[asterisk-users] Agents log in afterhours

2008-10-24 Thread Ing . Jorge S Alanís Garza
Hi all,

 

I received a report of a client which stated that two of its agents are
“logging in” to the queues when they actually aren’t there working. They
appeared to be logged on all night. They thought they weren’t logging off
correctly, but they checked one of them and he was following the procedure.
Any ideas of what can be happening?  Is there a way to prevent logins to
queues afterhours?

 

Thanks,

 

Jorge Santiago Alanís Garza 
Innovación y Desarrollo 
 mailto:[EMAIL PROTECTED]
[EMAIL PROTECTED]

 

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[asterisk-users] Queue problem

2008-10-15 Thread Ing . Jorge S Alanís Garza
Hi,

 

I have 3 queues and they have the same weight. But one of the queues
receives a lot of calls (much more than the other two) so people on that
queue usually have to wait much more than the others. 

 

Is there a way to make asterisk determine the longest waiting call and give
priority to that call, having the 3 queues (I know that if I had just one
queue, this would be the natural behavior).

 

Thanks,

 

Jorge Santiago Alanís Garza 
Innovación y Desarrollo 
 mailto:[EMAIL PROTECTED]
[EMAIL PROTECTED]

Tel: (81) .4044 
Cel: (811) 243-6570


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