It's so you can have agents that are less likely to take calls (e.g. imagine
a sales queue, you'd have the sales people with no penalty, you might have
the receptionists with a penalty of 1 and us propeller heads in technical
support with a penalty of 2).
The technical support people would only be offered a call from the sales
queue if all the sales people and the receptionists were busy.
Steve
-Original Message-
From: Isamar Maia [mailto:[EMAIL PROTECTED]
Sent: 04 July 2004 10:52
To: [EMAIL PROTECTED]
Subject: [Asterisk-Users] Penalty in queues.conf
I have already read explanation about that in some places but I don't have
still a clear image about the meaning of Penalty parameter inside of
queues.conf
What means that?
Thanks,
Isamar
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