Re: [asterisk-users] queue periodic-announce without stopping ringing
On Mon, Jun 15, 2015 at 9:22 AM, Marek Cervenka wrote: > hello, > > is it possible to play queue periodic-announce without stopping agents > ringing? actual situation is sequential - ring agents, play announce (for 15 > sec), ring agents , ... (i need to connect agent with caller asap when agent > is free) > > is it possible with ARI? > ARI does not change or otherwise allow for the manipulation of the mechanics in app_queue. If you want to use app_queue, ARI is not the API for you. If you are looking to write your own call queue application, than ARI has the ability to manipulate media on a channel, as well as whether or not ringing is being indicated to the channel. Since you want to ring an agent, play media to the agent, then ring the agent again, you will most likely need to indicate ringing to the agent using inband ringing (via a 'tone' media URI [1]). For more information on ARI and its intended use, see [2]. [1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Channels+REST+API#Asterisk13ChannelsRESTAPI-play [2] https://wiki.asterisk.org/wiki/pages/viewpage.action?pageId=29395573 Matt -- Matthew Jordan Digium, Inc. | Director of Technology 445 Jan Davis Drive NW - Huntsville, AL 35806 - USA Check us out at: http://digium.com & http://asterisk.org -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] queue periodic-announce without stopping ringing
hello, is it possible to play queue periodic-announce without stopping agents ringing? actual situation is sequential - ring agents, play announce (for 15 sec), ring agents , ... (i need to connect agent with caller asap when agent is free) is it possible with ARI? -- --- Marek Cervenka === -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue Periodic Announce not working...
It works. Thanks On 30 May 2013 19:39, "Doug Lytle" wrote: > >> periodic-announce = /var/lib/asterisk/sounds/en/test/AVG-15.wav > > Try it without the .wav > > Doug > > -- > Ben Franklin quote: > > "Those who would give up Essential Liberty to purchase a little Temporary > Safety, deserve neither Liberty nor Safety." > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: >http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue Periodic Announce not working...
>> periodic-announce = /var/lib/asterisk/sounds/en/test/AVG-15.wav Try it without the .wav Doug -- Ben Franklin quote: "Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety." -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Queue Periodic Announce not working...
I am having a queue where included periodic announce like the below,
[test]
context = default
member = Agent/1001
member = Agent/1002
music = default
strategy = rrmemory
ringinuse = no
timeout = 15
retry = 1
maxlen = 0
joinempty = yes
leavewhenempty = no
periodic-announce = /var/lib/asterisk/sounds/en/test/AVG-15.wav
periodic-announce-frequency=30
random-periodic-announce=no
relative-periodic-announce=yes
wrapuptime = 10
When am entering into the queue, the CLI shows playing periodic announce
but actually its not playing. Even I do have the file in the proper
directory.
Below is the CLI log,
-- Playing 'avgtest/AVG-13.slin' (language 'en')
[May 30 05:50:07] NOTICE[2711]: chan_sip.c:24257 handle_request_subscribe:
Received SIP subscribe for peer without mailbox: 1001
-- Executing [500@default:10] Queue("SIP/1001-0010", "avg") in new
stack
-- Started music on hold, class 'avgtest', on SIP/1001-0010
-- Stopped music on hold on SIP/1001-0010
-- Playing periodic announcement
-- Started music on hold, class 'avgtest', on SIP/1001-0010
Regards
--
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Re: [asterisk-users] Queue periodic announce...
You'd have to use 2 queues. After 5 minutes, exit queue 1, enter queue 2 that has a different periodic announcement. Since everybody leaves queue 1 after 5 minutes, they will enter queue 2 in the same order as they left queue 1. Mike -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Carlos Chavez Sent: Wednesday, January 12, 2011 2:15 PM To: Asterisk Subject: [asterisk-users] Queue periodic announce... Is there a way to play a different message than the periodic announce after a certain time? I have been asked by a customer to do something like this: The user enters the queue. We play position and periodic announce every 60 seconds. If user has waited for more than 5 minutes then play a message with option to leave a voicemail This means that I would have to be able to play a different message after five minutes. I thought I could solve this by having the user leave the queue after 5 minutes, play the message with the option for voicemail and then reinserting them into the queue but I cannot find a way to put the user back in the same position they were when the timeout occurred. Any ideas on how to implement this? We are using Asterisk 1.6.2.15 with Queuemetrics. -- Telecomunicaciones Abiertas de M xico S.A. de C.V. Carlos Ch vez Prats Director de Tecnolog a +52-55-91169161 ext 2001 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Queue periodic announce...
Is there a way to play a different message than the periodic announce after a certain time? I have been asked by a customer to do something like this: The user enters the queue. We play position and periodic announce every 60 seconds. If user has waited for more than 5 minutes then play a message with option to leave a voicemail This means that I would have to be able to play a different message after five minutes. I thought I could solve this by having the user leave the queue after 5 minutes, play the message with the option for voicemail and then reinserting them into the queue but I cannot find a way to put the user back in the same position they were when the timeout occurred. Any ideas on how to implement this? We are using Asterisk 1.6.2.15 with Queuemetrics. -- Telecomunicaciones Abiertas de México S.A. de C.V. Carlos Chávez Prats Director de Tecnología +52-55-91169161 ext 2001 signature.asc Description: This is a digitally signed message part -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
