[asterisk-users] mobile phone as queue agent - best practice
hi, my customer wants call center with mobile phone agents only. What is your experience with this setup? Whats your best practice? - custom device state? - sw sip phone + redirect to mobile number in docker ? - ... tnx Marek -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- Check out the new Asterisk community forum at: https://community.asterisk.org/ New to Asterisk? Start here: https://wiki.asterisk.org/wiki/display/AST/Getting+Started asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Change by Deutsche Telekom end of februar. Can someone help me?
Am 16.02.2021 um 19:56 schrieb Michael Maier: Hi Michael, >> Do I use pjsip? > > pjsip show registrations gw*CLI> pjsip show registrations No objects found. So I don't use pjsip... :( Maybe could you send me an abstract of your configuration? >> You mean, I have to create a "fake" Zone tel.t-online.de in my Bind with >> these settings? Looks like dangerous, if they changes something... > > If you do that statically -> yes, you're right. You have to do it > dynamically. I attached a script, which can be used to dynamically build > a rpz each 15 minutes e.g. It directly asks the telekom nameserver for > naptr and srv entries. It looks like this: > > server 192.168.62.13 > zone rpz-tonline > update delete tel.t-online.de.rpz-tonline. > update delete _sips._tcp.tel.t-online.de.rpz-tonline. > update delete _sip._tcp.tel.t-online.de.rpz-tonline. > update add tel.t-online.de.rpz-tonline. 60 NAPTR 10 0 "s" > "SIPS+D2T" "" _sips._tcp.tel.t-online.de. > update add tel.t-online.de.rpz-tonline. 60 NAPTR 30 0 "s" > "SIP+D2T" "" _sip._tcp.tel.t-online.de. > update add _sips._tcp.tel.t-online.de.rpz-tonline. 60 SRV 10 0 > 5061 s-eps-110.edns.t-ipnet.de. > update add _sip._tcp.tel.t-online.de.rpz-tonline. 60 SRV 10 0 > 5060 s-epp-110.edns.t-ipnet.de. > send So if I undestand what you mean, you check the NAPTR and SRV für _sips._tcp.tel.t-online.de and save the record in a "virtual domain" rpz-tonline, is it correct? Then I suppose you use this domain instead of tel.t-online.de in the SIP configuratione as "host", "outboundproxy" and "fromdomain", is it correct? > The script unregisters and registers the telekom trunks, if a change is > detected. This is done as long as there is no call active. This works > for me - but may not wort for others - feel free to change the code. OK, I'll check it... > Independently you have to add your own trunk names to get it working > (telekomPJSIP-a, ...). Could you explain me that? I'm not an expert of Asterisk... :( Thanks a lot! Luca Bertoncello (lucab...@lucabert.de) -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- Check out the new Asterisk community forum at: https://community.asterisk.org/ New to Asterisk? Start here: https://wiki.asterisk.org/wiki/display/AST/Getting+Started asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Change by Deutsche Telekom end of februar. Can someone help me?
Hi Luca, On 15.02.21 at 21:48 Luca Bertoncello wrote: > Am 15.02.2021 um 21:40 schrieb Michael Maier: > > Hi Michael, > >> They're switching to DNS NAPTR / SRV[1]. If you are using Asterisk / >> pjsip and hostnames (tel.t-online.de e.g. for the AllIP service), you > > Mmm... I'm using tel.t-online.de, but I'm not sure I'm using pjsip... > > module show say me: > > res_pjsip.so Basic SIP resource > 46 Running core > > Do I use pjsip? pjsip show registrations > You mean, I have to create a "fake" Zone tel.t-online.de in my Bind with > these settings? Looks like dangerous, if they changes something... If you do that statically -> yes, you're right. You have to do it dynamically. I attached a script, which can be used to dynamically build a rpz each 15 minutes e.g. It directly asks the telekom nameserver for naptr and srv entries. It looks like this: server 192.168.62.13 zone rpz-tonline update delete tel.t-online.de.rpz-tonline. update delete _sips._tcp.tel.t-online.de.rpz-tonline. update delete _sip._tcp.tel.t-online.de.rpz-tonline. update add tel.t-online.de.rpz-tonline. 60 NAPTR 10 0 "s" "SIPS+D2T" "" _sips._tcp.tel.t-online.de. update add tel.t-online.de.rpz-tonline. 60 NAPTR 30 0 "s" "SIP+D2T" "" _sip._tcp.tel.t-online.de. update add _sips._tcp.tel.t-online.de.rpz-tonline. 60 SRV 10 0 5061 s-eps-110.edns.t-ipnet.de. update add _sip._tcp.tel.t-online.de.rpz-tonline. 60 SRV 10 0 5060 s-epp-110.edns.t-ipnet.de. send You have to configure bind to use the rpz for all lookup calls resolving *.tel.t-online.de. I assume that the individual t-ipnet.de entries are "statically" and therefore resolved directly (w/o rpz). But this could be added to the script, too (would be a new rpz). At the moment, I'm using only one DNS server for digging the NAPTR and SRV entries - this could be enhanced to use 2 servers if the first fails. If the first fails, the script currently stops and does nothing. I assume, that the DNS server is stable. The script unregisters and registers the telekom trunks, if a change is detected. This is done as long as there is no call active. This works for me - but may not wort for others - feel free to change the code. Independently you have to add your own trunk names to get it working (telekomPJSIP-a, ...). You can verify if it's working by checking for entries like this in journalctl: Feb 16 19:35:46 myfw named[1516]: client @0x7ff574027bd0 192.168.62.13#25869 (tel.t-online.de): rpz QNAME NODATA rewrite tel.t-online.de via tel.t-online.de.rpz-tonline They are appearing at the moment asterisk starts a lookup. Hope this helps! Thanks Michael check-t-online.pl Description: Perl program -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- Check out the new Asterisk community forum at: https://community.asterisk.org/ New to Asterisk? Start here: https://wiki.asterisk.org/wiki/display/AST/Getting+Started asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Change by Deutsche Telekom end of februar. Can someone help me?
On 16.02.21 at 20:33 Luca Bertoncello wrote:
Am 16.02.2021 um 19:56 schrieb Michael Maier:
Hi Michael,
Do I use pjsip?
pjsip show registrations
gw*CLI> pjsip show registrations
No objects found.
So I don't use pjsip... :(
Yes.
Maybe could you send me an abstract of your configuration?
Take a look here [1]
You mean, I have to create a "fake" Zone tel.t-online.de in my Bind with
these settings? Looks like dangerous, if they changes something...
If you do that statically -> yes, you're right. You have to do it
dynamically. I attached a script, which can be used to dynamically build
a rpz each 15 minutes e.g. It directly asks the telekom nameserver for
naptr and srv entries. It looks like this:
server 192.168.62.13
zone rpz-tonline
update delete tel.t-online.de.rpz-tonline.
update delete _sips._tcp.tel.t-online.de.rpz-tonline.
update delete _sip._tcp.tel.t-online.de.rpz-tonline.
update add tel.t-online.de.rpz-tonline. 60 NAPTR 10 0 "s"
"SIPS+D2T" "" _sips._tcp.tel.t-online.de.
update add tel.t-online.de.rpz-tonline. 60 NAPTR 30 0 "s"
"SIP+D2T" "" _sip._tcp.tel.t-online.de.
update add _sips._tcp.tel.t-online.de.rpz-tonline. 60 SRV 10 0
5061 s-eps-110.edns.t-ipnet.de.
update add _sip._tcp.tel.t-online.de.rpz-tonline. 60 SRV 10 0
5060 s-epp-110.edns.t-ipnet.de.
send
So if I undestand what you mean, you check the NAPTR and SRV für
_sips._tcp.tel.t-online.de and save the record in a "virtual domain"
rpz-tonline, is it correct?
Then I suppose you use this domain instead of tel.t-online.de in the SIP
configuratione as "host", "outboundproxy" and "fromdomain", is it correct?
No - you have to use the correct domain name in asterisk. Only bind knows about
the fake domain. You have to configure bind correctly.
You have to create the fake domain in the bind config like this:
options {
...
response-policy {
zone "rpz-tonline";
};
};
...
zone "rpz-tonline" {
type master;
file "/var/named/rpz-tonline-override";
allow-query { any; };
allow-transfer { any; };
allow-update { any; };
};
All other things: take a look at the script! It's not that complicated.
The script unregisters and registers the telekom trunks, if a change is
detected. This is done as long as there is no call active. This works
for me - but may not wort for others - feel free to change the code.
OK, I'll check it...
Independently you have to add your own trunk names to get it working
(telekomPJSIP-a, ...).
Could you explain me that? I'm not an expert of Asterisk... :(
Well, if you want to use it, you really should engage yourself a bit more to get
it solved. It's not that easy. Or you may forget about the DNS fake and live with
the problem, that asterisk could partly switch sometimes to another server -
breaking the telephony. I don't think it would happen that often, because Telekom
usually is extremely stable. Try at first to get a running pjsip configuration.
The DNS theme could be done later on.
Regards
Michael
[1]
https://www.ip-phone-forum.de/threads/hilfe-f%C3%BCr-grundeinstellung-asterisk-telekom-ben%C3%B6tigt.307115/post-2374234
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Check out the new Asterisk community forum at: https://community.asterisk.org/
New to Asterisk? Start here:
https://wiki.asterisk.org/wiki/display/AST/Getting+Started
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
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