Re: searching and getting ARERR 302 in Mid-tier
Turns out this is a defect in that version of the mid-tier and I received a hot fix from the vendor yesterday. I put it in last night, so hopefully we'll be free and clear this morning. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rodriguez, Rafael J x23718 Sent: Wednesday, September 15, 2010 6:07 PM To: arslist@ARSLIST.ORG Subject: Re: searching and getting ARERR 302 in Mid-tier ** Do you have Pre-Load enabled for this server in mid-tier config? Rafael From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Wednesday, September 15, 2010 4:24 PM To: arslist@ARSLIST.ORG Subject: searching and getting ARERR 302 in Mid-tier ** I just upgraded to Mid-tier 7.5 p4 and now a number of my user are seeing: ARERR (302) Entry does not exist in database When they search for an incident. If they click ok and continue on the search does actually work. It is only occurring on the mid-tier and not for every user. I've analyzed the active link, filter, api and sql logs and don't see anything of note. Ideas? Mid-tier 7.5 p4 ARS 7.1 p 11 Oracle 10g RAC ITSM 7.0.03 p 9 CMDB 2.1 p4 Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: searching and getting ARERR 302 in Mid-tier
Do you have Pre-Load enabled for this server in mid-tier config? Rafael From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Wednesday, September 15, 2010 4:24 PM To: arslist@ARSLIST.ORG Subject: searching and getting ARERR 302 in Mid-tier ** I just upgraded to Mid-tier 7.5 p4 and now a number of my user are seeing: ARERR (302) Entry does not exist in database When they search for an incident. If they click ok and continue on the search does actually work. It is only occurring on the mid-tier and not for every user. I've analyzed the active link, filter, api and sql logs and don't see anything of note. Ideas? Mid-tier 7.5 p4 ARS 7.1 p 11 Oracle 10g RAC ITSM 7.0.03 p 9 CMDB 2.1 p4 Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
searching and getting ARERR 302 in Mid-tier
I just upgraded to Mid-tier 7.5 p4 and now a number of my user are seeing: ARERR (302) Entry does not exist in database When they search for an incident. If they click ok and continue on the search does actually work. It is only occurring on the mid-tier and not for every user. I've analyzed the active link, filter, api and sql logs and don't see anything of note. Ideas? Mid-tier 7.5 p4 ARS 7.1 p 11 Oracle 10g RAC ITSM 7.0.03 p 9 CMDB 2.1 p4 Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
