[asterisk-users] Queuing: calls stay in queue and agents are ready !!

[bilal ghayyad]

Hi All;

I configured some queues, and I configured the dialed numbers for login and 
logout for the agents. 

Two agents are logged in, the first two calls are received at the agents and 
they answered and hangup. Again, the two agents are idle and ready to receive 
calls. The third and call goes to queue and stay in waiting although the agents 
are ready !!! We disconnect the call and re call again, the same thing (the 
call goes for the queue in the waiting and does not go for the agents who are 
ready to receive calls).

I tried to change something in the settings, I made the autofill=yes and the 
autopause=no without any success (the same problem). What could cause for such 
behaviour?

What is the parameter or the settings that make such thing happen?

Regards
Bilal

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Re: [asterisk-users] Queuing: calls stay in queue and agents are ready !!

[Tarek Sawah]

Bilal , 
if you can do a core show queue  QUEUENUMBER and paste the output here at the 
moment of this problem it will be helpful to see what is the status of your 
agents at that moment for the queue.
does it help if the agents logout then back in instead of disconnecting the 
call and calling back again?
what is the timeout for the agent setup in the queue settings? or more helpful 
if you paste your queue settings



Tarek Sawah

Information Technology  Adviser

Integrated Digital Systems

CCNP, MCSE, RHCE, TELECOM

USA: +1 386 492 9993




 Date: Mon, 19 Sep 2011 02:46:59 -0700
 From: bilmar...@yahoo.com
 To: asterisk-users@lists.digium.com
 Subject: [asterisk-users] Queuing: calls stay in queue and agents are ready !!

 Hi All;

 I configured some queues, and I configured the dialed numbers for login and 
 logout for the agents.

 Two agents are logged in, the first two calls are received at the agents and 
 they answered and hangup. Again, the two agents are idle and ready to receive 
 calls. The third and call goes to queue and stay in waiting although the 
 agents are ready !!! We disconnect the call and re call again, the same thing 
 (the call goes for the queue in the waiting and does not go for the agents 
 who are ready to receive calls).

 I tried to change something in the settings, I made the autofill=yes and the 
 autopause=no without any success (the same problem). What could cause for 
 such behaviour?

 What is the parameter or the settings that make such thing happen?

 Regards
 Bilal

 --
 _
 -- Bandwidth and Colocation Provided by http://www.api-digital.com --
 New to Asterisk? Join us for a live introductory webinar every Thurs:
 http://www.asterisk.org/hello

 asterisk-users mailing list
 To UNSUBSCRIBE or update options visit:
 http://lists.digium.com/mailman/listinfo/asterisk-users
  
--
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
   http://www.asterisk.org/hello

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To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users