Re: [asterisk-users] Call Center SoftPhone with Auto Answer

[Daniel Varella de Oliveira]

Hi everybody,

I'm coming back from a long time off silence in this list.

I think this thread is going out of the focus of central conversation.
The discussion about what is wrong and what is right in the law, to 
fire 
somebody who is not working behind the company rules, is not to be here.

Well, about the question if is there some way to force somebody to 
answer a 
phone (like auto-answer) with no decision, the answer is Yes, there is.

I have a customer that is using this configuration.
The agents of call-center log into the callcenter system using the 
AgentLogin 
command, and start to hear some announce or some background music (you can 
configure to not play anything) and when a call comes, agent receives a beep 
of 1 second, to know that incoming call is starting, and automaticaly 
receives the call.
To release this call, the agent can press *.

Read more info here: 
http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20AgentLogin


Best regards.
-- 

[ ]'s

Daniel Varella de Oliveira
Tecnologia IP Ltda
Tels.: +55 (21)3139-4091 / r. 108
  +55 (11)3588-0802 / r. 108
www.tecnologiaip.com.br


On Friday 21 September 2007 10:25, Tim Panton wrote:
> You can configure Mexuar's Corraleta web-based softphone to autoanswer.
> The user won't be able to unconfigure this, except by quitting the phone
> (or page or browser)
>
> (Full disclosure - I'm a director at Mexuar and wrote much of the
> code ;-) )
>
> Tim.
>
> On 17 Sep 2007, at 16:11, Joao Pereira wrote:
> > But still, the user can choose not to answer the phone.
> > I want to force the users to accept the calls.
> >
> > Regards
> > Joao Pereira
> >
> > Thiago Maluf wrote:
> >> Ola Joao,
> >> tem um modo do Asterisk fazer isso sim.
> >> Entre em contato no meu GTALK por esse e-mail e eu te dou mais
> >> informações.
> >> Abs!
> >>
> >> Hi List,
> >> The asterisk have one way to do it.
> >> just put one script to discovery if this user is online or offline.
> >> case is offline play one music. if not, call the user.
> >> understand?
> >> thiago!
> >>
> >> 2007/8/6, Joao Pereira <[EMAIL PROTECTED]>:
> >>> Hello
> >>> I need a Softphone with auto answer where users can't turn it off.
> >>> Does someone knows a softphone where users can't turn the auto
> >>> answer off?
> >>> Or is there any way Asterisk could force the clients to answer
> >>> the phone?
> >>>
> >>> Thanks
> >>> Regards
> >>> Joao Pereira
> >>>
> >>> ___
> >>> --Bandwidth and Colocation Provided by http://www.api-digital.com--
> >>>
> >>> asterisk-users mailing list
> >>> To UNSUBSCRIBE or update options visit:
> >>>http://lists.digium.com/mailman/listinfo/asterisk-users
> >
> > ___
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Re: [asterisk-users] Call Center SoftPhone with Auto Answer

[Tim Panton]

You can configure Mexuar's Corraleta web-based softphone to autoanswer.
The user won't be able to unconfigure this, except by quitting the phone
(or page or browser)

(Full disclosure - I'm a director at Mexuar and wrote much of the  
code ;-) )

Tim.

On 17 Sep 2007, at 16:11, Joao Pereira wrote:

> But still, the user can choose not to answer the phone.
> I want to force the users to accept the calls.
>
> Regards
> Joao Pereira
>
>
> Thiago Maluf wrote:
>> Ola Joao,
>> tem um modo do Asterisk fazer isso sim.
>> Entre em contato no meu GTALK por esse e-mail e eu te dou mais  
>> informações.
>> Abs!
>>
>> Hi List,
>> The asterisk have one way to do it.
>> just put one script to discovery if this user is online or offline.
>> case is offline play one music. if not, call the user.
>> understand?
>> thiago!
>>
>>
>>
>> 2007/8/6, Joao Pereira <[EMAIL PROTECTED]>:
>>
>>> Hello
>>> I need a Softphone with auto answer where users can't turn it off.
>>> Does someone knows a softphone where users can't turn the auto  
>>> answer off?
>>> Or is there any way Asterisk could force the clients to answer  
>>> the phone?
>>>
>>> Thanks
>>> Regards
>>> Joao Pereira
>>>
>>> ___
>>> --Bandwidth and Colocation Provided by http://www.api-digital.com--
>>>
>>> asterisk-users mailing list
>>> To UNSUBSCRIBE or update options visit:
>>>http://lists.digium.com/mailman/listinfo/asterisk-users
>>>
>>>
>>
>>
>>
>>
>
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Re: [asterisk-users] Call Center SoftPhone with Auto Answer

[Anthony Francis]

James FitzGibbon wrote:
> On 9/18/07, *David Gomillion* <[EMAIL PROTECTED] 
> > wrote:
>
> I've stayed out of this thread for a long time, and really didn't
> read the past comments, so if I'm repeating someone, I'm sorry.
> I've been thinking this for a while, and just have to say it. If
> you feel like you have to keep people from turning off the
> auto-answer feature on a softphone, you don't need a new
> softphone. You need new people.
>
>
> Yes, but have you ever drawn up a budget for a full-blown meatware(tm) 
> upgrade?
>
> Makes Vista look like a picnic.
>
> -- 
> j.
> 
Easy solution == pay by performance.

-- 
Thank you and have a wonderful day,

Anthony Francis
Rockynet VOIP



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Re: [asterisk-users] Call Center SoftPhone with Auto Answer

[James FitzGibbon]

On 9/18/07, David Gomillion <[EMAIL PROTECTED]> wrote:
>
> I've stayed out of this thread for a long time, and really didn't read the
> past comments, so if I'm repeating someone, I'm sorry. I've been thinking
> this for a while, and just have to say it. If you feel like you have to keep
> people from turning off the auto-answer feature on a softphone, you don't
> need a new softphone. You need new people.
>

Yes, but have you ever drawn up a budget for a full-blown meatware(tm)
upgrade?

Makes Vista look like a picnic.

-- 
j.
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Re: [asterisk-users] Call Center SoftPhone with Auto Answer

[David Gomillion]

On 9/18/07, Atis Lezdins <[EMAIL PROTECTED]> wrote:
>
> On 9/18/07, Joao Pereira <[EMAIL PROTECTED]> wrote:
> > I don't think so, because in paging/intercom, the phones must support
> > "Auto Answer".
> >
> > The link you sent says:
> > "SIP phones for the most part don't support any of these phone based
> > paging functions. If a SIP phone offers an Auto Answer function, you can
> > approximate limited paging intercom functionality."
> >
> > I'm using X-Lite, and in X-Lite I can't force the users to answer the
> > call. The users can put "Auto Answer = Off".
> >
> > Also, the response from Counterpath was weird, as they said they're
> > engineering team cannot remove the Auto Answer option:
> > "To have the auto-answer permanently on in the context that you wish to
> > have is a feature that our engineering team cannot hard code into the
> > phone. It can be turned on and off in the menu "
>
> Actually i believe you can do it yourself. X-Lite is windows, right?
> There are a bunch of programs, allowing to edit internal resources of
> executable files. So, just grab a resource editor (i prefer XN
> Resource Editor), open .exe file, edit the menu - disable (and hide)
> items you want to forbid changing for users, and give them the
> executable. I'm not certain that X-Lite's executable is not
> packed/crypted, but editing SJPhone was very successful some time ago.
>
> Of course, there's always an option for user - to take another
> softphone, but whatever softphone you choose - they will have the same
> chance.


I've stayed out of this thread for a long time, and really didn't read the
past comments, so if I'm repeating someone, I'm sorry. I've been thinking
this for a while, and just have to say it. If you feel like you have to keep
people from turning off the auto-answer feature on a softphone, you don't
need a new softphone. You need new people.
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Re: [asterisk-users] Call Center SoftPhone with Auto Answer

[Atis Lezdins]

On 9/18/07, Joao Pereira <[EMAIL PROTECTED]> wrote:
> I don't think so, because in paging/intercom, the phones must support
> "Auto Answer".
>
> The link you sent says:
> "SIP phones for the most part don't support any of these phone based
> paging functions. If a SIP phone offers an Auto Answer function, you can
> approximate limited paging intercom functionality."
>
> I'm using X-Lite, and in X-Lite I can't force the users to answer the
> call. The users can put "Auto Answer = Off".
>
> Also, the response from Counterpath was weird, as they said they're
> engineering team cannot remove the Auto Answer option:
> "To have the auto-answer permanently on in the context that you wish to
> have is a feature that our engineering team cannot hard code into the
> phone. It can be turned on and off in the menu "

Actually i believe you can do it yourself. X-Lite is windows, right?
There are a bunch of programs, allowing to edit internal resources of
executable files. So, just grab a resource editor (i prefer XN
Resource Editor), open .exe file, edit the menu - disable (and hide)
items you want to forbid changing for users, and give them the
executable. I'm not certain that X-Lite's executable is not
packed/crypted, but editing SJPhone was very successful some time ago.

Of course, there's always an option for user - to take another
softphone, but whatever softphone you choose - they will have the same
chance.

Regards,
Atis

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Re: [asterisk-users] Call Center SoftPhone with Auto Answer

[Zoa]

Zoiper can do it when you use the provisioning, contact me offlist on 
[EMAIL PROTECTED]

Zoa


Joao Pereira wrote:
> I don't think so, because in paging/intercom, the phones must support 
> "Auto Answer".
>
> The link you sent says:
> "SIP phones for the most part don't support any of these phone based 
> paging functions. If a SIP phone offers an Auto Answer function, you can 
> approximate limited paging intercom functionality."
>
> I'm using X-Lite, and in X-Lite I can't force the users to answer the 
> call. The users can put "Auto Answer = Off".
>
> Also, the response from Counterpath was weird, as they said they're 
> engineering team cannot remove the Auto Answer option:
> "To have the auto-answer permanently on in the context that you wish to 
> have is a feature that our engineering team cannot hard code into the 
> phone. It can be turned on and off in the menu "
>
> So, if someone knows a nice softphone for an Asterisk Call Center, 
> please advice me.
> Thanks
> Regards
> Joao Pereira
>
>
>
>
> Ed Pastore wrote:
>   
>> On Sep 17, 2007, at 11:11 AM, Joao Pereira wrote:
>>
>> 
>>> But still, the user can choose not to answer the phone.
>>> I want to force the users to accept the calls.
>>>   
>> Wouldn't that be the same as paging/intercom, then?
>> http://www.voip-info.org/wiki/view/Asterisk+Paging+and+Intercom
>> 
>
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Re: [asterisk-users] Call Center SoftPhone with Auto Answer

[Dean Collins]

What about using trixbox pro and forcing auto answer with the hud server
configuration?

Regards,

Dean Collins
Cognation Pty Ltd
[EMAIL PROTECTED]
+1-212-203-4357 Ph
+61-2-9016-5642 (Sydney in-dial).


> -Original Message-
> From: [EMAIL PROTECTED] [mailto:asterisk-users-
> [EMAIL PROTECTED] On Behalf Of Joao Pereira
> Sent: Tuesday, 18 September 2007 1:14 PM
> To: Ed Pastore; Asterisk Users Mailing List - Non-Commercial
Discussion
> Subject: Re: [asterisk-users] Call Center SoftPhone with Auto Answer
> 
> I don't think so, because in paging/intercom, the phones must support
> "Auto Answer".
> 
> The link you sent says:
> "SIP phones for the most part don't support any of these phone based
> paging functions. If a SIP phone offers an Auto Answer function, you
can
> approximate limited paging intercom functionality."
> 
> I'm using X-Lite, and in X-Lite I can't force the users to answer the
> call. The users can put "Auto Answer = Off".
> 
> Also, the response from Counterpath was weird, as they said they're
> engineering team cannot remove the Auto Answer option:
> "To have the auto-answer permanently on in the context that you wish
to
> have is a feature that our engineering team cannot hard code into the
> phone. It can be turned on and off in the menu "
> 
> So, if someone knows a nice softphone for an Asterisk Call Center,
> please advice me.
> Thanks
> Regards
> Joao Pereira
> 
> 
> 
> 
> Ed Pastore wrote:
> > On Sep 17, 2007, at 11:11 AM, Joao Pereira wrote:
> >
> >> But still, the user can choose not to answer the phone.
> >> I want to force the users to accept the calls.
> >
> > Wouldn't that be the same as paging/intercom, then?
> > http://www.voip-info.org/wiki/view/Asterisk+Paging+and+Intercom
> 
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Re: [asterisk-users] Call Center SoftPhone with Auto Answer

[Joao Pereira]

I don't think so, because in paging/intercom, the phones must support 
"Auto Answer".

The link you sent says:
"SIP phones for the most part don't support any of these phone based 
paging functions. If a SIP phone offers an Auto Answer function, you can 
approximate limited paging intercom functionality."

I'm using X-Lite, and in X-Lite I can't force the users to answer the 
call. The users can put "Auto Answer = Off".

Also, the response from Counterpath was weird, as they said they're 
engineering team cannot remove the Auto Answer option:
"To have the auto-answer permanently on in the context that you wish to 
have is a feature that our engineering team cannot hard code into the 
phone. It can be turned on and off in the menu "

So, if someone knows a nice softphone for an Asterisk Call Center, 
please advice me.
Thanks
Regards
Joao Pereira




Ed Pastore wrote:
> On Sep 17, 2007, at 11:11 AM, Joao Pereira wrote:
>
>> But still, the user can choose not to answer the phone.
>> I want to force the users to accept the calls.
>
> Wouldn't that be the same as paging/intercom, then?
> http://www.voip-info.org/wiki/view/Asterisk+Paging+and+Intercom

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Re: [asterisk-users] Call Center SoftPhone with Auto Answer

[Chris Mason (Lists)]

Joao Pereira wrote:
> But still, the user can choose not to answer the phone.
> I want to force the users to accept the calls.
> 

You would also need a phone that did not have Do Not Disturb. I don't
think you would find that.
I think you could get a software company like Zoiper to remove the
features you did not want and to enable auto-answer out of the box for a
fee.

-- 
Chris Mason
Anguilla: (264) 497-5670 Fax: (264) 497-8463 Cell: 264-235-5670
International:  (305) 704-7249 Fax: (815)301-9759
Yahoo IM only: [EMAIL PROTECTED]

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Re: [asterisk-users] Call Center SoftPhone with Auto Answer

[Ed Pastore]

On Sep 17, 2007, at 11:11 AM, Joao Pereira wrote:

> But still, the user can choose not to answer the phone.
> I want to force the users to accept the calls.

Wouldn't that be the same as paging/intercom, then?
http://www.voip-info.org/wiki/view/Asterisk+Paging+and+Intercom

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Re: [asterisk-users] Call Center SoftPhone with Auto Answer

[Chris Mason (Lists)]

Kenneth T. Van Wie II wrote:
...


Did you mean to include an answer or a question of some type?

-- 
Chris Mason

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Re: [asterisk-users] Call Center SoftPhone with Auto Answer

[Kenneth T. Van Wie II]

 

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Chris
Mason (Lists)
Sent: Monday, September 17, 2007 12:45 PM
To: [EMAIL PROTECTED]; Asterisk Users Mailing List - Non-Commercial
Discussion
Subject: Re: [asterisk-users] Call Center SoftPhone with Auto Answer

Joao Pereira wrote:
> But still, the user can choose not to answer the phone.
> I want to force the users to accept the calls.
> 

You would also need a phone that did not have Do Not Disturb. I don't
think you would find that.
I think you could get a software company like Zoiper to remove the
features you did not want and to enable auto-answer out of the box for a
fee.

--
Chris Mason
Anguilla: (264) 497-5670 Fax: (264) 497-8463 Cell: 264-235-5670
International:  (305) 704-7249 Fax: (815)301-9759 Yahoo IM only:
[EMAIL PROTECTED]

--
This message has been scanned for viruses and dangerous content by
MailScanner, and is believed to be clean.


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Re: [asterisk-users] Call Center SoftPhone with Auto Answer

[Kenneth T. Van Wie II]

 

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Chris
Mason (Lists)
Sent: Monday, September 17, 2007 12:45 PM
To: [EMAIL PROTECTED]; Asterisk Users Mailing List - Non-Commercial
Discussion
Subject: Re: [asterisk-users] Call Center SoftPhone with Auto Answer

Joao Pereira wrote:
> But still, the user can choose not to answer the phone.
> I want to force the users to accept the calls.
> 

You would also need a phone that did not have Do Not Disturb. I don't
think you would find that.
I think you could get a software company like Zoiper to remove the
features you did not want and to enable auto-answer out of the box for a
fee.

--
Chris Mason
Anguilla: (264) 497-5670 Fax: (264) 497-8463 Cell: 264-235-5670
International:  (305) 704-7249 Fax: (815)301-9759 Yahoo IM only:
[EMAIL PROTECTED]

--
This message has been scanned for viruses and dangerous content by
MailScanner, and is believed to be clean.


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Re: [asterisk-users] Call Center SoftPhone with Auto Answer

[Joao Pereira]

But still, the user can choose not to answer the phone.
I want to force the users to accept the calls.

Regards
Joao Pereira


Thiago Maluf wrote:
> Ola Joao,
> tem um modo do Asterisk fazer isso sim.
> Entre em contato no meu GTALK por esse e-mail e eu te dou mais informações.
> Abs!
>
> Hi List,
> The asterisk have one way to do it.
> just put one script to discovery if this user is online or offline.
> case is offline play one music. if not, call the user.
> understand?
> thiago!
>
>
>
> 2007/8/6, Joao Pereira <[EMAIL PROTECTED]>:
>   
>> Hello
>> I need a Softphone with auto answer where users can't turn it off.
>> Does someone knows a softphone where users can't turn the auto answer off?
>> Or is there any way Asterisk could force the clients to answer the phone?
>>
>> Thanks
>> Regards
>> Joao Pereira
>>
>> ___
>> --Bandwidth and Colocation Provided by http://www.api-digital.com--
>>
>> asterisk-users mailing list
>> To UNSUBSCRIBE or update options visit:
>>http://lists.digium.com/mailman/listinfo/asterisk-users
>>
>> 
>
>
>
>   

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Re: [asterisk-users] Call Center SoftPhone with Auto Answer

[Thiago Maluf]

Ola Joao,
tem um modo do Asterisk fazer isso sim.
Entre em contato no meu GTALK por esse e-mail e eu te dou mais informações.
Abs!

Hi List,
The asterisk have one way to do it.
just put one script to discovery if this user is online or offline.
case is offline play one music. if not, call the user.
understand?
thiago!



2007/8/6, Joao Pereira <[EMAIL PROTECTED]>:
>
> Hello
> I need a Softphone with auto answer where users can't turn it off.
> Does someone knows a softphone where users can't turn the auto answer off?
> Or is there any way Asterisk could force the clients to answer the phone?
>
> Thanks
> Regards
> Joao Pereira
>
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-- 

THIAGO MALUF RESENDE
Consultor Voip e Programador WEB (Voip Developer and Web Developer)
Tel: +55 21 86042100
e-mail: [EMAIL PROTECTED]
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Re: [asterisk-users] Call Center SoftPhone with Auto Answer

[[EMAIL PROTECTED]]

Hello,

Zoiper biz does auto answer. (www.zoiper.com)
You could use the provisioning (http://www.zoiper.com/images/pdf.gif ) 
and make the config files read only to the user to make sure he can't 
change the settings.
Or you could opt for the OEM version and change it to however you'd like 
it to be. Or if you have any other feature requests to make this easier 
for you, you can email [EMAIL PROTECTED] with more details about 
your project and we might add them to our roadmap for the biz version.

Zoa


Joao Pereira wrote:
> Hello
> I need a Softphone with auto answer where users can't turn it off.
> Does someone knows a softphone where users can't turn the auto answer off?
> Or is there any way Asterisk could force the clients to answer the phone?
>
> Thanks
> Regards
> Joao Pereira
>
> ___
> --Bandwidth and Colocation Provided by http://www.api-digital.com--
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>http://lists.digium.com/mailman/listinfo/asterisk-users
>   


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Re: [asterisk-users] Call Center SoftPhone with Auto Answer

[Leonardo Kamache (Gmail)]

X-Lite do what you need...




On 8/6/07, Joao Pereira <[EMAIL PROTECTED]> wrote:
> Hello
> I need a Softphone with auto answer where users can't turn it off.
> Does someone knows a softphone where users can't turn the auto answer off?
> Or is there any way Asterisk could force the clients to answer the phone?
>
> Thanks
> Regards
> Joao Pereira
>
> ___
> --Bandwidth and Colocation Provided by http://www.api-digital.com--
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>http://lists.digium.com/mailman/listinfo/asterisk-users
>

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[asterisk-users] Call Center SoftPhone with Auto Answer

[Joao Pereira]

Hello
I need a Softphone with auto answer where users can't turn it off.
Does someone knows a softphone where users can't turn the auto answer off?
Or is there any way Asterisk could force the clients to answer the phone?

Thanks
Regards
Joao Pereira

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