Re: [asterisk-users] Issue with Polycom SPIP650 and its sidecar
2011/11/30 Marco Mooijekind marco.mooijek...@gmail.com Maybe use a power supply instead of PoE, see if problem still occurs. Marco. Yes, that's what I meant by not using PoE. Op 30 nov. 2011 18:46 schreef Olivier oza_4...@yahoo.fr het volgende: 2011/11/30 Mike l...@net-wall.com Hi Olivier, ** ** It if occurs only on the sidecar, I would imagine this is either a defective sidecar/Polycom phone, or a defective PoE switch not giving enough power. Changing PoE port would eliminate of confirm the PoE port being the issue, but I’m betting on a Polycom defect. ** ** Make sure the PoE port is configured (if it`s a smart switch) to send maximum power to the port, with a sidecar I think the phone requires 12W. This info is very interesting. I wouldn't be too surprised that a PoE switch not supplying its theorical 15W output on a long period. I'll try to use work around this possible cause by not using PoE. In any case, I'll report my findings here. ** ** Regards, ** ** Mike ** ** ** ** ** ** *From:* asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] *On Behalf Of *Olivier *Sent:* Wednesday, November 30, 2011 10:27 AM *To:* Asterisk Users Mailing List - Non-Commercial Discussion *Subject:* [asterisk-users] Issue with Polycom SPIP650 and its sidecar** ** ** ** Hello, On one location, I've got from time to time (let say one a week) the following issue : the phone SoundPoint 650 works ok (can call or answer, display and sound are ok), the sidecar looses its display : entries on sidecar's LCD screen are not displayed anymore, or names are truncated, or BLF are not shown or updated. I only have one SPIP650 on this system so I can't compare with others. What could be the root cause of this ? Regards -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Issue with Polycom SPIP650 and its sidecar [SOLVED]
2011/11/30 Mike l...@net-wall.com Hi Olivier, ** ** It if occurs only on the sidecar, I would imagine this is either a defective sidecar/Polycom phone, or a defective PoE switch not giving enough power. Changing PoE port would eliminate of confirm the PoE port being the issue, but I’m betting on a Polycom defect. ** ** Make sure the PoE port is configured (if it`s a smart switch) to send maximum power to the port, with a sidecar I think the phone requires 12W. ** ** Regards, ** ** Mike Hello, As suggested here, we tried this morning, to check if the problem could come from PoE. When my collegue arrived there, he had the chance to see the sidecar in its broken mode: names missing on the LCD screen and so on. Plugging a power supplying instantly solved the issue (no need to reboot anything). I still can explain myself why a PoE switch (a Linksys SRW224P) would succeed or fail to deliver power to a plugged IP phone, given that only a couple of Polycom phones are using this switch a power source. Thanks for everyone. Cheers -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Issue with Polycom SPIP650 and its sidecar [SOLVED]
Le 01/12/2011 13:44, Olivier a écrit : [...] I still can explain myself why a PoE switch (a Linksys SRW224P) would succeed or fail to deliver power to a plugged IP phone, given that only a couple of Polycom phones are using this switch a power source. I think your switch deliver a max value of power per port, the phone and side-car take are just on this limit. -- Daniel -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Issue with Polycom SPIP650 and its sidecar [SOLVED]
From experience, that model is not reliable. I have changed those with HP Procurve and my problems were gone. Just my 0.02 Jimmy -Original Message- From: oza_4...@yahoo.fr Sent: Thu, 1 Dec 2011 13:44:44 +0100 To: asterisk-users@lists.digium.com Subject: Re: [asterisk-users] Issue with Polycom SPIP650 and its sidecar [SOLVED] 2011/11/30 Mike l...@net-wall.com Hi Olivier, ** ** It if occurs only on the sidecar, I would imagine this is either a defective sidecar/Polycom phone, or a defective PoE switch not giving enough power. Changing PoE port would eliminate of confirm the PoE port being the issue, but I’m betting on a Polycom defect. ** ** Make sure the PoE port is configured (if it`s a smart switch) to send maximum power to the port, with a sidecar I think the phone requires 12W. ** ** Regards, ** ** Mike Hello, As suggested here, we tried this morning, to check if the problem could come from PoE. When my collegue arrived there, he had the chance to see the sidecar in its broken mode: names missing on the LCD screen and so on. Plugging a power supplying instantly solved the issue (no need to reboot anything). I still can explain myself why a PoE switch (a Linksys SRW224P) would succeed or fail to deliver power to a plugged IP phone, given that only a couple of Polycom phones are using this switch a power source. Thanks for everyone. Cheers FREE 3D EARTH SCREENSAVER - Watch the Earth right on your desktop! Check it out at http://www.inbox.com/earth -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Issue with Polycom SPIP650 and its sidecar
Hello, On one location, I've got from time to time (let say one a week) the following issue : the phone SoundPoint 650 works ok (can call or answer, display and sound are ok), the sidecar looses its display : entries on sidecar's LCD screen are not displayed anymore, or names are truncated, or BLF are not shown or updated. I only have one SPIP650 on this system so I can't compare with others. What could be the root cause of this ? Regards -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Issue with Polycom SPIP650 and its sidecar
From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Olivier Sent: Wednesday, November 30, 2011 9:27 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Issue with Polycom SPIP650 and its sidecar Hello, On one location, I've got from time to time (let say one a week) the following issue : the phone SoundPoint 650 works ok (can call or answer, display and sound are ok), the sidecar looses its display : entries on sidecar's LCD screen are not displayed anymore, or names are truncated, or BLF are not shown or updated. I only have one SPIP650 on this system so I can't compare with others. What could be the root cause of this ? Regards I doubt it is an Asterisk related issue, but what version of Asterisk is the phone running on? The most likely probabilities as I see them are (1) network or power issue (2) hardware problem with the phone (3) provisioning issue with the phone (bad sip.ld or such). You could investigate /var/log/asterisk/full to see what kind of call activity occurs around these failures. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Issue with Polycom SPIP650 and its sidecar
When the side car looses it entries, what does the config file show for the entries. This happened to me one time but that was only because for some reason, the contacts file was deleted by accident and I had to recreate it. ( I have a backup now too! ) It probably as Dan said, check the firmware and get the latest. Make sure your sidecar is pushed down all the way. Possible get a new IP650 and see if it exhibits the same behavior. I am pretty positive its not asterisk related. From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Danny Nicholas Sent: Wednesday, November 30, 2011 10:32 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: Re: [asterisk-users] Issue with Polycom SPIP650 and its sidecar From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Olivier Sent: Wednesday, November 30, 2011 9:27 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Issue with Polycom SPIP650 and its sidecar Hello, On one location, I've got from time to time (let say one a week) the following issue : the phone SoundPoint 650 works ok (can call or answer, display and sound are ok), the sidecar looses its display : entries on sidecar's LCD screen are not displayed anymore, or names are truncated, or BLF are not shown or updated. I only have one SPIP650 on this system so I can't compare with others. What could be the root cause of this ? Regards I doubt it is an Asterisk related issue, but what version of Asterisk is the phone running on? The most likely probabilities as I see them are (1) network or power issue (2) hardware problem with the phone (3) provisioning issue with the phone (bad sip.ld or such). You could investigate /var/log/asterisk/full to see what kind of call activity occurs around these failures. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Issue with Polycom SPIP650 and its sidecar
2011/11/30 Danny Nicholas da...@debsinc.com *From:* asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] *On Behalf Of *Olivier *Sent:* Wednesday, November 30, 2011 9:27 AM *To:* Asterisk Users Mailing List - Non-Commercial Discussion *Subject:* [asterisk-users] Issue with Polycom SPIP650 and its sidecar ** ** Hello, On one location, I've got from time to time (let say one a week) the following issue : the phone SoundPoint 650 works ok (can call or answer, display and sound are ok), the sidecar looses its display : entries on sidecar's LCD screen are not displayed anymore, or names are truncated, or BLF are not shown or updated. I only have one SPIP650 on this system so I can't compare with others. What could be the root cause of this ? Regards ** ** I doubt it is an Asterisk related issue, but what version of Asterisk is the phone running on? 1.6.1.18 The most likely probabilities as I see them are (1) network or power issue (2) hardware problem with the phone (3) provisioning issue with the phone (bad sip.ld or such). You could investigate /var/log/asterisk/full to see what kind of call activity occurs around these failures. I agree with your list of probabilities. The trouble is at the moment, I need phone user help to detect when sidecar display is stopping or restarting : if I could read by myself somewhere something meaning the sidecar is doing wrong, that would be perfect :-( If someone could testify about a successfull (or unsuccessful) experience with the same hardware, that would also help. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Issue with Polycom SPIP650 and its sidecar
Hi Olivier, It if occurs only on the sidecar, I would imagine this is either a defective sidecar/Polycom phone, or a defective PoE switch not giving enough power. Changing PoE port would eliminate of confirm the PoE port being the issue, but I'm betting on a Polycom defect. Make sure the PoE port is configured (if it`s a smart switch) to send maximum power to the port, with a sidecar I think the phone requires 12W. Regards, Mike From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Olivier Sent: Wednesday, November 30, 2011 10:27 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Issue with Polycom SPIP650 and its sidecar Hello, On one location, I've got from time to time (let say one a week) the following issue : the phone SoundPoint 650 works ok (can call or answer, display and sound are ok), the sidecar looses its display : entries on sidecar's LCD screen are not displayed anymore, or names are truncated, or BLF are not shown or updated. I only have one SPIP650 on this system so I can't compare with others. What could be the root cause of this ? Regards -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Issue with Polycom SPIP650 and its sidecar
2011/11/30 eherr email.eherr9...@gmail.com When the side car looses it entries, what does the config file show for the entries. ** ** This happened to me one time but that was only because for some reason, the contacts file was deleted by accident and I had to recreate it. ( I have a backup now too! ) I didn't investigate much in this direction, as in my case, sometimes I have several days of operation without any issue. So to match the problem you met, the phone should get corrupted config for several hours, then correct config for several days, then corrupted config again. ** ** It probably as Dan said, check the firmware and get the latest. You're right, I should do that. Make sure your sidecar is pushed down all the way. The way a Polycom sidecar is plugged into a phone seems fragile to me. Possible get a new IP650 and see if it exhibits the same behavior. I already changed the sidecar once ... ** ** I am pretty positive its not asterisk related. I agree ** ** *From:* asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] *On Behalf Of *Danny Nicholas *Sent:* Wednesday, November 30, 2011 10:32 AM *To:* 'Asterisk Users Mailing List - Non-Commercial Discussion' *Subject:* Re: [asterisk-users] Issue with Polycom SPIP650 and its sidecar ** ** *From:* asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] *On Behalf Of *Olivier *Sent:* Wednesday, November 30, 2011 9:27 AM *To:* Asterisk Users Mailing List - Non-Commercial Discussion *Subject:* [asterisk-users] Issue with Polycom SPIP650 and its sidecar ** ** Hello, On one location, I've got from time to time (let say one a week) the following issue : the phone SoundPoint 650 works ok (can call or answer, display and sound are ok), the sidecar looses its display : entries on sidecar's LCD screen are not displayed anymore, or names are truncated, or BLF are not shown or updated. I only have one SPIP650 on this system so I can't compare with others. What could be the root cause of this ? Regards ** ** I doubt it is an Asterisk related issue, but what version of Asterisk is the phone running on? The most likely probabilities as I see them are (1) network or power issue (2) hardware problem with the phone (3) provisioning issue with the phone (bad sip.ld or such). You could investigate /var/log/asterisk/full to see what kind of call activity occurs around these failures. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Issue with Polycom SPIP650 and its sidecar
2011/11/30 Mike l...@net-wall.com Hi Olivier, ** ** It if occurs only on the sidecar, I would imagine this is either a defective sidecar/Polycom phone, or a defective PoE switch not giving enough power. Changing PoE port would eliminate of confirm the PoE port being the issue, but I’m betting on a Polycom defect. ** ** Make sure the PoE port is configured (if it`s a smart switch) to send maximum power to the port, with a sidecar I think the phone requires 12W. This info is very interesting. I wouldn't be too surprised that a PoE switch not supplying its theorical 15W output on a long period. I'll try to use work around this possible cause by not using PoE. In any case, I'll report my findings here. ** ** Regards, ** ** Mike ** ** ** ** ** ** *From:* asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] *On Behalf Of *Olivier *Sent:* Wednesday, November 30, 2011 10:27 AM *To:* Asterisk Users Mailing List - Non-Commercial Discussion *Subject:* [asterisk-users] Issue with Polycom SPIP650 and its sidecar ** ** Hello, On one location, I've got from time to time (let say one a week) the following issue : the phone SoundPoint 650 works ok (can call or answer, display and sound are ok), the sidecar looses its display : entries on sidecar's LCD screen are not displayed anymore, or names are truncated, or BLF are not shown or updated. I only have one SPIP650 on this system so I can't compare with others. What could be the root cause of this ? Regards -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Issue with Polycom SPIP650 and its sidecar
Maybe use a power supply instead of PoE, see if problem still occurs. Marco. Op 30 nov. 2011 18:46 schreef Olivier oza_4...@yahoo.fr het volgende: 2011/11/30 Mike l...@net-wall.com Hi Olivier, ** ** It if occurs only on the sidecar, I would imagine this is either a defective sidecar/Polycom phone, or a defective PoE switch not giving enough power. Changing PoE port would eliminate of confirm the PoE port being the issue, but I’m betting on a Polycom defect. ** ** Make sure the PoE port is configured (if it`s a smart switch) to send maximum power to the port, with a sidecar I think the phone requires 12W. This info is very interesting. I wouldn't be too surprised that a PoE switch not supplying its theorical 15W output on a long period. I'll try to use work around this possible cause by not using PoE. In any case, I'll report my findings here. ** ** Regards, ** ** Mike ** ** ** ** ** ** *From:* asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] *On Behalf Of *Olivier *Sent:* Wednesday, November 30, 2011 10:27 AM *To:* Asterisk Users Mailing List - Non-Commercial Discussion *Subject:* [asterisk-users] Issue with Polycom SPIP650 and its sidecar*** * ** ** Hello, On one location, I've got from time to time (let say one a week) the following issue : the phone SoundPoint 650 works ok (can call or answer, display and sound are ok), the sidecar looses its display : entries on sidecar's LCD screen are not displayed anymore, or names are truncated, or BLF are not shown or updated. I only have one SPIP650 on this system so I can't compare with others. What could be the root cause of this ? Regards -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
