process designer questions
Hi there i'm starting to work with PD associated to ITSM particularly incident module and i'm wondering if somebody can help me with some questions regarding this tool 1. how does the multitenant feature works? i mean the same process can exists for example for global and a particular company? if so how precedence works? i mean if mapping conditions are the same which process execute. 2. when a process is attached to an incident can i still add ad hoc tasks? 3. is there any documentation that states how the PD affects the global performance of the applications? i mean how can affect application performance be affected based in the fact that we can have complex process attached to an incident and there will be many process "executing" at same time? thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: process designer questions
Answers inline. 1. how does the multitenant feature works? i mean the same process can exists for example for global and a particular company? if so how precedence works? i mean if mapping conditions are the same which process execute. The mapping is explicitly selected in the mapping form, so if you select Global Company – it will pick Global company process and if you selected your specific company, your specific company process will be selected for trigger. If you have selected both the companies, there is a sort order field based on which the choice is made. 2. when a process is attached to an incident can i still add ad hoc tasks? Not today, but an enhancement request can be made for this and possibly get addressed soon. 2. is there any documentation that states how the PD affects the global performance of the applications? i mean how can affect application performance be affected based in the fact that we can have complex process attached to an incident and there will be many process "executing" at same time? Where did you hear about that? PD is a combination of few filters and a filter plugin code. Filters would not affect the performance greatly. Filter plugin is configurable for number of threads and use of private queue and the same can be fine-tuned in case you find performance if needed, although I have not heard of explicit performance degradation due to PD. BTW – PD Processes execute in async manner in different threads and hence don’t give direct impact on parent requests. -Raj From: andres tamayo [via ARS (Action Request System)] [mailto:ml-node+s1n118759...@n7.nabble.com] Sent: Thursday, September 04, 2014 01:16 To: Hiremath, Raj Subject: process designer questions ** Hi there i'm starting to work with PD associated to ITSM particularly incident module and i'm wondering if somebody can help me with some questions regarding this tool 1. how does the multitenant feature works? i mean the same process can exists for example for global and a particular company? if so how precedence works? i mean if mapping conditions are the same which process execute. The mapping is explicitly selected in the mapping form, so if you select Global Company – it will pick Global company process and if you selected your specific company, your specific company process will be selected for trigger. If you have selected both the companies, there is a sort order field based on which the choice is made. 2. when a process is attached to an incident can i still add ad hoc tasks? Not today, but an enhancement request can be made for this and possibly get addressed soon. 2. is there any documentation that states how the PD affects the global performance of the applications? i mean how can affect application performance be affected based in the fact that we can have complex process attached to an incident and there will be many process "executing" at same time? Where did you hear about that? PD is a combination of few filters and a filter plugin code. Filters would not affect the performance greatly. Filter plugin is configurable for number of threads and use of private queue and the same can be fine-tuned in case you find performance if needed, although I have not heard of explicit performance degradation due to PD. BTW – PD Processes execute in async manner in different threads and hence don’t give direct impact on parent requests. thanks _ARSlist: "Where the Answers Are" and have been for 20 years_ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1.n7.nabble.com/process-designer-questions-tp118759.html To start a new topic under ARS (Action Request System), email ml-node+s1n2...@n7.nabble.com<mailto:ml-node+s1n2...@n7.nabble.com> To unsubscribe from ARS (Action Request System), click here<http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_code&node=2&code=UmFqYXNoZWtoYXJfSGlyZW1hdGhAYm1jLmNvbXwyfC0xNDIxMzkxMzE0>. NAML<http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewer&id=instant_html%21nabble%3Aemail.naml&base=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespace&breadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml> - -rAJ -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/process-designer-questions-tp118759p118762.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: process designer questions
raj thanks for your quick answers! really helpful! 2014-09-03 20:05 GMT-05:00 Raj : > ** > > Answers inline. > > > > 1. how does the multitenant feature works? i mean the same process > can exists for example for global and a particular company? if so how > precedence works? i mean if mapping conditions are the same which process > execute. > > The mapping is explicitly selected in the mapping form, so if you select > Global Company – it will pick Global company process and if you selected > your specific company, your specific company process will be selected for > trigger. If you have selected both the companies, there is a sort order > field based on which the choice is made. > > > > > > 2. when a process is attached to an incident can i still add ad hoc tasks? > > Not today, but an enhancement request can be made for this and possibly > get addressed soon. > > > > 2. is there any documentation that states how the PD affects the > global performance of the applications? i mean how can affect application > performance be affected based in the fact that we can have complex process > attached to an incident and there will be many process "executing" at same > time? > > Where did you hear about that? PD is a combination of few filters and a > filter plugin code. Filters would not affect the performance greatly. > Filter plugin is configurable for number of threads and use of private > queue and the same can be fine-tuned in case you find performance if > needed, although I have not heard of explicit performance degradation due > to PD. BTW – PD Processes execute in async manner in different threads and > hence don’t give direct impact on parent requests. > > > > -Raj > > > > *From:* andres tamayo [via ARS (Action Request System)] > [mailto:ml-node+[hidden > email] <http://user/SendEmail.jtp?type=node&node=118762&i=0>] > *Sent:* Thursday, September 04, 2014 01:16 > *To:* Hiremath, Raj > *Subject:* process designer questions > > > > ** > > Hi there > > > > i'm starting to work with PD associated to ITSM particularly incident > module and i'm wondering if somebody can help me with some questions > regarding this tool > > > > 1. how does the multitenant feature works? i mean the same process > can exists for example for global and a particular company? if so how > precedence works? i mean if mapping conditions are the same which process > execute. > > The mapping is explicitly selected in the mapping form, so if you select > Global Company – it will pick Global company process and if you selected > your specific company, your specific company process will be selected for > trigger. If you have selected both the companies, there is a sort order > field based on which the choice is made. > > > > > > 2. when a process is attached to an incident can i still add ad hoc tasks? > > Not today, but an enhancement request can be made for this and possibly > get addressed soon. > > > > 2. is there any documentation that states how the PD affects the > global performance of the applications? i mean how can affect application > performance be affected based in the fact that we can have complex process > attached to an incident and there will be many process "executing" at same > time? > > Where did you hear about that? PD is a combination of few filters and a > filter plugin code. Filters would not affect the performance greatly. > Filter plugin is configurable for number of threads and use of private > queue and the same can be fine-tuned in case you find performance if > needed, although I have not heard of explicit performance degradation due > to PD. BTW – PD Processes execute in async manner in different threads and > hence don’t give direct impact on parent requests. > > > > > > thanks > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- > > *If you reply to this email, your message will be added to the discussion > below:* > > > http://ars-action-request-system.1.n7.nabble.com/process-designer-questions-tp118759.html > > To start a new topic under ARS (Action Request System), email [hidden > email] <http://user/SendEmail.jtp?type=node&node=118762&i=1> > To unsubscribe from ARS (Action Request System), click here. > NAML > <http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewer&id=instant_html%21nabble%3Aemail.naml&base=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespace&breadcrumbs=notify_subscri
