And, how would [S] know that [H] has disconnected? (Is there an Asterisk
event that indicates one party has disconnected from a multi-party call)
From: asterisk-users [mailto:asterisk-users-boun...@lists.digium.com] On
Behalf Of Jason N
Sent: Sunday, June 30, 2019 10:08 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: [asterisk-users] Second Asterisk server SIP JOIN a call to conduct
a post-call survey
I am designing a solution for a hotel booking call center with the following
(mandatory) design: After the call from the customer with the booking agent
is complete (and the Hotel PBX disconnects from the call), a second PBX
takes over to conduct a survey of how the call went. Both PBX's are
Asterisk based.
So customer phone [C] connects to hotel PBX [H]. Once [H] disconnects, the
survey PBX [S] grabs the call and conducts the survey. [H] must completely
disconnect from the call before [S] can start the survey. [H] cannot
transfer/forward the call to [S].
At a high level the solution seems to be: On [C] connection to [H], [H]
sends call information to [S]. [S] issues a SIP JOIN to [C] and joins the
call. [S] somehow detects that [H] has disconnected and then begins the
survey.
Would the above work conceptually? If so, how do I tell Asterisk [S] to
contact [C] and join the call already in progress? (I can get call info
from [H] to [S]).
Thanks
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