On 7/30/07, voiplist [EMAIL PROTECTED] wrote:
I noticed that if I have an agent logged in using AgentCallBackLogin
and that agent is unreachable for some reason (SIP phone unplugged)
calls to him/her will completely yack.
For example:
1-Agent 500 is the only one logged into queue number 1.
2-A call comes into queue number 1
3-The call is pushed to agent 500 at extension 21 which is unreachable
because the ethernet cable is unplugged to extension 21's handset.
4-The caller gets hungup on entirely instead of the call going to
another agent or leaving the caller in the queue
I don't expect this to happen but I want to be sure all bases are
covered on light days during shift changes etc.
This is either a problem with your dialplan or your queue configuration.
If you always want your callers to enqueue regardless of agent status, make
sure that joinempty=yes and leavewhenempty=no in queues.conf for that
queue. You may also want to add a
exten = whatever,n,NoOp(${QUEUESTATUS})
right after your call to Queue() to see why the calls are leaving the
dialplan. I suspect that you've got one or the other of those settings not
set properly, so when there are no available agents, your calls exit the
Queue() application with $QUEUESTATUS set to JOINEMPTY or LEAVEEMPTY,
but you don't have anything in your dialplan following Queue(), so they run
off the end of the extension and * hangs up on them.
Note that there is a problem with 1.4.9 that breaks
joinempty=yes/leavewhenempty=no - there's a patch offered to my bug report (
http://bugs.digium.com/view.php?id=10320), but due to other strange
instability observed in 1.4.8 and 1.4.9, I'm back on 1.47.1, so I haven't
tested it yet.
--
j.
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