[Asterisk-Users] Queue Statistics Line

[Paul Oster]

Does anyone know what the various statistics in this line mean?

I'm curious what the C:3, A:3 and SL:0.0% withing 0s  parts stand for
and I have not been able to find any references to it by using search
engines.

main has 0 calls (max unlimited) in 'rrmemory' strategy (3s
holdtime), C:3, A:0, SL:0.0% within 0s

Thanks in advance

Paul

p.s.  That line comes from show queues...
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Re: [Asterisk-Users] Queue Statistics Line

[Daniel Daley]

On Jul 23, 2004, at 3:40 PM, Paul Oster wrote:
I'm curious what the C:3, A:3 and SL:0.0% withing 0s  parts stand for
and I have not been able to find any references to it by using search
engines.
C = Calls completed since last reload/restart.
A = Calls abandoned since last reload/restart.
SL = Percentage of calls that were answered within your set service 
level since last reload/restart. You are able to set a line in 
queues.conf similar to servicelevel=120 and that means that all calls 
should be answered within 120 seconds. So the percentage is what 
percentage of your calls were answered within that time.

Thanks,
--Dan--
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