[Asterisk-Users] queue-hold time + weight in astersk+acd
Hello list, There seem to be some problem with the ACD of asterisk where when we use this parameter in queues.conf . We could not get any announcement as expected. Iam useing the latest CVS-head Even weight also doesnot seem to work properly I tried like this where we have two queues one with 100 weight and another with 200 as weight when both enter into the queue when queue is empty when agent logs is who is member in both teams the first call connected is the one which first enter into queue irrestpective of the weights so any ideas. my queues.conf file is as follows [queue1] member = Agent/1000;rk1 member = Agent/1001;rk2 announce-holdtime=yes announce-frequency=90 weight=100 queue-youarenext = queue-youarenext queue-thereare = queue-thereare queue-callswaiting = queue-callswaiting queue-holdtime = queue-holdtime queue-minutes = queue-minutes queue-thankyou = queue-thankyo [queue2] member = Agent/1000;rk1 member = Agent/1001;rk2 announce-holdtime=yes announce-frequency=90 weight=200 queue-youarenext = queue-youarenext queue-thereare = queue-thereare queue-callswaiting = queue-callswaiting queue-holdtime = queue-holdtime queue-minutes = queue-minutes queue-thankyou = queue-thankyou with regards rkvalmiki __ How much free photo storage do you get? Store your friends 'n family snaps for FREE with Yahoo! Photos http://in.photos.yahoo.com ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Queue hold time in seconds
I'm going to modify the queue announcements to allow for rounded seconds (e.g. we want to know to the tens of seconds. E.g. Average wait 1 minute 20 seconds). I'm going to add the optional announce of seconds to the queue config and a rounding factor (e.g. 10 in our case). The following parameters will be added Queue-announce-seconds (default is off) Queue-seconds (default will be an as yet unrecorded "queue-seconds") Queue-rounding-seconds (default will be 10) Have I missed anything? Steve The information contained in this email is intended for the personal and confidential useof the addressee only. It may also be privileged information. If you are not the intendedrecipient then you are hereby notified that you have received this document in error andthat any review, distribution or copying of this document is strictly prohibited. If you have received this communication in error, please notify Brendata immediately on: +44 (0)1268 466100, or email '[EMAIL PROTECTED]' Brendata (UK) LtdNevendon Hall, Nevendon Road, Basildon, Essex. SS13 1BX UKRegistered Office as above. Registered in England No. 2764339See our current vacancies at www.brendata.co.uk
[Asterisk-Users] Queue Hold Time
I know that you can announce the current hold time to the caller, and that this hold time is based on the box car filter... Are there any current plans to include a management type of feature to export actual average, min, and max hold time. Is there already something implemented that I am unaware of? John ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue Hold Time
On Thu, 27 May 2004, John Congdon wrote: I know that you can announce the current hold time to the caller, and that this hold time is based on the box car filter... Are there any current plans to include a management type of feature to export actual average, min, and max hold time. Is there already something implemented that I am unaware of? I'm not sure if it contains the information you seek, but a few months back a queue log was added. You can find some docs in asterisk/doc/queuelog.txt James ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
