RE: [Asterisk-Users] Background() problem (with queue(), etc.)
On Tue, 2005-05-17 at 17:04 +0100, Seb Auriol wrote: In fact, this is what I'm doing at the moment on the production system, but we've had a complaint because it doesn't start at the beginning for each caller. This is pretty important because the file starts with something like Thank you for calling X. We appreciate your patience during this brief period... Thanks for the info on Background though. I think the wiki could do with some clarification on this. Kind regards, Search the wiki for alternate MoH options, I think there is at least one which will support playing the music from the beginning for each caller. Also check bugs.digium.com I suppose... Regards, Adam ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Background() problem (with queue(), etc.)
On Wed, 18 May 2005, Adam Goryachev wrote: On Tue, 2005-05-17 at 17:04 +0100, Seb Auriol wrote: In fact, this is what I'm doing at the moment on the production system, but we've had a complaint because it doesn't start at the beginning for each caller. This is pretty important because the file starts with something like Thank you for calling X. We appreciate your patience during this brief period... Thanks for the info on Background though. I think the wiki could do with some clarification on this. Kind regards, Search the wiki for alternate MoH options, I think there is at least one which will support playing the music from the beginning for each caller. Check out '[moh_files] in musiconhold.conf. Thanks in advance, Steve Edwards [EMAIL PROTECTED] Voice: +1-760-468-3867 PST Newline [EMAIL PROTECTED]Fax: +1-760-731-3000 ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Background() problem (with queue(), etc.)
Title: Background() problem (with queue(), etc.) Hi all, I want to be able to play messages while someone is in a queue. From the documentation the Background() command should work: From wiki: Starts playing a given sound file, but immediately returns, permitting the sound file to play in the background while the next commands (if any) execute. But in my example below, it does not return until it has finished playing the prompt. (Even if one puts a NoOp at priority 9, it doesn't execute until vm-intro has finished playing.) This is no use to me, as I want to queue them immediately, and use Background to play an intro and then sales messages with music in the background (this is already mixed in one sound file). Even if I do some ugly hack by changing all the queue- messages in queues.conf (all except one would be a blank file) and then using these, people don't really get put into the queue until these messages end. Relevant entries from extensions.conf: ... exten = 2401,4,Ringing exten = 2401,5,Wait,2 exten = 2401,6,Answer exten = 2401,7,SetMusicOnHold(default) exten = 2401,8,Background(vm-intro) ; Use this prompt just for testing... exten = 2401,9,Queue(q1) Anybody think of a way of solving this problem? Many thanks, Seb Auriol ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Background() problem (with queue(), etc.)
On Tue, 2005-05-17 at 11:35 +0100, Seb Auriol wrote: Hi all, I want to be able to play messages while someone is in a queue. From the documentation the Background() command should work: From wiki: Starts playing a given sound file, but immediately returns, permitting the sound file to play in the background while the next commands (if any) execute. But in my example below, it does not return until it has finished playing the prompt. (Even if one puts a NoOp at priority 9, it doesn't execute until vm-intro has finished playing.) This is no use to me, as I want to queue them immediately, and use Background to play an intro and then sales messages with music in the background (this is already mixed in one sound file). Even if I do some ugly hack by changing all the queue- messages in queues.conf (all except one would be a blank file) and then using these, people don't really get put into the queue until these messages end. Relevant entries from extensions.conf: ... exten = 2401,4,Ringing exten = 2401,5,Wait,2 exten = 2401,6,Answer exten = 2401,7,SetMusicOnHold(default) exten = 2401,8,Background(vm-intro) ; Use this prompt just for testing... exten = 2401,9,Queue(q1) Anybody think of a way of solving this problem? Yes, the obvious solution convert vm-intro to a mp3 file, and put it in a directory by itself. Then you can setup musiconhold.conf with a class pointing to this dir, fix up your step 7 as appropriate, and you are all done. PS, Background simply listens for DTMF while playing the file, but it won't continue in the dialplan until after the file is finished. The queue function is designed to play the file while at the same time, calling agents to get the call delivered/answered. Regards, Adam -- -- Adam Goryachev Website Managers Ph: +61 2 9345 4395[EMAIL PROTECTED] Fax: +61 2 9345 4396www.websitemanagers.com.au ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Background() problem (with queue(), etc.)
In fact, this is what I'm doing at the moment on the production system, but we've had a complaint because it doesn't start at the beginning for each caller. This is pretty important because the file starts with something like Thank you for calling X. We appreciate your patience during this brief period... Thanks for the info on Background though. I think the wiki could do with some clarification on this. Kind regards, Seb -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Adam Goryachev Sent: 17 May 2005 16:13 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Background() problem (with queue(), etc.) On Tue, 2005-05-17 at 11:35 +0100, Seb Auriol wrote: Hi all, I want to be able to play messages while someone is in a queue. From the documentation the Background() command should work: From wiki: Starts playing a given sound file, but immediately returns, permitting the sound file to play in the background while the next commands (if any) execute. But in my example below, it does not return until it has finished playing the prompt. (Even if one puts a NoOp at priority 9, it doesn't execute until vm-intro has finished playing.) This is no use to me, as I want to queue them immediately, and use Background to play an intro and then sales messages with music in the background (this is already mixed in one sound file). Even if I do some ugly hack by changing all the queue-. messages in queues.conf (all except one would be a blank file) and then using these, people don't really get put into the queue until these messages end. Relevant entries from extensions.conf: ... exten = 2401,4,Ringing exten = 2401,5,Wait,2 exten = 2401,6,Answer exten = 2401,7,SetMusicOnHold(default) exten = 2401,8,Background(vm-intro) ; Use this prompt just for testing... exten = 2401,9,Queue(q1) Anybody think of a way of solving this problem? Yes, the obvious solution convert vm-intro to a mp3 file, and put it in a directory by itself. Then you can setup musiconhold.conf with a class pointing to this dir, fix up your step 7 as appropriate, and you are all done. PS, Background simply listens for DTMF while playing the file, but it won't continue in the dialplan until after the file is finished. The queue function is designed to play the file while at the same time, calling agents to get the call delivered/answered. Regards, Adam -- -- Adam Goryachev Website Managers Ph: +61 2 9345 4395[EMAIL PROTECTED] Fax: +61 2 9345 4396www.websitemanagers.com.au ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Background() problem (with queue(), etc.)
On Tue, 17 May 2005, Seb Auriol wrote: In fact, this is what I'm doing at the moment on the production system, but we've had a complaint because it doesn't start at the beginning for each caller. This is pretty important because the file starts with something like Thank you for calling X. We appreciate your patience during this brief period... There was some talk (possibly with patches) 6-12 months ago about modifying the queue application to allow it to play sound clips. Perhaps inspiration can be drawn from the icd project, where the announcements are listed together with instructions on how the list should be repeated. The list includes position and time announcements as well. Asterisk already has a syntax that is usable - the zonedata tone definitions. An announcements definition could be: announce=!welcome,15,!position,15,!msg2,30,position,30,msg3,30,position,30,msg4,30 This would play the welcome file, wait 15s, announce the position, wait 15s, play the msg2 file, wait 30s, play msg3, wait 30s, position, wait 30s play msg4, wait 30, repeast to the second position announcement. Peter ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] 'background' problem
On Sat, 2004-06-12 at 17:47, Mark Elkins wrote: I have a 'day' and a 'night' mode. In the day mode, I play a 'background' message which is interruptable by the pushing of a DTMF key - ie - all is normal. Let me try again... If I mix background announcements with SayUnixTime - then my IVR menu system breaks - DTMF tones are not recognised. Is this a Bug? What is the work around? My example was... exten = s,7,Playback(posix-welcome-afterhours) ; Welcome to Posix; Systems After hours support, Our business hours are Monday ; to Friday, 8am to 5pm. The time is now exten = s,8,SayUnixTime(||AIMP); A:Day, I:Hours, M:Minutes, P:am/pm exten = s,9,Playback(posix-welcome-afterhours-try) -- . . ___. .__ Posix Systems - Sth Africa /| /| / /__ [EMAIL PROTECTED] - Mark J Elkins, Cisco CCIE / |/ |ARK \_/ /__ LKINS Tel: +27 12 807 0590 Cell: +27 82 601 0496 ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] 'background' problem
I have a 'day' and a 'night' mode. In the day mode, I play a 'background' message which is interruptable by the pushing of a DTMF key - ie - all is normal. In night mode - I decided to get smarter... I play two backgrounds with a 'sayunixtime' in between and now DTMF does nothing - the menu times out to my 'lets get the operator then'... If I change the three commands to a single 'playback' - everything works as expected. Is this because 'sayunixtime' breaks things? Should I use something else instead of the first 'playback'? This is with a very recent version of Head CVS. Code: exten = s,7,Playback(posix-welcome-afterhours) ; Welcome to Posix; Systems After hours support, Our business hours are Monday ; to Friday, 8am to 5pm. The time is now exten = s,8,SayUnixTime(||AIMP); A:Day, I:Hours, M:Minutes, P:am/pm exten = s,9,Playback(posix-welcome-afterhours-try) ; Please dial 1 ; for support, ...Blah... or Stay on the line for an operator Suggestions? -- . . ___. .__ Posix Systems - Sth Africa /| /| / /__ [EMAIL PROTECTED] - Mark J Elkins, Cisco CCIE / |/ |ARK \_/ /__ LKINS Tel: +27 12 807 0590 Cell: +27 82 601 0496 ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
