On Wed, Jul 2, 2014 at 4:11 PM, Mitch Claborn mitch...@claborn.net wrote:
Short question: how to get control or notification (gosub, macro, AGI) when
a queue member's phone starts ringing due to an incoming call from the
queue.
Backround: Our phone operators serve both an asterisk call queue and a
queue for web chat support. I have a gosub on the queue that calls to our
app server to mark the operator unavailable for web chat as soon as they
answer an incoming queue call. Similarly, when a web chat is connected, it
uses AMI to tell asterisk to take the operator out of the phone queue.
The other day, one operator got a web chat that came in while her phone was
ringing with a queue call, so that neither remove from queue operation was
effective in time. If I could get notification when the phone starts
ringing I can reduce the window of opportunity for that by several seconds.
It's only happened once in 2 years that I know of, so may not be worth
worrying about.
AMI will raise the AgentCalled[1] event.
[1]
https://wiki.asterisk.org/wiki/display/AST/Asterisk+11+ManagerEvent_AgentCalled
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Paul Belanger | PolyBeacon, Inc.
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