Re: [asterisk-users] Queue - agent auto-answer

2011-01-27 Thread Jordan Kirby
We do something similar to this by logging a Local channel (eg: 
Local/1234@AgentContext) into the queue that passes each call through a few 
lines of dialplan code before going to the SIP extension.

Jordan

From: asterisk-users-boun...@lists.digium.com 
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Mike
Sent: 27 January 2011 16:46
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: [asterisk-users] Queue - agent auto-answer

Hi,

Is there any way to have queue member interface answer automatically?  
Basically when agentA is called, his phone picks up with no intervention from 
his part? (assuming of course he's available and not on the phone, and not 
paused).

I already manage this with the Page application (using exten => 
s,n,SIPAddHeader(Alert-Info: Ring Answer)) and Polycom phones.  But how do I do 
this for calls that are handled by the Queue application?

Mike



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[asterisk-users] Dynamic agent showing as "Invalid"

2010-04-07 Thread Jordan Kirby
Hi,

I have written some very simple dialplan logic for our call centre agent system 
so that when we log an agent into the queue they login as something like:

Local/4...@roamingagent/n

We have the occasional problem whereby Asterisk sees an agent as Invalid:

Local/4...@roamingagent/n with penalty 10 (dynamic) (Invalid) has taken no 
calls yet

Can anyone shed any light on what asterisk would consider Invalid? If I restart 
asterisk the problem goes away for some time and when it reoccurs it isn't 
always the same agent. All other agents using the methods to login/out are 
working fine. Just logging this agent out and back in again doesn't correct the 
problem.

The RoamingAgent code just looks up the SIP extension for any given agent from 
the asterisk database and sends the call there.

We're using Asterisk 1.6.2.0.

Thanks

Jordan


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Re: [asterisk-users] State of 64 bits applications in Asterisk

2010-03-05 Thread Jordan Kirby
I've used FFA briefly but successfully on Asterisk 1.6.2 x64.

Jordan

-Original Message-
From: asterisk-users-boun...@lists.digium.com 
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Administrator 
TOOTAI
Sent: 05 March 2010 17:00
To: Asterisk-Users
Subject: [asterisk-users] State of 64 bits applications in Asterisk

Hi,

what is the state at this time for 64bits applications and compatibility 
with 1.6.2

Mainly speaking about FFA, SFA, G729.

Thanks for any information

-- 
Daniel

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Re: [asterisk-users] Polycom VVX1500 video working yet?

2010-02-17 Thread Jordan Kirby
We use Asterisk 1.6.2 with the latest Polycom firmwares on the VVXs with no 
problem.
They key is the new "bootblock" polycom released a little while back.

If you download the new BootBlock, BootROM and SIP Firmware from 
http://www.polycom.eu/support/voice/business_media_phones/vvx1500.html it works 
well with 1.6.2.

I've not tried with anything lower than 1.6.2 though.

Jordan

-Original Message-
From: asterisk-users-boun...@lists.digium.com 
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve Davies
Sent: 17 February 2010 17:12
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Polycom VVX1500 video working yet?

On 17 February 2010 16:56, asterisk  wrote:
> Can anyone tell if asterisk and Polycom VVX1500 work with video yet?
> If so what version?   Is there a patch?
>
> Thank you!
>
> Doug
>

According to my experimentation, Polycom VVX1500 phones work with
"all" versions of Asterisk as far back as 1.2.30, and possibly older.
This is with the earliest of the Polycom firmware to support this
device.

The problem (cause not known) is that Polycom VVX1500 phones only talk
to other Polycom VVX1500 phones, making them essentially useless.
Perhaps Polycom have fixed this in newer firmware versions - I've not
seen such a fix in their changelogs.

Regards,
Steve

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RE: [asterisk-users] Asterisk and outlook

2006-12-18 Thread Jordan Kirby
I've never used it but...
http://www.snapanumber.com/ 

Looks ok feature-wise - plus there's a free version to take for a test
drive.


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Richard
Soderblom
Sent: 18 December 2006 14:46
To: asterisk-users@lists.digium.com
Subject: [asterisk-users] Asterisk and outlook

Network Configurations
Block D, Surrey Park, Barham Road, Westville, 3610
Helpdesk: (086) 163-8266
Tel: (031) 266-1563
Fax: (031) 266-4206



Hi list.

Has anyone used any commercial or open source application to integrate
Asterisk into MS Outlook 2003 which can be used to place calls directly
to contacts from Outlook?

And if so how well does it work?

Thanks,
Richard
Best Regards

Richard Soderblom
Network Configurations
Cell: 
E-Mail: [EMAIL PROTECTED]



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RE: [asterisk-users] Dual Wan Router with Failover

2006-11-14 Thread Jordan Kirby
Dean,

A small Linux box will make a very effective router (and firewall if
required) and give load balancing/failover capabilities. I've done it in
the past (many moons ago!)

A link from my bookmarks: http://lartc.org/ - can be a little scary
depending on your knowledge of ip routing and linux but there are plenty
of examples to help!

Jordan


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Dean
Collins
Sent: 14 November 2006 15:08
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [asterisk-users] Dual Wan Router with Failover

Hi Jason,
I was looking for an external solution outside of my asterisk box so
that I can load balance my other website/email traffic as well.

 
Cheers,
 
Dean
 

> -Original Message-
> From: [EMAIL PROTECTED] [mailto:asterisk-users- 
> [EMAIL PROTECTED] On Behalf Of Jason
> Sent: Tuesday, 14 November 2006 11:00 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Dual Wan Router with Failover
> 
> If you don't mind using linux, linux can do some fairly intense load 
> balancing all built in. Check out the Linux Virtual Server project.
As
> for WAN failover,  if you again don't mind using linux, you can script
a
> simple ping to the internet (I would ping at least 3 hosts) and if
that
> fails, fail to your second ISP.  You can also do some crazy fun stuff 
> with linux advance routing and bonding.
> 
> Jason
> The place where you made your stand never mattered, only that you were

> there... and still on your feet
> 
> 
> 
> Dean Collins wrote:
> >
> > Are you looking for load balancing or failover.
> >
> >
> >
> > Also is there a cheaper way of implementing load balancing than $845

> > appliance?
> >
> >
> >
> >
> >
> > Cheers,
> >
> >
> >
> > Dean
> >
> >
> >
> >

> >
> > *From:* [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED] *On Behalf Of
*Todd-
> > Asterisk
> > *Sent:* Tuesday, 14 November 2006 9:26 AM
> > *To:* Asterisk Users Mailing List - Non-Commercial Discussion
> > *Subject:* Re: [asterisk-users] Dual Wan Router with Failover
> >
> >
> >
> > I've been looking for this as well..  I need to support up to 20
VOIP
> > phones over Internet as the Asterisk server is off-site.  We'll have

> > multiple cable modems or DSL routers.
> >
> >
> >
> > I found this device which looks promising - does anyone have any 
> > experience with this?
> >
> >  http://www.peplink.com/productsLoader.php?productName=balance
> >
> >
> >
> >   Todd
> >
> >
> >
> > On Nov 13, 2006, at 8:49 PM, Dovid B wrote:
> >
> >
> >
> > Hi List,
> >
> > Does anyone know of a good dual wan router that can handle SIP well 
> > and can failover between connections if there is a SIP issue on one
of
> > the lines (meaning there still is a connection however there isnt 
> > enough bandwith or sip packets arent going thru etc.) ?
> >
> >
> >
> > Thanks.
> >
> >
> >
> > Dovid
> >
> >
> >
> >

> >
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[asterisk-users] AGI Problems

2006-11-02 Thread Jordan Kirby
Hi,

I've got a setup whereby calls come into the asterisk server (1.2.7.1)
over a IAX2 trunk and into a dialplan that launches a php AGI script:

[live-full]
exten => _X.,1,Set(TIMEOUT(absolute)=0)
exten => _X.,2,NoOp(${EXTEN})
exten => _X.,3,DEADAGI(live-full.php)
exten => _X.,4,Wait,2
exten => _X.,5,Hangup

The script is using phpagi-2 from http://phpagi.sourceforge.net/ and
works flawlessly in all but one aspect which I believe is related to
asterisk rather than the script itself.

As the script is launched using DEADAGI I expect it to carry on after
the channel has been hungup (to save the results of the user input in
this case) which works unless the users are leaving a voice message at
the time. The script uses "record_file" and records ok if the user ends
the call with a keypress (#) but if the user hangs up once they have
finished leaving their message the script exits immediately rather than
carrying on:

Nov  2 11:45:57 VERBOSE[24262] logger.c: AGI Rx << RECORD FILE
/ivr/recordedtemp/1162467957 wav "#" 12 0 BEEP s=5 Nov  2 11:45:57
DEBUG[24262] channel.c: Set channel IAX2/AQL IAX-1 to read format slin
Nov  2 11:45:57 DEBUG[24262] channel.c: Set channel IAX2/AQL IAX-1 to
write format ulaw
Nov  2 11:45:57 VERBOSE[24262] logger.c: -- Playing 'beep' (language
'en')
Nov  2 11:45:58 DEBUG[24262] channel.c: Set channel IAX2/AQL IAX-1 to
write format ulaw Nov  2 11:46:01 DEBUG[3658] chan_iax2.c: Immediately
destroying 1, having received hangup Nov  2 11:46:01 VERBOSE[24262]
logger.c: AGI Tx >> 200 result=0 (hangup) endpos=22560 Nov  2 11:46:01
DEBUG[24262] pbx.c: Spawn extension (live-full,70,3) exited non-zero
on 'IAX2/AQL IAX-1'

Does anyone know why the channel is closing down immediately rather than
waiting for the script to exit?

Thanks

Jordan
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RE: [asterisk-users] Asterisk web interface is not parsing the PHPpages

2006-10-31 Thread Jordan Kirby



Possibly a silly question, but do you have php installed 
and configured in apache?


From: [EMAIL PROTECTED] 
[mailto:[EMAIL PROTECTED] On Behalf Of Alok 
MohapatraSent: 31 October 2006 15:45To: 
asterisk-users@lists.digium.comSubject: [asterisk-users] Asterisk web 
interface is not parsing the PHPpages 


Hi All,
  
I have installed Asterisk 1.2.10 on Fedora 5. I have installed Asterisk 
Management Portal (AMP) for web interface. 
After installing properly when 
opening in the webpage it is not parsing the index.php for the AMP. My Database 
is MySQL.and web server is Apache 2.2.
 
Please let me know is this 
configuration problem or this is the problem with Apache (Apache 2.2) 
.
 

Thanks and 
Regards
Alok 
Mohapatra
 
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[asterisk-users] Sound (or lack of it) problems

2006-09-07 Thread Jordan Kirby
I've just installed Asterisk using TrixBox 1.1 (previously has 1.0
installed and working).
All my sip trunks and iax trunks connect and can receive calls (there
are no phones connected to Asterisk - it's just used for incoming
automated services), but the problem is that the line is silent.
The Asterisk logs go into the dialplan and into the agi script but I get
no sound (I know the scripts are ok).
I can even trigger events in the scripts using the relevant buttons on
my phone.

The problem effects both the sip and iax trunks and I've opened the
firewall right up to eliminate that.

I'm at a loss as to what can be causing it - Asterisk doesn't seem to
error anywhere and I've run "alsaunmute" but still nothing.

Any suggestions would be very welcome! I'm getting fairly desperate at
this point.

Thanks

Jordan
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