[Asterisk-Users] 911 settings.
I would like to know if anyone has come up with a script for 911 dialing rules that put correct information on our locations. We have our office in 3 different building one being our production & shipping dock. It is almost 2 blocks away. We are connected with Ethernet Wireless between the buildings and have Sip phones setup in the other 2 locations. All the phones are working just fine. But when they call 911 they get our main address and not the other address's. So we need to be able to give the correct address to the 911 call! This is just for our locations and not for reselling our Asterisk server! - \ \\_ Ariel Batista //IS Director / Avionica, Inc. -- [EMAIL PROTECTED] Ph: 786-544-1114 Fx: 305-574-0212 ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] 911 settings.
- Original Message - From: "Ariel Batista" <[EMAIL PROTECTED]> To: "Asterisk User List" <[EMAIL PROTECTED]> Sent: Friday, December 19, 2003 4:06 PM Subject: [Asterisk-Users] 911 settings. > I would like to know if anyone has come up with a script for 911 dialing > rules that put correct information on our locations. We have our office > in 3 different building one being our production & shipping dock. It is > almost 2 blocks away. We are connected with Ethernet Wireless between > the buildings and have Sip phones setup in the other 2 locations. All > the phones are working just fine. But when they call 911 they get our > main address and not the other address's. So we need to be able to give > the correct address to the 911 call! This is just for our locations and > not for reselling our Asterisk server! The 911 office is most likely retreiving the address off of the line that is placing the call. Do you have any voice lines in the other buildings? I would consider a line siege device and FXO attached to a fax or security system line in the other buildings. Route the dialed 911's out over the local pots line and they will get the correct address. I don't know if you can attach an address any other way. You could try sending a different callerid, but if they are all billed as being in the main building, that's probably the address they'll get. - Andrew Thompson http://aktzero.com/ Your eyes are weary from staring at the CRT. You feel sleepy. Notice how restful it is to watch the cursor blink. Close your eyes. The opinions stated above are yours. You cannot imagine why you ever felt otherwise. ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] 911 settings.
At 5:26 PM -0500 12/19/03, Andrew Thompson wrote: > I would like to know if anyone has come up with a script for 911 dialing rules that put correct information on our locations. We have our office in 3 different building one being our production & shipping dock. It is almost 2 blocks away. We are connected with Ethernet Wireless between the buildings and have Sip phones setup in the other 2 locations. All the phones are working just fine. But when they call 911 they get our main address and not the other address's. So we need to be able to give the correct address to the 911 call! This is just for our locations and not for reselling our Asterisk server! The 911 office is most likely retreiving the address off of the line that is placing the call. Do you have any voice lines in the other buildings? I would consider a line siege device and FXO attached to a fax or security system line in the other buildings. Route the dialed 911's out over the local pots line and they will get the correct address. I don't know if you can attach an address any other way. You could try sending a different callerid, but if they are all billed as being in the main building, that's probably the address they'll get. Aye, there's the rub. I'll be brief on 911 and VoIP, but it's a topic about which I could complain several days. The problem is threefold: 1) which 911 center do we connect this VoIP user to? 2) what caller ID do we give to the 911 center? 3) how do we get street address to the 911 center for dispatch? Some providers Whose Names Will Go Unmentioned Here have come up with a system that they are selling to large VoIP service providers/IPSCP's. Without violating any NDA's (see references for public information sources) here is the general view for each option: 1) If you have the address of the customer, this E911 provider allows you to send (via XML over HTTP, apparently) the address information of the customer and their phone number to the central database. The central database then feeds back to you the ten-digit phone number that lets you into the "normal" phone line for the 911 center. It's then your job, as the IPCSP or PBX provider, to send the call the correct path to get to that ten-digit number. 2) Good question, especially with VoIP phones. No "true" solution exists for this across all providers; it depends on implementation. If you have DID's associated with each station, you're in luck. If you are using twelve digit random extensions, all homing out of one single DID for outbound caller ID, then you'll have to come up with some clever way around that, won't you? My favorite is a temporary mapping of some small pool of DID's to the last SIP URI's that made 911 calls - you have maybe a block of 1000 numbers that you round-robin and attach to 911 calls so that when the PSAP calls back the DID, they get auto-mapped to the SIP URI of the original caller. Maybe two or three days later, that number gets re-mapped somewhere else... I haven't discussed this idea with any PSAP operators, but I'd be interested in opinions from the list as to it's usefulness. 3) You send your customer list and address information via some type of update to a central repository. That repository is hooked into the brains of some of the 911 systems across the country (but potentially not all of them.) The database is called ALI, or Automatic Location Information. Updating ALI unless you are a large phone company (or ALI service provider) is very difficult, and is normally a very expensive proposition. Small or medium PBX systems like Asterisk will be left far, far behind in this because the users are typically low-budget and don't have the time to waste building "relationships" with fussy sales- or paperwork-heavy organizations which can provide those services. In any case, not always is it the case that the ALI provider can push the street address information all the way out to the PSAP, and also there is often a logical disconnect between the ALI data and the phone call itself if you're in a VoIP environment. Keeping the addresses updated in the ALI is 100% the problem of the ITCSP - there are at least four methods of this that have been discussed previously to solve this at a policy and technology level, all with various faults and favors, a combination of which I'm sure could see "acceptable" accuracy given the technology gap. Yes, it's much more complex than this, but I said I would be brief... Solution: What is needed is a VOIP-CLUEFUL provider of E911 PSAP mapping data, ALI transfer, and maybe even SIP call forwarding and processing to PSAPs. They should be low-priced on a monthly basis ($1 a line?), have IP connectivity to customers across the public Internet, be open-source for their client-side implementations, and provide (possibly) reverse call mapping for customers via DIDs. I would even support the construction of a non-profit compan
Re: [Asterisk-Users] 911 settings.
Andrew Thompson wrote: - Original Message - From: "Ariel Batista" <[EMAIL PROTECTED]> To: "Asterisk User List" <[EMAIL PROTECTED]> Sent: Friday, December 19, 2003 4:06 PM Subject: [Asterisk-Users] 911 settings. I would like to know if anyone has come up with a script for 911 dialing rules that put correct information on our locations. We have our office in 3 different building one being our production & shipping dock. It is almost 2 blocks away. We are connected with Ethernet Wireless between the buildings and have Sip phones setup in the other 2 locations. All the phones are working just fine. But when they call 911 they get our main address and not the other address's. So we need to be able to give the correct address to the 911 call! This is just for our locations and not for reselling our Asterisk server! The 911 office is most likely retreiving the address off of the line that is placing the call. Do you have any voice lines in the other buildings? I would consider a line siege device and FXO attached to a fax or security system line in the other buildings. Route the dialed 911's out over the local pots line and they will get the correct address. I don't know if you can attach an address any other way. You could try sending a different callerid, but if they are all billed as being in the main building, that's probably the address they'll get. Another solution that might work is to ask the phone company to change the address that they give the PSAP on one of your phone numbers to the other building, and then use that for 911. I don't know how big of a customer you are for your phone company, but if you have more than a token number of lines they'll hopefully go for it. ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] 911 settings.
On Fri, 19 Dec 2003, Nick Bachmann wrote: > I don't know how big of a customer you are for your phone company, but > if you have more than a token number of lines they'll hopefully go for it. Another option is to call the non-emergency number of the dispatch center and explain "this one number/address could actually mean someone is calling from either this location or the one down the street... Make sure you get this information from the caller.". Typically they can add some comments to their database at the dispatch center (they typically use this feature for making note of things like "site stores 3 million gallons of highly explosive substance", which the phone company doesn't keep in their databases). It's not as good as knowing exactly where the call is coming from, but it is a start. It might be good for people that have non-local phone numbers, too, and 911 is translated to the non-emergency phone number. If you call them up and talk to them, they are typically glad to help. They often are willing to help you test the actual 911 part of your dial-plan, too (are you *SURE* you haven't screwed that up? The only way to find out is to test this - WITH THE DISPATCH CENTER'S COOPERATION). (this isn't a bad thing to do even if you are using a land line with supposedly the right address - all computer databases are not 100% accurate...) -- Joel ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
