Re: [Asterisk-Users] Server Side AgentCallbackLogin
On 11/23/05 12:00 Jason Lixfeld said the following: I'd like to not have to login, period :) I'm trying to find a way to use Queues without having to login so I don't want to have to dial an extension or anything to login. Or are you talking about having agentcallbacklogin run just before the queue is called in the dialplan? cant you use Queues with members being the channels instead of using agents ? you dont need to login that way. -- Regards, /\_/\ "All dogs go to heaven." [EMAIL PROTECTED](0 0)http://www.alphaque.com/ +==oOO--(_)--OOo==+ | for a in past present future; do| | for b in clients employers associates relatives neighbours pets; do | | echo "The opinions here in no way reflect the opinions of my $a $b." | | done; done | +=+ ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Server Side AgentCallbackLogin
With this method, I can't seem to get the expected queue functionality to work. When I was doing it the old way (via AgentCallbackLogin), when I would login as an agent and disconnect then call into the queue to test, I would be put on hold, hear MoH and the agent extensions would start to dial. If no one answered (voicemail kicks in), # would not be pressed so the process would start all over again, all the while the caller would get MoH. This method, when I dial into the queue, MoH stops and the extension is dialed. If the extension is not picked up and voicemail comes in, the caller hears that. It seems as though as soon as the caller dials into the queue, the caller is bridged to the agent immediately instead of having the system dial the agent in the background. I'd like to be able to achieve the old functionality but without having to manually login as an agent. Not sure if I'm doing a very good job of expressing what I'm trying to achieve so I apologize in advance if I seem to be going in circles. On 22-Nov-05, at 12:01 PM, Nicolás Gudiño wrote: On 11/22/05, Jason Lixfeld <[EMAIL PROTECTED]> wrote: Here's what I'm trying to do.. We have a small system, there are only two of us. We both do sales and we both do support. We like Queues better than music on hold with a bunch of dials happening in the background to try our phones, then cells, etc. Problem is, we don't like the idea of having to login to a queue and are wondering if there is a way to force/automatically log agents into a queue without having to do anything on the phone; have it be server side that is. I'm thinking some sort of cron job that runs every minute or five to make sure all expected agents (my partner and I) are in the queue and if not, log us in. The extentions we use to enter the queue are find-me extensions so if we aren't at our desks, calls will hit our cells. Add static members into the queue in your queues.conf entry. You can use Local channels to find your follow-me [EMAIL PROTECTED] Like: [myqueue] music = default strategy = ringall timeout = 20 member => Local/[EMAIL PROTECTED] -- Nicolás Gudiño Buenos Aires - Argentina ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Server Side AgentCallbackLogin
Can you do that without using agents? On 22-Nov-05, at 11:08 AM, Jeremy Kenney wrote: why don't you just build your cells into the queues and setup the queue to ringall. Jason Lixfeld wrote: Here's what I'm trying to do.. We have a small system, there are only two of us. We both do sales and we both do support. We like Queues better than music on hold with a bunch of dials happening in the background to try our phones, then cells, etc. Problem is, we don't like the idea of having to login to a queue and are wondering if there is a way to force/automatically log agents into a queue without having to do anything on the phone; have it be server side that is. I'm thinking some sort of cron job that runs every minute or five to make sure all expected agents (my partner and I) are in the queue and if not, log us in. The extentions we use to enter the queue are find-me extensions so if we aren't at our desks, calls will hit our cells. Like I said, we know we can do this by doing some excessive dialplan authoring, but we'd rather use the pre-build Queues -- they do everything we need/want, except the autologin part. Anyone know how we can solve this? ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Server Side AgentCallbackLogin
I'd like to not have to login, period :) I'm trying to find a way to
use Queues without having to login so I don't want to have to dial an
extension or anything to login. Or are you talking about having
agentcallbacklogin run just before the queue is called in the dialplan?
On 22-Nov-05, at 10:54 AM, Chuck Bunn wrote:
Hi,
Got here and you will see an example of an automated login.
http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%
20AgentCallbackLogin
Also the AgentCallbackLogin can be passed parameters automatically
when the extension is dialed.
exten => 801,1,AgentCallbackLogin(${EXTEN:1},,[EMAIL PROTECTED])
Thanks
Jason Lixfeld wrote:
Here's what I'm trying to do.. We have a small system, there are
only two of us. We both do sales and we both do support. We
like Queues better than music on hold with a bunch of dials
happening in the background to try our phones, then cells, etc.
Problem is, we don't like the idea of having to login to a queue
and are wondering if there is a way to force/automatically log
agents into a queue without having to do anything on the phone;
have it be server side that is. I'm thinking some sort of cron
job that runs every minute or five to make sure all expected
agents (my partner and I) are in the queue and if not, log us
in. The extentions we use to enter the queue are find-me
extensions so if we aren't at our desks, calls will hit our cells.
Like I said, we know we can do this by doing some excessive
dialplan authoring, but we'd rather use the pre-build Queues --
they do everything we need/want, except the autologin part.
Anyone know how we can solve this?
___
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Re: [Asterisk-Users] Server Side AgentCallbackLogin
On 11/22/05, Jason Lixfeld <[EMAIL PROTECTED]> wrote: > Here's what I'm trying to do.. We have a small system, there are > only two of us. We both do sales and we both do support. We like > Queues better than music on hold with a bunch of dials happening in > the background to try our phones, then cells, etc. Problem is, we > don't like the idea of having to login to a queue and are wondering > if there is a way to force/automatically log agents into a queue > without having to do anything on the phone; have it be server side > that is. I'm thinking some sort of cron job that runs every minute > or five to make sure all expected agents (my partner and I) are in > the queue and if not, log us in. The extentions we use to enter the > queue are find-me extensions so if we aren't at our desks, calls will > hit our cells. Add static members into the queue in your queues.conf entry. You can use Local channels to find your follow-me [EMAIL PROTECTED] Like: [myqueue] music = default strategy = ringall timeout = 20 member => Local/[EMAIL PROTECTED] -- Nicolás Gudiño Buenos Aires - Argentina ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Server Side AgentCallbackLogin
Hello Jason, if the system is so simple, why don't you connect the queue straight to a couple of you terminals, i.e. not to Agent/101 but to SIP/214. This way you have no login/logout. Yours, l. On Tue, 22 Nov 2005 16:20:50 +0100, Jason Lixfeld <[EMAIL PROTECTED]> wrote: Here's what I'm trying to do.. We have a small system, there are only two of us. We both do sales and we both do support. We like Queues better than music on hold with a bunch of dials happening in the background to try our phones, then cells, etc. Problem is, we don't like the idea of having to login to a queue and are wondering if there is a way to force/automatically log agents into a queue without having to do anything on the phone; have it be server side that is. I'm thinking some sort of cron job that runs every minute or five to make sure all expected agents (my partner and I) are in the queue and if not, log us in. The extentions we use to enter the queue are find-me extensions so if we aren't at our desks, calls will hit our cells. Like I said, we know we can do this by doing some excessive dialplan authoring, but we'd rather use the pre-build Queues -- they do everything we need/want, except the autologin part. Anyone know how we can solve this? -- Loway Research - Home of QueueMetrics http://queuemetrics.loway.it ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Server Side AgentCallbackLogin
why don't you just build your cells into the queues and setup the queue to ringall. Jason Lixfeld wrote: Here's what I'm trying to do.. We have a small system, there are only two of us. We both do sales and we both do support. We like Queues better than music on hold with a bunch of dials happening in the background to try our phones, then cells, etc. Problem is, we don't like the idea of having to login to a queue and are wondering if there is a way to force/automatically log agents into a queue without having to do anything on the phone; have it be server side that is. I'm thinking some sort of cron job that runs every minute or five to make sure all expected agents (my partner and I) are in the queue and if not, log us in. The extentions we use to enter the queue are find-me extensions so if we aren't at our desks, calls will hit our cells. Like I said, we know we can do this by doing some excessive dialplan authoring, but we'd rather use the pre-build Queues -- they do everything we need/want, except the autologin part. Anyone know how we can solve this? ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Server Side AgentCallbackLogin
Hi,
Got here and you will see an example of an automated login.
http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20AgentCallbackLogin
Also the AgentCallbackLogin can be passed parameters automatically when
the extension is dialed.
exten => 801,1,AgentCallbackLogin(${EXTEN:1},,[EMAIL PROTECTED])
Thanks
Jason Lixfeld wrote:
Here's what I'm trying to do.. We have a small system, there are
only two of us. We both do sales and we both do support. We like
Queues better than music on hold with a bunch of dials happening in
the background to try our phones, then cells, etc. Problem is, we
don't like the idea of having to login to a queue and are wondering
if there is a way to force/automatically log agents into a queue
without having to do anything on the phone; have it be server side
that is. I'm thinking some sort of cron job that runs every minute
or five to make sure all expected agents (my partner and I) are in
the queue and if not, log us in. The extentions we use to enter the
queue are find-me extensions so if we aren't at our desks, calls will
hit our cells.
Like I said, we know we can do this by doing some excessive dialplan
authoring, but we'd rather use the pre-build Queues -- they do
everything we need/want, except the autologin part. Anyone know how
we can solve this?
___
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http://lists.digium.com/mailman/listinfo/asterisk-users
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[Asterisk-Users] Server Side AgentCallbackLogin
Here's what I'm trying to do.. We have a small system, there are only two of us. We both do sales and we both do support. We like Queues better than music on hold with a bunch of dials happening in the background to try our phones, then cells, etc. Problem is, we don't like the idea of having to login to a queue and are wondering if there is a way to force/automatically log agents into a queue without having to do anything on the phone; have it be server side that is. I'm thinking some sort of cron job that runs every minute or five to make sure all expected agents (my partner and I) are in the queue and if not, log us in. The extentions we use to enter the queue are find-me extensions so if we aren't at our desks, calls will hit our cells. Like I said, we know we can do this by doing some excessive dialplan authoring, but we'd rather use the pre-build Queues -- they do everything we need/want, except the autologin part. Anyone know how we can solve this? ___ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
