[asterisk-users] Queue - agent auto-answer
Hi, Is there any way to have queue member interface answer automatically? Basically when agentA is called, his phone picks up with no intervention from his part? (assuming of course he's available and not on the phone, and not paused). I already manage this with the Page application (using exten = s,n,SIPAddHeader(Alert-Info: Ring Answer)) and Polycom phones. But how do I do this for calls that are handled by the Queue application? Mike -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue - agent auto-answer
I believe all you need to do is to do the same thing just before running the Queue command...checking On Thu, Jan 27, 2011 at 10:45 AM, Mike l...@net-wall.com wrote: Hi, Is there any way to have queue member interface answer automatically? Basically when agentA is called, his phone picks up with no intervention from his part? (assuming of course he’s available and not on the phone, and not paused). I already manage this with the Page application (using exten = s,n,SIPAddHeader(Alert-Info: Ring Answer)) and Polycom phones. But how do I do this for calls that are handled by the Queue application? Mike -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue - agent auto-answer
We do something similar to this by logging a Local channel (eg: Local/1234@AgentContext) into the queue that passes each call through a few lines of dialplan code before going to the SIP extension. Jordan From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Mike Sent: 27 January 2011 16:46 To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: [asterisk-users] Queue - agent auto-answer Hi, Is there any way to have queue member interface answer automatically? Basically when agentA is called, his phone picks up with no intervention from his part? (assuming of course he's available and not on the phone, and not paused). I already manage this with the Page application (using exten = s,n,SIPAddHeader(Alert-Info: Ring Answer)) and Polycom phones. But how do I do this for calls that are handled by the Queue application? Mike -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue - agent auto-answer
Ah, there we go, what you'll need to do is some magic with Local channelscheck out FreePBX's code, it's a little more than I wish to copy/paste On Thu, Jan 27, 2011 at 10:55 AM, Sherwood McGowan sherwood.mcgo...@gmail.com wrote: I believe all you need to do is to do the same thing just before running the Queue command...checking On Thu, Jan 27, 2011 at 10:45 AM, Mike l...@net-wall.com wrote: Hi, Is there any way to have queue member interface answer automatically? Basically when agentA is called, his phone picks up with no intervention from his part? (assuming of course he’s available and not on the phone, and not paused). I already manage this with the Page application (using exten = s,n,SIPAddHeader(Alert-Info: Ring Answer)) and Polycom phones. But how do I do this for calls that are handled by the Queue application? Mike -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue - agent auto-answer
Is there any way to have queue member interface answer automatically? Basically when agentA is called, his phone picks up with no intervention from his part? (assuming of course hes available and not on the phone, and not paused). I already manage this with the Page application (using exten = s,n,SIPAddHeader(Alert-Info: Ring Answer)) and Polycom phones. But how do I do this for calls that are handled by the Queue application? I believe all you need to do is to do the same thing just before running the Queue command...checking And that is indeed correct. I had tried that of course, but by calling line1 of my phone with line2 of the same phone. What did I expect... So after reading your email I had a facepalm moment and tried it properly, and it works. Unfortunately it seems that this can be done per queue, but not per agent, but that'll work for my purposes. Mike -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue - agent auto-answer
Yeah, if you want per agent, you'll need to use local channels for the agent interface definition, then in the callagent context, you'll need to parse the agent's extension and determine if that agent is supposed to have autoanswer or not... func_odbc and a little dialplan logic should work nicely :) (Of course, I'm biased, I work almost exclusively with database driven solutions :P ) Cheers mate! On Thu, Jan 27, 2011 at 1:06 PM, Mike l...@net-wall.com wrote: Is there any way to have queue member interface answer automatically? Basically when agentA is called, his phone picks up with no intervention from his part? (assuming of course he’s available and not on the phone, and not paused). I already manage this with the Page application (using exten = s,n,SIPAddHeader(Alert-Info: Ring Answer)) and Polycom phones. But how do I do this for calls that are handled by the Queue application? I believe all you need to do is to do the same thing just before running the Queue command...checking And that is indeed correct. I had tried that of course, but by calling line1 of my phone with line2 of the same phone. What did I expect... So after reading your email I had a facepalm moment and tried it properly, and it works. Unfortunately it seems that this can be done per queue, but not per agent, but that'll work for my purposes. Mike -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue - agent auto-answer
Yeah, if you want per agent, you'll need to use local channels for the agent interface definition, then in the callagent context, you'll need to parse the agent's extension and determine if that agent is supposed to have autoanswer or not... func_odbc and a little dialplan logic should work nicely :) (Of course, I'm biased, I work almost exclusively with database driven solutions :P ) So do I, but this might be more trouble than it`s worth in this particular case. But I`ll keep this knowledge on hand, might be useful one day. Mike -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
