[asterisk-users] problem with queues
Hi all Does any one experience the scenario in which an agent sits behind any trunk and serves the queue. Bcz I have tried and the queue acts very veared as when it tries the agent extension across the trunk it starts music onhold and when the agent is busy/not responding then it stops music on hold again when it starts hunting the agents across a trunk again starts the MOH and again stops the MOH when it can't find the agent online. To make thing worse if the MOH is dynamic then the user hears different MOH tones after a period of 1 or two seconds, and if u have enabled voice prompts in the queue then the result is even more bad. Best Regards Mohammad Zeeshan Latif smime.p7s Description: S/MIME cryptographic signature ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Problem with Queues
I am getting this on the console once people call in -- outgoing agentcall, to agent '1001', on 'Local/[EMAIL PROTECTED],1' -- Called Agent/1001 -- Executing Macro(Local/[EMAIL PROTECTED],2, sipline|3044) in new stack -- Executing Dial(Local/[EMAIL PROTECTED],2, SIP/3044|20|t) in new stack -- Called 3044 -- SIP/3044-6a6e is ringing -- Agent/1001 is ringing -- SIP/3044-6a6e answered Local/[EMAIL PROTECTED],2 -- Local/[EMAIL PROTECTED],1 answered, waiting for '#' to acknowledge -- Started music on hold, class 'default', on Local/[EMAIL PROTECTED],2 -- Stopped music on hold on Local/[EMAIL PROTECTED],2 Now, I answer, press # on my phone to acknowledge the call and it goes back again.Am I doing something wrong? __ Yahoo! Mail - PC Magazine Editors' Choice 2005 http://mail.yahoo.com ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Problem with Queues
Crystal Stream, Incorporated wrote: I am getting this on the console once people call in -- outgoing agentcall, to agent '1001', on 'Local/[EMAIL PROTECTED],1' -- Called Agent/1001 -- Executing Macro(Local/[EMAIL PROTECTED],2, sipline|3044) in new stack -- Executing Dial(Local/[EMAIL PROTECTED],2, SIP/3044|20|t) in new stack -- Called 3044 -- SIP/3044-6a6e is ringing -- Agent/1001 is ringing -- SIP/3044-6a6e answered Local/[EMAIL PROTECTED],2 -- Local/[EMAIL PROTECTED],1 answered, waiting for '#' to acknowledge -- Started music on hold, class 'default', on Local/[EMAIL PROTECTED],2 -- Stopped music on hold on Local/[EMAIL PROTECTED],2 Now, I answer, press # on my phone to acknowledge the call and it goes back again.Am I doing something wrong? You mean, it hangs up and calls you back again? Sounds like you have option h on Queue and have # set to hangup in features.conf. Kevin ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Problem with Queues
features.conf is devoid of # the queue doesn't have h in it. only have tT --- Kevin Bockman [EMAIL PROTECTED] wrote: Crystal Stream, Incorporated wrote: I am getting this on the console once people call in -- outgoing agentcall, to agent '1001', on 'Local/[EMAIL PROTECTED],1' -- Called Agent/1001 -- Executing Macro(Local/[EMAIL PROTECTED],2, sipline|3044) in new stack -- Executing Dial(Local/[EMAIL PROTECTED],2, SIP/3044|20|t) in new stack -- Called 3044 -- SIP/3044-6a6e is ringing -- Agent/1001 is ringing -- SIP/3044-6a6e answered Local/[EMAIL PROTECTED],2 -- Local/[EMAIL PROTECTED],1 answered, waiting for '#' to acknowledge -- Started music on hold, class 'default', on Local/[EMAIL PROTECTED],2 -- Stopped music on hold on Local/[EMAIL PROTECTED],2 Now, I answer, press # on my phone to acknowledge the call and it goes back again.Am I doing something wrong? You mean, it hangs up and calls you back again? Sounds like you have option h on Queue and have # set to hangup in features.conf. Kevin ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
