make sure to look at your related workflow on the Submitter field and make sure that before you change the submitter mode to "Locked" that there is no rogue workflow that is updating the Submitter $2$ field in any of your Regular forms and that of there are any existing records you want specific individuals to update to change the submitter values of those records to the user names you want to be able to update (if you are giving them READ licenses). -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of BMax Sent: Monday, June 30, 2008 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: permissions issues again Hi, what is the submitter mode for this server(Server information->Licenses tab)? If it's changeable then user with read license will have no chance to modify his ticket. If you'll chage it to "Locked" he will be able to change it. Be careful to change this as it will effect all server. Refer to documentation on ARS. Regards, Maxim Gary Opela wrote: > > I have a user who has a read license and is unable to modify her own > ticket. The fields on which she is erroring have Public read, and then an > explicit group with modify rights. The user is a member of that explicit > group. Also, the Allow any user to submit flag is checked. > > Yet, my user still receives: You do not have a right license, and Unable > to modify field: Status errors. > > Any idea which subtlety I'm missing? > > Thanks, > > Gary Opela, Jr., RSP > Remedy Engineer > Leader Communications, Inc. > http://www.5pointleader.com > http://www.lcibest.com > Best Product, Best People, Best PriceTM > An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > - > > Thanks, > > Gary Opela, Jr., RSP > Remedy Engineer > Leader Communications, Inc. > -- View this message in context: http://www.nabble.com/permissions-issues-again-tp18197510p18201925.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: permissions issues again
Submitter mode is locked. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of BMax Sent: Monday, June 30, 2008 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: permissions issues again Hi, what is the submitter mode for this server(Server information->Licenses tab)? If it's changeable then user with read license will have no chance to modify his ticket. If you'll chage it to "Locked" he will be able to change it. Be careful to change this as it will effect all server. Refer to documentation on ARS. Regards, Maxim Gary Opela wrote: > > I have a user who has a read license and is unable to modify her own > ticket. The fields on which she is erroring have Public read, and then an > explicit group with modify rights. The user is a member of that explicit > group. Also, the Allow any user to submit flag is checked. > > Yet, my user still receives: You do not have a right license, and Unable > to modify field: Status errors. > > Any idea which subtlety I'm missing? > > Thanks, > > Gary Opela, Jr., RSP > Remedy Engineer > Leader Communications, Inc. > http://www.5pointleader.com > http://www.lcibest.com > Best Product, Best People, Best PriceTM > An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > - > > Thanks, > > Gary Opela, Jr., RSP > Remedy Engineer > Leader Communications, Inc. > -- View this message in context: http://www.nabble.com/permissions-issues-again-tp18197510p18201925.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: permissions issues again
Hi, what is the submitter mode for this server(Server information->Licenses tab)? If it's changeable then user with read license will have no chance to modify his ticket. If you'll chage it to "Locked" he will be able to change it. Be careful to change this as it will effect all server. Refer to documentation on ARS. Regards, Maxim Gary Opela wrote: > > I have a user who has a read license and is unable to modify her own > ticket. The fields on which she is erroring have Public read, and then an > explicit group with modify rights. The user is a member of that explicit > group. Also, the Allow any user to submit flag is checked. > > Yet, my user still receives: You do not have a right license, and Unable > to modify field: Status errors. > > Any idea which subtlety I'm missing? > > Thanks, > > Gary Opela, Jr., RSP > Remedy Engineer > Leader Communications, Inc. > http://www.5pointleader.com > http://www.lcibest.com > Best Product, Best People, Best PriceTM > An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > - > > Thanks, > > Gary Opela, Jr., RSP > Remedy Engineer > Leader Communications, Inc. > -- View this message in context: http://www.nabble.com/permissions-issues-again-tp18197510p18201925.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: permissions issues again
No luck. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, June 30, 2008 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: permissions issues again Just to check ... User is the submitter (field 2) of the record? The field in question has Submitter (with R/W rights) in the permissions? The server is set for Submitter Mode Locked? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, June 30, 2008 9:57 AM To: arslist@ARSLIST.ORG Subject: permissions issues again I have a user who has a read license and is unable to modify her own ticket. The fields on which she is erroring have Public read, and then an explicit group with modify rights. The user is a member of that explicit group. Also, the Allow any user to submit flag is checked. Yet, my user still receives: You do not have a right license, and Unable to modify field: Status errors. Any idea which subtlety I'm missing? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: permissions issues again
Just to check ... User is the submitter (field 2) of the record? The field in question has Submitter (with R/W rights) in the permissions? The server is set for Submitter Mode Locked? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, June 30, 2008 9:57 AM To: arslist@ARSLIST.ORG Subject: permissions issues again I have a user who has a read license and is unable to modify her own ticket. The fields on which she is erroring have Public read, and then an explicit group with modify rights. The user is a member of that explicit group. Also, the Allow any user to submit flag is checked. Yet, my user still receives: You do not have a right license, and Unable to modify field: Status errors. Any idea which subtlety I'm missing? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
permissions issues again
I have a user who has a read license and is unable to modify her own ticket. The fields on which she is erroring have Public read, and then an explicit group with modify rights. The user is a member of that explicit group. Also, the Allow any user to submit flag is checked. Yet, my user still receives: You do not have a right license, and Unable to modify field: Status errors. Any idea which subtlety I'm missing? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
