Re: [asterisk-dev] AGI:async

2016-11-25 Thread Richard Mudgett 
On Fri, Nov 25, 2016 at 10:14 AM, Salvatore Franco 
wrote:

> Hi,
> It means that the call still waiting something but never enter in Queue
> (as if async is not really async).
> So I think the dialplan never calls the next step.
>

You seem to misunderstand what AGI actually is.  AGI _is_ dialplan.  What
you can do in dialplan
is what you can do in AGI.  The call will stay in your AGI until you tell
it continue in normal dialplan
or the call hangs up.  AGI simply allows you to write your dialplan in a
scripting language more
familiar to you.  Depending upon your scripting language, AGI also allows
you better access to
things outside of Asterisk such as querying databases.  Async AGI is a very
specialized flavor of
the three AGI modes available as it merges AGI into AMI.  However it is
still AGI.

Your earlier emails in this chain indicate that app_queue does not do what
you seem to want from
an automatic call distribution system.  In that case you can modify
app_queue, write your own
app_queue in C, or you can use ARI.  ARI is available in the currently
supported Asterisk v13 and
later versions.  ARI gives you access to the building blocks normally
available to dialplan applications
so you can write your own applications such as queue and voicemail.

Richard

[1] https://wiki.asterisk.org/wiki/display/AST/Interfaces
[2] https://wiki.asterisk.org/wiki/pages/viewpage.action?pageId=29395573
(ARI interface page)
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Re: [asterisk-dev] AGI:async

2016-11-25 Thread Salvatore Franco 
Hi,
It means that the call still waiting something but never enter in Queue (as if 
async is not really async).
So I think the dialplan never calls the next step.

Thanks

Regards

Salvatore Franco


Da: asterisk-dev-boun...@lists.digium.com
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Data: Sat, 26 Nov 2016 00:05:32 +0800
Oggetto: Re: [asterisk-dev] AGI:async


This might be a question more suited at asterisk-users.

I believe the 2nd example is what should work but I don't know what you exactly 
mean by "nothing happens".
On Tue, Nov 22, 2016 at 6:03 PM, Salvatore Franco <s.fra...@fast-auto.it> wrote:
Hi, 
I'm trying to answer a call that is in Queue through AMI, launching AGI command 
ANSWER.
I read about putting AGI(agi:async) in extensions.conf dialplan but if i set in 
this order:

exten=> 1000,1,Queue(queuename)
same=>        ,n,AGI(agi:async)

and try to answer using AMI the response is : failed to add agi command to 
channel XXX queue.

Else if i set the dial plan in this order:
 
 
exten=>1000,1,AGI(agi:async)
same=>       ,n,Queue(queuename)

 the phone doesn't ring and the command execute successful, but nothing 
happens. Isn't agi:async "really" async but stops execution of the dialplan?

Any suggestions?

 
Thanks

Best Regards 

Salvatore
Franco



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Re: [asterisk-dev] AGI:async

2016-11-25 Thread JP Loh 
This might be a question more suited at asterisk-users.

I believe the 2nd example is what should work but I don't know what you
exactly mean by "nothing happens".

On Tue, Nov 22, 2016 at 6:03 PM, Salvatore Franco 
wrote:

> Hi,
> I'm trying to answer a call that is in Queue through AMI, launching AGI
> command ANSWER.
> I read about putting AGI(agi:async) in extensions.conf dialplan but if i
> set in this order:
>
> exten=> 1000,1,Queue(queuename)
> same=>,n,AGI(agi:async)
>
> and try to answer using AMI the response is : failed to add agi command to
> channel XXX queue.
>
> Else if i set the dial plan in this order:
>
>
> exten=>1000,1,AGI(agi:async)
> same=>   ,n,Queue(queuename)
>
>  the phone doesn't ring and the command execute successful, but nothing
> happens. Isn't agi:async "really" async but stops execution of the dialplan?
>
> Any suggestions?
>
>
> Thanks
>
> Best Regards
>
> *Salvatore Franco*
>
>
>
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Re: [asterisk-dev] AGI:async

2016-11-23 Thread Daniel McFarlane 

Hi Salvatore,

Be careful with SIP softphones.  I've seen them do weird stuff with AMI 
commands (i.e.: Commands received are messed up/cut-out in parts), 
especially when it comes to DTMFs.  I've found SFLphone (not Ring) to 
work the best, but even it had issues.  In the end I opted for Digium 
cards (analog and PRI work best) and hardware SIP devices.


Sorry, I don't really have any experience using queues and even less 
with ARI (like I said, I went pure AMI from a C-application and I've 
never tried controlling/handling a call via a web interface).  I learnt 
a few queue dialplan concepts years ago, but don't recall the details.  
In all of this you didn't mention how you were trying to answer the 
calls.  Have you used the AddQueueMember application (with no members 
defined in queues.conf, as specified within the "Return codes" section 
of http://www.voip-info.org/wiki/view/Asterisk+cmd+Queue) to add someone 
with whom to receive/answer calls?  If not, that might be something to 
read up on..


To answer your question, I imagine either you need to use Asterisk 
queue's or write your own queue.  I mean, there has to be some way of 
tracking all the calls and allowing you to select one to deal with at a 
time.


Here's a tutorial on queues which I came across.  Maybe you could try 
following along with it and see if it helps you progress with queues:


http://www.orderlyq.com/asterisk-queues-tutorial/

Hope this helps,

Daniel




On 11/23/2016 03:24 AM, Salvatore Franco wrote:

Hi Daniel,
the Queue works well if I use a SIP Client (Zoiper) but if I try to 
answer using AMI i receive that error :(


ARI command ANSWER only works if I use it on a single channel, the 
queue is a strange application that cannot be in Stasis directly.

Is writing my own queue the only way to handle calls via http in queue?

Thanks

Regards

*Salvatore Franco*





Da: asterisk-dev-boun...@lists.digium.com
A: "Asterisk Developers Mailing List" asterisk-dev@lists.digium.com
Cc:
Data: Tue, 22 Nov 2016 12:33:38 -0500
Oggetto: Re: [asterisk-dev] AGI:async

Hi,

Unfortunately, I wish I had a simple queue to share but my 
implementation is quite complex due to how I control the call on a 
per-operation basis.  If you choose this route then perhaps you can 
use store your channel/queue name(s) within simple storage elements 
such as a stack, array, or even a hashtable (although the last may not 
be ideal for retrieving calls in order) and then use AMI to control 
the calls from there.  Sorry I can't be more helpful in providing you 
an example.


I imagine Asterisk queue's work though, so perhaps it might be worth 
your while to pursue that approach a bit more (unfortunately I've 
never tried them, so I can't tell you how it's done!).  That being 
said, perhaps getting Asterisk Queue's going will require a more 
step-by-step approach to figure out why it's not working for you.  
Here are my suggestions:


Have you tried the exact dialplans in the examples within 
http://www.voip-info.org/wiki/view/Asterisk+cmd+Queue ?  i.e.: Have 
you been able to get Asterisk queue's working without AMI?  If not, 
that might be where to start and then add AMI in afterward..


Another suggestion I have is to use the QueueAdd AMI command, rather 
then calling Queue within your dialplan.  If you have success on doing 
something like an Answer/Playback via AMI, then you will probably have 
no issues with the QueueAdd AMI command.  Please try that and maybe 
you'll have more luck. Here's the API reference: 
http://www.voip-info.org/wiki/view/Asterisk+Manager+API+Action+QueueAdd


Hope this helps & good luck,

Daniel


On 11/22/2016 10:35 AM, Salvatore Franco wrote:


Hi,
Thanks for your suggestions.
The comma was an error in my email, not in my dialplan.
Even if i use Answer command before Queue i received the same error 
back, so i think the best way is to have my own queue.
Have you got any example of how to implement a simple queue that use 
the "fewestcalls" strategy?


Best Regards

Salvatore




Da: asterisk-dev-boun...@lists.digium.com
A: "Asterisk Developers Mailing List" asterisk-dev@lists.digium.com
Cc:
Data: Tue, 22 Nov 2016 10:04:58 -0500
Oggetto: Re: [asterisk-dev] AGI:async

Hi Salvatore,

I don't have any experience with the "Queue" command, as I basically 
pass the call directly to agi:async and control the call every step 
of the way from my C program (where I've implemented my own 
queue/call tracking).


However, here are my suggestions:

1) Upon taking a quick look at 
http://www.voip-info.org/wiki/view/Asterisk+cmd+Queue, I think your 
"failed to add agi command to channel.." error may be since the call 
is not answered yet.  You'll notice on that web page that the dial 
plan calls "Answer" before Queue in exa

Re: [asterisk-dev] AGI:async

2016-11-23 Thread Salvatore Franco 
Hi Daniel,
the Queue works well if I use a SIP Client (Zoiper) but if I try to answer 
using AMI i receive that error :(

ARI command ANSWER only works if I use it on a single channel, the queue is a 
strange application that cannot be in Stasis directly.
Is writing my own queue the only way to handle calls via http in queue?

Thanks

Regards
Salvatore
Franco





Da: asterisk-dev-boun...@lists.digium.com
A: "Asterisk Developers Mailing List" asterisk-dev@lists.digium.com
Cc: 
Data: Tue, 22 Nov 2016 12:33:38 -0500
Oggetto: Re: [asterisk-dev] AGI:async



  

  
  
Hi,

  

  Unfortunately, I wish I had a simple queue to share but my
  implementation is quite complex due to how I control the call on a
  per-operation basis.  If you choose this route then perhaps you
  can use store your channel/queue name(s) within simple storage
  elements such as a stack, array, or even a hashtable (although the
  last may not be ideal for retrieving calls in order) and then use
  AMI to control the calls from there.  Sorry I can't be more
  helpful in providing you an example.

  

  I imagine Asterisk queue's work though, so perhaps it might be
  worth your while to pursue that approach a bit more (unfortunately
  I've never tried them, so I can't tell you how it's done!).  That
  being said, perhaps getting Asterisk Queue's going will require a
  more step-by-step approach to figure out why it's not working for
  you.  Here are my suggestions:

  

  Have you tried the exact dialplans in the examples within 
http://www.voip-info.org/wiki/view/Asterisk+cmd+Queue
  ?  i.e.: Have you been able to get Asterisk queue's working
  without AMI?  If not, that might be where to start and then add
  AMI in afterward..

  

  Another suggestion I have is to use the QueueAdd AMI command,
  rather then calling Queue within your dialplan.  If you have
  success on doing something like an Answer/Playback via AMI, then
  you will probably have no issues with the QueueAdd AMI command. 
  Please try that and maybe you'll have more luck.  Here's the API
  reference:
  http://www.voip-info.org/wiki/view/Asterisk+Manager+API+Action+QueueAdd

  

  Hope this helps & good luck,

  

  Daniel

  

  

  On 11/22/2016 10:35 AM, Salvatore Franco wrote:



  
  

Hi,

Thanks for your suggestions. 

The comma was an error in my email, not in my dialplan.

Even if i use Answer command before Queue i received the same
error back, so i think the best way is to have my own queue.

Have you got any example of how to implement a simple queue that
use the "fewestcalls" strategy?



Best Regards



Salvatore 

 




  


Da:
asterisk-dev-boun...@lists.digium.com
A: "Asterisk Developers Mailing List"
asterisk-dev@lists.digium.com
Cc: 
Data: Tue, 22 Nov 2016 10:04:58 -0500
    Oggetto: Re: [asterisk-dev] AGI:async


Hi Salvatore,

  

  I don't have any experience with the "Queue" command, as I
  basically pass the call directly to agi:async and control the
  call every step of the way from my C program (where I've
  implemented my own queue/call tracking).

  

  However, here are my suggestions:

  

  1) Upon taking a quick look at 
http://www.voip-info.org/wiki/view/Asterisk+cmd+Queue,
  I think your "failed to add agi command to channel.." error
  may be since the call is not answered yet.  You'll notice on
  that web page that the dial plan calls "Answer" before Queue
  in example 1, and Playback (which itself internally answers
  the call to be able to then play the announcement) before
  Queue in example 3 (I'm skipping example 2, as it's a link to
  a German site and not directly on the page).  Please try one
  of those commands, before calling your Queue command, and I
  think you'll get better results.

  

  2) You are correct that AGI(agi:async) stops execution of the
  dialplan.  In your attempt to execute AGI(agi:async) before
  Queue, that's exactly what happened.  The call entered
  agi:async mode and from that point on you are supposed to
  issue commands to control the call from your AGI program.

  

  That's probably the reason you don't hear ringing on the
  phone, as (in your AGI call on priority 1 example) your
  inbound call never reached the "Queue" dialplan priority.

  

  3) This is a minor detail, but I'm not sure your syntax is
  correct.  Try r

Re: [asterisk-dev] AGI:async

2016-11-22 Thread Daniel McFarlane 

Hi,

Unfortunately, I wish I had a simple queue to share but my 
implementation is quite complex due to how I control the call on a 
per-operation basis.  If you choose this route then perhaps you can use 
store your channel/queue name(s) within simple storage elements such as 
a stack, array, or even a hashtable (although the last may not be ideal 
for retrieving calls in order) and then use AMI to control the calls 
from there.  Sorry I can't be more helpful in providing you an example.


I imagine Asterisk queue's work though, so perhaps it might be worth 
your while to pursue that approach a bit more (unfortunately I've never 
tried them, so I can't tell you how it's done!).  That being said, 
perhaps getting Asterisk Queue's going will require a more step-by-step 
approach to figure out why it's not working for you.  Here are my 
suggestions:


Have you tried the exact dialplans in the examples within 
http://www.voip-info.org/wiki/view/Asterisk+cmd+Queue ?  i.e.: Have you 
been able to get Asterisk queue's working without AMI?  If not, that 
might be where to start and then add AMI in afterward..


Another suggestion I have is to use the QueueAdd AMI command, rather 
then calling Queue within your dialplan.  If you have success on doing 
something like an Answer/Playback via AMI, then you will probably have 
no issues with the QueueAdd AMI command. Please try that and maybe 
you'll have more luck.  Here's the API reference: 
http://www.voip-info.org/wiki/view/Asterisk+Manager+API+Action+QueueAdd


Hope this helps & good luck,

Daniel


On 11/22/2016 10:35 AM, Salvatore Franco wrote:


Hi,
Thanks for your suggestions.
The comma was an error in my email, not in my dialplan.
Even if i use Answer command before Queue i received the same error 
back, so i think the best way is to have my own queue.
Have you got any example of how to implement a simple queue that use 
the "fewestcalls" strategy?


Best Regards

Salvatore




Da: asterisk-dev-boun...@lists.digium.com
A: "Asterisk Developers Mailing List" asterisk-dev@lists.digium.com
Cc:
Data: Tue, 22 Nov 2016 10:04:58 -0500
Oggetto: Re: [asterisk-dev] AGI:async

Hi Salvatore,

I don't have any experience with the "Queue" command, as I basically 
pass the call directly to agi:async and control the call every step of 
the way from my C program (where I've implemented my own queue/call 
tracking).


However, here are my suggestions:

1) Upon taking a quick look at 
http://www.voip-info.org/wiki/view/Asterisk+cmd+Queue, I think your 
"failed to add agi command to channel.." error may be since the call 
is not answered yet.  You'll notice on that web page that the dial 
plan calls "Answer" before Queue in example 1, and Playback (which 
itself internally answers the call to be able to then play the 
announcement) before Queue in example 3 (I'm skipping example 2, as 
it's a link to a German site and not directly on the page).  Please 
try one of those commands, before calling your Queue command, and I 
think you'll get better results.


2) You are correct that AGI(agi:async) stops execution of the 
dialplan.  In your attempt to execute AGI(agi:async) before Queue, 
that's exactly what happened.  The call entered agi:async mode and 
from that point on you are supposed to issue commands to control the 
call from your AGI program.


That's probably the reason you don't hear ringing on the phone, as (in 
your AGI call on priority 1 example) your inbound call never reached 
the "Queue" dialplan priority.


3) This is a minor detail, but I'm not sure your syntax is correct.  
Try removing the comma before the "n", so that you have the following 
in your dial plan: "same => n,AGI(agi:async)"


Hope this helps,

Daniel



On 11/22/2016 05:03 AM, Salvatore Franco wrote:

Hi,
I'm trying to answer a call that is in Queue through AMI, launching 
AGI command ANSWER.
I read about putting AGI(agi:async) in extensions.conf dialplan but 
if i set in this order:


exten=> 1000,1,Queue(queuename)
same=>,n,AGI(agi:async)

and try to answer using AMI the response is : failed to add agi 
command to channel XXX queue.


Else if i set the dial plan in this order:


exten=>1000,1,AGI(agi:async)
same=>   ,n,Queue(queuename)

 the phone doesn't ring and the command execute successful, but 
nothing happens. Isn't agi:async "really" async but stops execution 
of the dialplan?


Any suggestions?


Thanks

Best Regards

*Salvatore Franco*










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Szeto Technologies Inc.
885 Ellingham Ave
Pointe Claire, Québec
Canada, H9R 5E8
tel: (514) 630-7878
fax: (514) 630-6394
http://www.szeto.ca

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Re: [asterisk-dev] AGI:async

2016-11-22 Thread Salvatore Franco 

Hi,
Thanks for your suggestions. 
The comma was an error in my email, not in my dialplan.
Even if i use Answer command before Queue i received the same error back, so i 
think the best way is to have my own queue.
Have you got any example of how to implement a simple queue that use the 
"fewestcalls" strategy?

Best Regards

Salvatore 
 



Da: asterisk-dev-boun...@lists.digium.com
A: "Asterisk Developers Mailing List" asterisk-dev@lists.digium.com
Cc: 
Data: Tue, 22 Nov 2016 10:04:58 -0500
Oggetto: Re: [asterisk-dev] AGI:async



  

  
  
Hi Salvatore,

  

  I don't have any experience with the "Queue" command, as I
  basically pass the call directly to agi:async and control the call
  every step of the way from my C program (where I've implemented my
  own queue/call tracking).

  

  However, here are my suggestions:

  

  1) Upon taking a quick look at
  http://www.voip-info.org/wiki/view/Asterisk+cmd+Queue, I think
  your "failed to add agi command to channel.." error may be since
  the call is not answered yet.  You'll notice on that web page that
  the dial plan calls "Answer" before Queue in example 1, and
  Playback (which itself internally answers the call to be able to
  then play the announcement) before Queue in example 3 (I'm
  skipping example 2, as it's a link to a German site and not
  directly on the page).  Please try one of those commands, before
  calling your Queue command, and I think you'll get better results.

  

  2) You are correct that AGI(agi:async) stops execution of the
  dialplan.  In your attempt to execute AGI(agi:async) before Queue,
  that's exactly what happened.  The call entered agi:async mode and
  from that point on you are supposed to issue commands to control
  the call from your AGI program.

  

  That's probably the reason you don't hear ringing on the phone, as
  (in your AGI call on priority 1 example) your inbound call never
  reached the "Queue" dialplan priority.

  

  3) This is a minor detail, but I'm not sure your syntax is
  correct.  Try removing the comma before the "n", so that you have
  the following in your dial plan: "same => n,AGI(agi:async)"

  

  Hope this helps,

  

  Daniel

  

  

  

  On 11/22/2016 05:03 AM, Salvatore Franco wrote:



  
  Hi, 

I'm trying to answer a call that is in Queue through AMI,
launching AGI command ANSWER.

I read about putting AGI(agi:async) in extensions.conf dialplan
but if i set in this order:



exten=> 1000,1,Queue(queuename)

same=>        ,n,AGI(agi:async)



and try to answer using AMI the response is : failed to add agi
command to channel XXX queue.



Else if i set the dial plan in this order:

 

 

exten=>1000,1,AGI(agi:async)

same=>       ,n,Queue(queuename)



 the phone doesn't ring and the command execute successful, but
nothing happens. Isn't agi:async "really" async but stops
execution of the dialplan?



Any suggestions?



 

Thanks



Best Regards 



Salvatore
  Franco



  
  

  
  


  

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Re: [asterisk-dev] AGI:async

2016-11-22 Thread Daniel McFarlane 

Hi Salvatore,

I don't have any experience with the "Queue" command, as I basically 
pass the call directly to agi:async and control the call every step of 
the way from my C program (where I've implemented my own queue/call 
tracking).


However, here are my suggestions:

1) Upon taking a quick look at 
http://www.voip-info.org/wiki/view/Asterisk+cmd+Queue, I think your 
"failed to add agi command to channel.." error may be since the call is 
not answered yet.  You'll notice on that web page that the dial plan 
calls "Answer" before Queue in example 1, and Playback (which itself 
internally answers the call to be able to then play the announcement) 
before Queue in example 3 (I'm skipping example 2, as it's a link to a 
German site and not directly on the page).  Please try one of those 
commands, before calling your Queue command, and I think you'll get 
better results.


2) You are correct that AGI(agi:async) stops execution of the dialplan.  
In your attempt to execute AGI(agi:async) before Queue, that's exactly 
what happened.  The call entered agi:async mode and from that point on 
you are supposed to issue commands to control the call from your AGI 
program.


That's probably the reason you don't hear ringing on the phone, as (in 
your AGI call on priority 1 example) your inbound call never reached the 
"Queue" dialplan priority.


3) This is a minor detail, but I'm not sure your syntax is correct.  Try 
removing the comma before the "n", so that you have the following in 
your dial plan: "same => n,AGI(agi:async)"


Hope this helps,

Daniel



On 11/22/2016 05:03 AM, Salvatore Franco wrote:

Hi,
I'm trying to answer a call that is in Queue through AMI, launching 
AGI command ANSWER.
I read about putting AGI(agi:async) in extensions.conf dialplan but if 
i set in this order:


exten=> 1000,1,Queue(queuename)
same=>,n,AGI(agi:async)

and try to answer using AMI the response is : failed to add agi 
command to channel XXX queue.


Else if i set the dial plan in this order:


exten=>1000,1,AGI(agi:async)
same=>   ,n,Queue(queuename)

 the phone doesn't ring and the command execute successful, but 
nothing happens. Isn't agi:async "really" async but stops execution of 
the dialplan?


Any suggestions?


Thanks

Best Regards

*Salvatore Franco*




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[asterisk-dev] AGI:async

2016-11-22 Thread Salvatore Franco 
Hi, 
I'm trying to answer a call that is in Queue through AMI, launching AGI command 
ANSWER.
I read about putting AGI(agi:async) in extensions.conf dialplan but if i set in 
this order:

exten=> 1000,1,Queue(queuename)
same=>        ,n,AGI(agi:async)

and try to answer using AMI the response is : failed to add agi command to 
channel XXX queue.

Else if i set the dial plan in this order:
 
 
exten=>1000,1,AGI(agi:async)
same=>       ,n,Queue(queuename)

 the phone doesn't ring and the command execute successful, but nothing 
happens. Isn't agi:async "really" async but stops execution of the dialplan?

Any suggestions?

 
Thanks

Best Regards 

Salvatore
Franco


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