[asterisk-users] Call transfer using agi
Hi, I have a typical call center with queues and agents added via AddQueueMember. One of my requirement is to implement a forgot password function. If a caller does not remember the password, he calls up an unauthenticated line and the agent manually authenticates him. Then the caller should have a provision to reset his password. The requirement is that the agent should not know the new password of caller. I have an agi to change password and can transfer call to agi, but I do not know how to transfer the call back to agent from agi. So basically how can an agi transfer a call to an extension? Thanks and regards, raj ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call transfer using agi
You could simply have it Dial() to wherever it needs to go at the end of the script. 2009/1/6 Rajkumar S > Hi, > > I have a typical call center with queues and agents added via > AddQueueMember. One of my requirement is to implement a forgot > password function. If a caller does not remember the password, he > calls up an unauthenticated line and the agent manually authenticates > him. Then the caller should have a provision to reset his password. > The requirement is that the agent should not know the new password of > caller. > > I have an agi to change password and can transfer call to agi, but I > do not know how to transfer the call back to agent from agi. > > So basically how can an agi transfer a call to an extension? > > Thanks and regards, > > raj > > ___ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- Loway - home of QueueMetrics - http://queuemetrics.com ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
