Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-16 Thread Patrick
On Tue, 2005-03-15 at 13:24 -0500, Erick Perez wrote:
 im my case im looking into 100 seats initially and going up to 1000 at
 the end (over a 18 months period).
 Looks like we will have to develop *a lot* if we want to use * for it.
 Maybe a commercial solution will be better at this time.

On Cebit SGI announced a server solution based on Signate software
(which is based on Asterisk) that can handle up to 5000 simultaneous
calls. I don't know how the marketing drones have cooked up that number
but perhaps it's interesting. See 
http://www.sgi.com/company_info/newsroom/press_releases/2005/march/von.html

Regards,
Patrick 
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RE: [Asterisk-Users] Call Center software opensource or commercial

2005-03-16 Thread Nir Simionovich
Well,

  It all depends what you want to do. We've already implemented a system
that can handle roughly 1000 channels of SIP using Asterisk. Of course we
used an Intel Cluster to reach that number, but the possibility exists. 

  It's all a question of design. I admit that using Asterisk would require
some development efforts on the Call Centre's side, but the solution will be
much more robust than any available solution on the market.

  One of our clients is actually thinking of dropping their brand new AVAYA
CTI system, and switch to asterisk. 

Nir S

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Patrick
Sent: Wednesday, March 16, 2005 12:58 PM
To: Erick Perez; Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Call Center software opensource or commercial

On Tue, 2005-03-15 at 13:24 -0500, Erick Perez wrote:
 im my case im looking into 100 seats initially and going up to 1000 at
 the end (over a 18 months period).
 Looks like we will have to develop *a lot* if we want to use * for it.
 Maybe a commercial solution will be better at this time.

On Cebit SGI announced a server solution based on Signate software
(which is based on Asterisk) that can handle up to 5000 simultaneous
calls. I don't know how the marketing drones have cooked up that number
but perhaps it's interesting. See 
http://www.sgi.com/company_info/newsroom/press_releases/2005/march/von.html

Regards,
Patrick 
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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-16 Thread Rich Adamson
  im my case im looking into 100 seats initially and going up to 1000 at
  the end (over a 18 months period).
  Looks like we will have to develop *a lot* if we want to use * for it.
  Maybe a commercial solution will be better at this time.
 
 On Cebit SGI announced a server solution based on Signate software
 (which is based on Asterisk) that can handle up to 5000 simultaneous
 calls. I don't know how the marketing drones have cooked up that number
 but perhaps it's interesting. See 
 http://www.sgi.com/company_info/newsroom/press_releases/2005/march/von.html

According to the marketing blurb, The benchmark was a standard SIPP test 
and was performed by SGI and Signate. The results compared similarly 
configured systems: an Altix 350 with dual Intel® 1.5GHz Itanium 2 
processors/400MHz front side bus/2GB memory compared to a dual 3.0GHz 
Pentium 4 processors/800MHz front side bus/2GB memory. The results 
based on simultaneous calls terminating with comparable voice quality
were 5,002 for the Altix 350 versus 333 for the PC.

Its interesting how marketing people leave out the details. The 
statement only addresses terminating calls (which one is left with the
assumption the test only addressed call setup, not teardown, cdr, etc), 
doesn't mention whether any of those calls could actually carry on a 
conversation, hints that no other application (eg, voicemail) was
in use simultanously, and most likely assumes the equivalent of 
canreinvite=yes on a local lan segment following call setup.

However, the stats do seem to support what many of us have already 
experienced, and that is the pci bus limitations with some Intel 
chipsets is far less then reasonable for realtime apps (such as *).

It would be very interesting to see some real life stats with a 
reasonable mix of * apps including voicemail, transcoding, T1s, etc.

If the box could actually sustain 5,000 real life simultanous calls,
it could replace a hugh percentage of the US class-5 Central Offices
(not to mention PBXs). ;)


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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-16 Thread Erick Perez
And what people are using to deploy super servers with astersik?
Itanium with linux? clusters of itanium with linux? or some RISC
processor with some *nix? cause it seems asterisk is only 100%
supported on Linux/Intel
or am i totally wrong?



On Wed, 16 Mar 2005 05:51:18 -0600, Rich Adamson [EMAIL PROTECTED] wrote:
   im my case im looking into 100 seats initially and going up to 1000 at
   the end (over a 18 months period).
   Looks like we will have to develop *a lot* if we want to use * for it.
   Maybe a commercial solution will be better at this time.
 
  On Cebit SGI announced a server solution based on Signate software
  (which is based on Asterisk) that can handle up to 5000 simultaneous
  calls. I don't know how the marketing drones have cooked up that number
  but perhaps it's interesting. See
  http://www.sgi.com/company_info/newsroom/press_releases/2005/march/von.html
 
 According to the marketing blurb, The benchmark was a standard SIPP test
 and was performed by SGI and Signate. The results compared similarly
 configured systems: an Altix 350 with dual Intel(r) 1.5GHz Itanium 2
 processors/400MHz front side bus/2GB memory compared to a dual 3.0GHz
 Pentium 4 processors/800MHz front side bus/2GB memory. The results
 based on simultaneous calls terminating with comparable voice quality
 were 5,002 for the Altix 350 versus 333 for the PC.
 
 Its interesting how marketing people leave out the details. The
 statement only addresses terminating calls (which one is left with the
 assumption the test only addressed call setup, not teardown, cdr, etc),
 doesn't mention whether any of those calls could actually carry on a
 conversation, hints that no other application (eg, voicemail) was
 in use simultanously, and most likely assumes the equivalent of
 canreinvite=yes on a local lan segment following call setup.
 
 However, the stats do seem to support what many of us have already
 experienced, and that is the pci bus limitations with some Intel
 chipsets is far less then reasonable for realtime apps (such as *).
 
 It would be very interesting to see some real life stats with a
 reasonable mix of * apps including voicemail, transcoding, T1s, etc.
 
 If the box could actually sustain 5,000 real life simultanous calls,
 it could replace a hugh percentage of the US class-5 Central Offices
 (not to mention PBXs). ;)
 
 
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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-16 Thread Kevin P. Fleming
Erick Perez wrote:
And what people are using to deploy super servers with astersik?
Itanium with linux? clusters of itanium with linux? or some RISC
processor with some *nix? cause it seems asterisk is only 100%
supported on Linux/Intel
or am i totally wrong?
The highest-performing standard hardware to run Asterisk on today 
would be quad/octal Opteron (AMD X86-64) boxes.

In fact, hardware like that will very likely outperform the Altix system 
that Signate did their benchmarking on, for quite a lot less money.
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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-16 Thread ht
Thanks Kevin for this info,

If we want a box that can perform 60 calls. What would be apoproximate budget
for that using AMD x86-64 ?

µSelon Kevin P. Fleming [EMAIL PROTECTED]:

 Erick Perez wrote:
  And what people are using to deploy super servers with astersik?
  Itanium with linux? clusters of itanium with linux? or some RISC
  processor with some *nix? cause it seems asterisk is only 100%
  supported on Linux/Intel
  or am i totally wrong?

 The highest-performing standard hardware to run Asterisk on today
 would be quad/octal Opteron (AMD X86-64) boxes.

 In fact, hardware like that will very likely outperform the Altix system
 that Signate did their benchmarking on, for quite a lot less money.
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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-16 Thread Kevin P. Fleming
[EMAIL PROTECTED] wrote:
If we want a box that can perform 60 calls. What would be apoproximate budget
for that using AMD x86-64 ?
60 calls can easily be done on a 3.4GHz Pentium 4 box, no special 
hardware is required.
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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-16 Thread Vladyslav
On Wed, 2005-03-16 at 18:31, Kevin P. Fleming wrote:
 [EMAIL PROTECTED] wrote:
 
  If we want a box that can perform 60 calls. What would be apoproximate 
  budget
  for that using AMD x86-64 ?
 
 60 calls can easily be done on a 3.4GHz Pentium 4 box, no special 
 hardware is required.

Is that with channels recording ? ;)

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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-16 Thread Kevin P. Fleming
Vladyslav wrote:
Is that with channels recording ? ;)
If you have a fast disk subsystem, yes. Recording calls is not CPU 
intensive, only transcoding is (at that call volume, anyway).
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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-16 Thread Paul Dugas
On Wed, March 16, 2005 12:56 pm, Kevin P. Fleming said:
 If you are referring to the memory bus and/or the bus used to talk
 between the CPUs, that is exactly the reason that I suggested Opteron.
 Nothing out there in x86/x86-64 land even comes close to HyperTransport
 without spending large sums of money. A quad Opteron with DDR2 RAM
 connected to each CPU (not a single bank) makes for a very, very fast
 box. Just look at what Cray has been able to do with the XD-1 by
 connecting HyperTransports between CPU modules and across chassis.

Maybe this would be enlightening:

http://www.samag.com/documents/s=9408/sam0411b/0411b.htm

I believe there's more that one way to connect Opterons; some better than
others.

Paul

-- 
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[EMAIL PROTECTED]1711 Indian Ridge Drive
p:404-932-1355  f:770-516-4841   Woodstock, GA 30189-6856 USA
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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-16 Thread Kyle Hagan

Is that with channels recording ? ;)
 

___
   

We are running 40-50 simultanious calls at the call center here, and 
recording everycall in and out, with no problems
On a Pentium 3ghz with 1gig ram.

Kyle
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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-16 Thread Kevin P. Fleming
Paul Dugas wrote:
Maybe this would be enlightening:
http://www.samag.com/documents/s=9408/sam0411b/0411b.htm
I believe there's more that one way to connect Opterons; some better than
others.
Yes, that's an excellent article; thanks for the link.
In my previous messages I was certainly assuming that if someone bought 
a dual/quad Opteron system with the intent of gaining maximum 
performance that the buyer would be prudent enough to do some research 
and find out if their system supplier was actually delivering on the 
promise of the Opteron's potential :-) There are very cheap systems out 
there (designed for workstations using Athlon64) and there are very good 
systems out there, and the latter can be had for reasonable prices.
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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-16 Thread Rich Adamson
 Is that with channels recording ? ;)
 
 
 We are running 40-50 simultanious calls at the call center here, and 
 recording everycall in and out, with no problems
 On a Pentium 3ghz with 1gig ram.

Can you share with us what type of system this is (or motherboard
model if not a commercial system)?



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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-16 Thread Harald Milz
Kevin P. Fleming [EMAIL PROTECTED] wrote:
 promise of the Opteron's potential :-) There are very cheap systems out 
 there (designed for workstations using Athlon64) and there are very good 
 systems out there, and the latter can be had for reasonable prices.

Well, as a matter of fact, my sales collegues sell Opteron pizzaboxes for
HPC clusters like sliced bread - to the automotive industry. These folks
usually can't have enough computing power for the buck. 

But this is utterly off-topic to asterisk ;-) 

-- 
If you don't have a nasty obituary you probably didn't matter.
-- Freeman Dyson
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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-16 Thread steve szmidt
On Wednesday 16 March 2005 17:27, Harald Milz wrote:
 Kevin P. Fleming [EMAIL PROTECTED] wrote:
  promise of the Opteron's potential :-) There are very cheap systems out
  there (designed for workstations using Athlon64) and there are very good
  systems out there, and the latter can be had for reasonable prices.

 Well, as a matter of fact, my sales collegues sell Opteron pizzaboxes for
 HPC clusters like sliced bread - to the automotive industry. These folks
 usually can't have enough computing power for the buck.

 But this is utterly off-topic to asterisk ;-)

No it isn't. This is very good information for those looking at hardware to 
run it on.
-- 

Steve Szmidt

They that would give up essential liberty for temporary safety 
deserve neither liberty nor safety.
Benjamin Franklin
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[Asterisk-Users] Call Center software opensource or commercial

2005-03-15 Thread Erick Perez
Hi there, we are looking for an opensource or commercial * based Call Center.
Full ACD, call monitoring, multiple queue, IVR, voicemail, management,
reporting, CDR, etc is needed. over 100 seat can be the initial target
and will grow in a very short time.

SIP phones will be used and multiple E1 lines incoming, so to provide
full failover a cluster of * machines or some other form of redundancy
must be used.

I'm sure custom programming will be requiered so offerings are
accepted but all work will be done remotely since we are in Central
America (unless you happen to live in our country of course...)

Any real experiences with * on this?

please for commercial offer reply off-list to [EMAIL PROTECTED] since
I think the rules of this forum prohibits commercial offerings.

So far i have found
http://www.aspect.com/
http://www.ebiitech.com/

Thanks in advance,


-- 

---
Erick Perez
Linux User 376588
http://counter.li.org/  (Get counted!!!)
Panama, Republic of Panama
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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-15 Thread Peter Svensson
On Tue, 15 Mar 2005, Erick Perez wrote:

 Hi there, we are looking for an opensource or commercial * based Call Center.
 Full ACD, call monitoring, multiple queue, IVR, voicemail, management,
 reporting, CDR, etc is needed. over 100 seat can be the initial target
 and will grow in a very short time.
 
 SIP phones will be used and multiple E1 lines incoming, so to provide
 full failover a cluster of * machines or some other form of redundancy
 must be used.
 
 I'm sure custom programming will be requiered so offerings are
 accepted but all work will be done remotely since we are in Central
 America (unless you happen to live in our country of course...)
 
 Any real experiences with * on this?

You can create a quite flexible callcenter solution from ICD (search for
app_icd). It is more of a framework to create a call center solution than 
a finished product. It is increadible flexible though.

Peter

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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-15 Thread Asterisk
Is there any development ongoing with ICD ? I wouldn't want to get 
involved in something that is not going to make it into CVS HEAD.

I really would like to use this - just worried :)
Julian
Peter Svensson wrote:
On Tue, 15 Mar 2005, Erick Perez wrote:
 

Hi there, we are looking for an opensource or commercial * based Call Center.
Full ACD, call monitoring, multiple queue, IVR, voicemail, management,
reporting, CDR, etc is needed. over 100 seat can be the initial target
and will grow in a very short time.
SIP phones will be used and multiple E1 lines incoming, so to provide
full failover a cluster of * machines or some other form of redundancy
must be used.
I'm sure custom programming will be requiered so offerings are
accepted but all work will be done remotely since we are in Central
America (unless you happen to live in our country of course...)
Any real experiences with * on this?
   

You can create a quite flexible callcenter solution from ICD (search for
app_icd). It is more of a framework to create a call center solution than 
a finished product. It is increadible flexible though.

Peter
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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-15 Thread lenz
Anybody got a few decent pointers to get people started with ICD? We'd  
like to integrate that in Xc-Ast too.
Cheers,
l.

In data Tue, 15 Mar 2005 18:12:18 +, Asterisk [EMAIL PROTECTED] ha  
scritto:

Is there any development ongoing with ICD ? I wouldn't want to get  
involved in something that is not going to make it into CVS HEAD.

I really would like to use this - just worried :)
Julian

--
Assum est, versa et manduca.
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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-15 Thread Erick Perez
im my case im looking into 100 seats initially and going up to 1000 at
the end (over a 18 months period).
Looks like we will have to develop *a lot* if we want to use * for it.
Maybe a commercial solution will be better at this time.

let's see,

Cheers.

On Tue, 15 Mar 2005 19:16:37 +0100, lenz [EMAIL PROTECTED] wrote:
 In data Tue, 15 Mar 2005 17:45:18 +0100 (CET), Peter Svensson
 [EMAIL PROTECTED] ha scritto:
 
 
  Any real experiences with * on this?
 
  You can create a quite flexible callcenter solution from ICD (search for
  app_icd). It is more of a framework to create a call center solution than
  a finished product. It is increadible flexible though.
 
 I know a number of people who built small to medium sized call centers
 based on * with app_queue, up to nearly 100 seats. Thoug, from what I'm
 seeing with Xc-Ast clients and prospects, most * based callcenters are in
 the 15-30 seat range, with 50-70 agents on shifts.  Nearly everybody seems
 to be quite happy with what they've got, at least since * hit 1.0.
 Cheers,
 l.
 
 --
 Assum est, versa et manduca.
 


-- 

---
Erick Perez
Linux User 376588
http://counter.li.org/  (Get counted!!!)
Panama, Republic of Panama
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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-15 Thread lenz
In data Tue, 15 Mar 2005 17:45:18 +0100 (CET), Peter Svensson  
[EMAIL PROTECTED] ha scritto:

Any real experiences with * on this?
You can create a quite flexible callcenter solution from ICD (search for
app_icd). It is more of a framework to create a call center solution than
a finished product. It is increadible flexible though.
I know a number of people who built small to medium sized call centers  
based on * with app_queue, up to nearly 100 seats. Thoug, from what I'm  
seeing with Xc-Ast clients and prospects, most * based callcenters are in  
the 15-30 seat range, with 50-70 agents on shifts.  Nearly everybody seems  
to be quite happy with what they've got, at least since * hit 1.0.
Cheers,
l.



--
Assum est, versa et manduca.
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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-15 Thread TC
 Is there any development ongoing with ICD ? I wouldn't want to get 
there is on going dev
 involved in something that is not going to make it into CVS HEAD.
and it will never go to cvs head of asterisk :)
 
it will go to stable of http://aefirion.org/  replace app_q chan_agent
 I really would like to use this - just worried :)
FUD :)


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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-15 Thread Matt Riddell
Alternatively you could get someone to custom develop a solution for 
you.  Believe me the prices are not as bad as you may initially think!

:)
--
Cheers,
Matt Riddell
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RE: [Asterisk-Users] Call Center software opensource or commercial

2005-03-15 Thread dean collins
And it will give you more flexibility for future development.

Having sold pabx/call centre technology in the past I'm still blown away
with how good Asterisk is on an even price basis, the fact that Asterisk
is 1/3rd at the most the price leaves everything else for dead.


Cheers,
Dean


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Matt
Riddell
Sent: Tuesday, March 15, 2005 5:19 PM
To: Erick Perez; Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Call Center software opensource or
commercial

Alternatively you could get someone to custom develop a solution for 
you.  Believe me the prices are not as bad as you may initially think!

:)

-- 
Cheers,

Matt Riddell
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Re: [Asterisk-Users] Call Center software opensource or commercial

2005-03-15 Thread Asterisk

TC wrote:
Is there any development ongoing with ICD ? I wouldn't want to get 
there is on going dev
I'm glad to hear it. Is there a mailing list anywhere that I can 
subscribe to ?


involved in something that is not going to make it into CVS HEAD.
and it will never go to cvs head of asterisk :)
Why is that ?
it will go to stable of http://aefirion.org/  replace app_q chan_agent
I really would like to use this - just worried :)
FUD :)
Yeah, you're right. I am Fearful, Uncertain and Doubtful :) Why would 
this not replace chan_agent ? What is the development roadmap ? (Will it 
always compile with a stable release of *)

As always, very grateful that people have taken the time to write this 
stuff. I just want to use it properly and not go down a dead-end. You've 
set my mind at rest regarding the ongoing development.

Julian

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