Re: [asterisk-users] Real replacement for AgentCallBackLogin() on Asterisk 1.6
IMHO, one of the major advantages of ACBL is that the set of queues is statically defined, so at the dialplan level you do not have to keep track of the set of queues an agent is enabled on. l. 2009/11/3 Mariano Lecuona mlecu...@gmail.com My mental plan orginilly was: 1.- Creating a macro that acceps ARGs like. a.- agent b.- queue/s In the macro we could have the voice respose for the loging. I am using on 1.4 the following procedure. * the agents call to 21Agentid to loging, and it is promt just for the passwd * the agents call to 22Agentid to logoff using the same philosofy we could implement some easy marco that only ask for the password and: 1.- sets the astdb 2.- sets the globals AGENTBYCALLERID_X= 3.- adds the agent to the queues. Let me work deeper on this idea and see what comes up. ML 2009/11/2 Lenz Emilitri lenz.lo...@gmail.com We were thinking about doing something similar as well. A lot of people are asking for this. If there is anybody else interested, we could share the load I was thinking about creating a context like @agents, so that when you do the log-on you basically add Local/1...@agents as a member of the queue. When you ring it, it basically looks up for the actual device in AstDB and dials it like: Queue - (member) Local/1...@agents - (astdb) SIP/234 I think that we should be able to forward channel state as well (using hints? I've never done it) so that app_queue does not try dialling agents that are busy. I was thinking about storing queue-agent associations into config strings, and/or AstDB, and/or http over curl. And yes, ideally it should work fine on 1.4's as well Things that should be working from version one: - logging compatible with older asterisk's - authentication using Voicemail -.plug and play on most systems - channel states - pause/unpause with pause codes - ...you tell me Anybody interested? l. 2009/10/30 Mariano Lecuona mlecu...@gmail.com Hi all, I would like to know if there is any application replacement for the AgentCallBackLogin() from asterisk 1.4 on asterisk 1.6. I know, from what I've read that the call back login agent can be done using a smart dialplan as showed on the docs. But I cannot thinks a flexible dialplan for a dinamic reassignation of agents to different queues every day. Thanks in advance. Mariano ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Loway - home of QueueMetrics - http://queuemetrics.com ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Loway - home of QueueMetrics - http://queuemetrics.com ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Real replacement for AgentCallBackLogin() on Asterisk 1.6
You are probabably right on that. My comments were taking into account the actual documentation on how to implement AgentCallBackLogin() from the doc. That is why i thought of a macro. Ref: doc/queues-with-callback-members.txt Thanks 2009/11/3 Lenz Emilitri lenz.lo...@gmail.com IMHO, one of the major advantages of ACBL is that the set of queues is statically defined, so at the dialplan level you do not have to keep track of the set of queues an agent is enabled on. l. 2009/11/3 Mariano Lecuona mlecu...@gmail.com My mental plan orginilly was: 1.- Creating a macro that acceps ARGs like. a.- agent b.- queue/s In the macro we could have the voice respose for the loging. I am using on 1.4 the following procedure. * the agents call to 21Agentid to loging, and it is promt just for the passwd * the agents call to 22Agentid to logoff using the same philosofy we could implement some easy marco that only ask for the password and: 1.- sets the astdb 2.- sets the globals AGENTBYCALLERID_X= 3.- adds the agent to the queues. Let me work deeper on this idea and see what comes up. ML 2009/11/2 Lenz Emilitri lenz.lo...@gmail.com We were thinking about doing something similar as well. A lot of people are asking for this. If there is anybody else interested, we could share the load I was thinking about creating a context like @agents, so that when you do the log-on you basically add Local/1...@agents as a member of the queue. When you ring it, it basically looks up for the actual device in AstDB and dials it like: Queue - (member) Local/1...@agents - (astdb) SIP/234 I think that we should be able to forward channel state as well (using hints? I've never done it) so that app_queue does not try dialling agents that are busy. I was thinking about storing queue-agent associations into config strings, and/or AstDB, and/or http over curl. And yes, ideally it should work fine on 1.4's as well Things that should be working from version one: - logging compatible with older asterisk's - authentication using Voicemail -.plug and play on most systems - channel states - pause/unpause with pause codes - ...you tell me Anybody interested? l. 2009/10/30 Mariano Lecuona mlecu...@gmail.com Hi all, I would like to know if there is any application replacement for the AgentCallBackLogin() from asterisk 1.4 on asterisk 1.6. I know, from what I've read that the call back login agent can be done using a smart dialplan as showed on the docs. But I cannot thinks a flexible dialplan for a dinamic reassignation of agents to different queues every day. Thanks in advance. Mariano ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Loway - home of QueueMetrics - http://queuemetrics.com ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Loway - home of QueueMetrics - http://queuemetrics.com ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Real replacement for AgentCallBackLogin() on Asterisk 1.6
We were thinking about doing something similar as well. A lot of people are asking for this. If there is anybody else interested, we could share the load I was thinking about creating a context like @agents, so that when you do the log-on you basically add Local/1...@agents as a member of the queue. When you ring it, it basically looks up for the actual device in AstDB and dials it like: Queue - (member) Local/1...@agents - (astdb) SIP/234 I think that we should be able to forward channel state as well (using hints? I've never done it) so that app_queue does not try dialling agents that are busy. I was thinking about storing queue-agent associations into config strings, and/or AstDB, and/or http over curl. And yes, ideally it should work fine on 1.4's as well Things that should be working from version one: - logging compatible with older asterisk's - authentication using Voicemail -.plug and play on most systems - channel states - pause/unpause with pause codes - ...you tell me Anybody interested? l. 2009/10/30 Mariano Lecuona mlecu...@gmail.com Hi all, I would like to know if there is any application replacement for the AgentCallBackLogin() from asterisk 1.4 on asterisk 1.6. I know, from what I've read that the call back login agent can be done using a smart dialplan as showed on the docs. But I cannot thinks a flexible dialplan for a dinamic reassignation of agents to different queues every day. Thanks in advance. Mariano ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Loway - home of QueueMetrics - http://queuemetrics.com ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Real replacement for AgentCallBackLogin() on Asterisk 1.6
To avoid boring everybody else to death with the discussion, I created a mailing list for that on Google Groups - see http://tinyurl.com/yjtf62s Thanks l. 2009/11/2 Lenz Emilitri lenz.lo...@gmail.com We were thinking about doing something similar as well. A lot of people are asking for this. If there is anybody else interested, we could share the load I was thinking about creating a context like @agents, so that when you do the log-on you basically add Local/1...@agents as a member of the queue. When you ring it, it basically looks up for the actual device in AstDB and dials it like: Queue - (member) Local/1...@agents - (astdb) SIP/234 I think that we should be able to forward channel state as well (using hints? I've never done it) so that app_queue does not try dialling agents that are busy. I was thinking about storing queue-agent associations into config strings, and/or AstDB, and/or http over curl. And yes, ideally it should work fine on 1.4's as well Things that should be working from version one: - logging compatible with older asterisk's - authentication using Voicemail -.plug and play on most systems - channel states - pause/unpause with pause codes - ...you tell me Anybody interested? l. 2009/10/30 Mariano Lecuona mlecu...@gmail.com Hi all, I would like to know if there is any application replacement for the AgentCallBackLogin() from asterisk 1.4 on asterisk 1.6. I know, from what I've read that the call back login agent can be done using a smart dialplan as showed on the docs. But I cannot thinks a flexible dialplan for a dinamic reassignation of agents to different queues every day. Thanks in advance. Mariano ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Loway - home of QueueMetrics - http://queuemetrics.com -- Loway - home of QueueMetrics - http://queuemetrics.com ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Real replacement for AgentCallBackLogin() on Asterisk 1.6
I have sent this before but here is how I do agent login and queue:
; Agent login logout
exten = *20,1,Verbose(2,Doing agent login/logout)
exten = *20,n,Answer()
exten = *20,n,wait(.0.5)
exten = *20,n,Read(AgentNumber,agent-user)
exten = *20,n,Set(UserID=${DB(ExtenToUser/${AgentNumber})})
exten = *20,n,GotoIf($[${UserID}=]?NOUSER)
exten = *20,n,Set(AgentStatus=${DB(users/${UserID}/AgentStatus)})
exten = *20,n,GotoIf($[${AgentStatus}=1]?VERIFY)
exten = *20,n,GotoIf($[${AgentStatus}=2]?VERIFY)
exten = *20,n(NOUSER),Playback(cfmc/bad-agent)
exten = *20,n,Playback(vm-goodbye)
exten = *20,n,Hangup()
exten = *20,n(VERIFY),VMAuthenticate(${agentnumb...@ourvm)
exten = *20,n,GotoIf($[${AgentStatus}=2]?AGENTOFF)
exten = *20,n,Set(DB(users/${UserID}/AgentStatus)=2)
exten = *20,n,Set(DB(users/${UserID}/AgentDevice)=${CUT(CHANNEL,-,1)})
exten = *20,n,AddQueueMember(support,Local/Queue${AgentNumber}
@ansqueue${C$
; AQMSTATUS can be ADDED | MEMBERALREADY | NOSUCHQUEUE
exten = *20,n,Playback(agent-loginok)
exten = *20,n,Verbose(2,Agent ${AgentNumber} added ${DB(users/$
{UserID}/AgentD$
exten = *20,n,Hangup()
exten = *20,n(AGENTOFF),Set(DB(users/${UserID}/AgentStatus)=1)
exten = *20,n,Set(OldVal=${DB_DELETE(users/${UserID}/AgentDevice)})
exten = *20,n,RemoveQueueMember(support,Local/Queue${AgentNumber}
@ansqueue)
exten = *20,n,Playback(agent-loggedoff)
exten = *20,n,Verbose(2,Agent ${AgentNumber} removed)
exten = *20,n,Hangup()
exten = 201,1,Verbose(2,Doing support call)
exten = 201,n,Answer()
exten = 201,n,Wait(0.5)
;exten = 201,n,Set(qac=${QUEUE_MEMBER(support,free)})
exten = 201,n,Set(qac=${QUEUE_MEMBER_COUNT(support)})
exten = 201,n,GotoIf($[${qac} 0]?HAVEAGNT)
exten = 201,n,Verbose(2,No agents free in support queue)
exten = 201,n,Playback(cfmc/support-no-agent)
exten = 201,n,Voicemail(2...@ourvm,u)
exten = 201,n,Playback(goodbye)
exten = 201,n,Hangup()
exten = 201,n(HAVEAGNT),Playback(cfmc/support-intro)
exten = 201,n,Verbose(2,Queuing caller for support agent)
exten = 201,n,Queue(support,nrt,,,120)
exten = 201,n,Verbose(2,Support agent did not answer call)
exten = 201,n,Voicemail(2...@ourvm,b)
exten = 201,n,Playback(goodbye)
exten = 201,n,Hangup()
[ansqueue]
exten = _Queue.,1,Set(AgentNumber=${EXTEN:5})
exten = _Queue.,n,Set(UserID=${DB(ExtenToUser/${AgentNumber})})
exten = _Queue.,n,Set(AgentDevice=${DB(users/${UserID}/AgentDevice)})
;exten = _Queue.,n,Verbose(2,Agent ${AgentNumber} status is $
{DEVICE_STATE(${A$
exten = _Queue.,n,Verbose(2,Agent ${AgentNumber} status is ${DEVSTATE
(${AgentD$
;exten = _Queue.,n,GotoIf($[${DEVICE_STATE($
{AgentDevice})}=NOT_INUSE]?DIA$
exten = _Queue.,n,GotoIf($[${DEVSTATE(${AgentDevice})}=NOT_INUSE]?
DIALIT)
exten = _Queue.,n,Busy()
exten = _Queue.,n,Hangup()
exten = _Queue.,n(DIALIT),Dial(${AgentDevice},,g)
exten = _Queue.,n,Hangup()
--
Jim Dickenson
mailto:dicken...@cfmc.com
CfMC
http://www.cfmc.com/
On Nov 2, 2009, at 8:44 AM, Lenz Emilitri wrote:
We were thinking about doing something similar as well. A lot of
people are asking for this. If there is anybody else interested, we
could share the load
I was thinking about creating a context like @agents, so that when
you do the log-on you basically add Local/1...@agents as a member of
the queue. When you ring it, it basically looks up for the actual
device in AstDB and dials it like:
Queue - (member) Local/1...@agents - (astdb) SIP/234
I think that we should be able to forward channel state as well
(using hints? I've never done it) so that app_queue does not try
dialling agents that are busy.
I was thinking about storing queue-agent associations into config
strings, and/or AstDB, and/or http over curl. And yes, ideally it
should work fine on 1.4's as well
Things that should be working from version one:
- logging compatible with older asterisk's
- authentication using Voicemail
-.plug and play on most systems
- channel states
- pause/unpause with pause codes
- ...you tell me
Anybody interested?
l.
2009/10/30 Mariano Lecuona mlecu...@gmail.com
Hi all,
I would like to know if there is any application replacement for the
AgentCallBackLogin() from asterisk 1.4 on asterisk 1.6. I know, from
what I've read that the call back login agent can be done using a
smart dialplan as showed on the docs. But I cannot thinks a flexible
dialplan for a dinamic reassignation of agents to different queues
every day.
Thanks in advance.
Mariano
___
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asterisk-users mailing list
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http://lists.digium.com/mailman/listinfo/asterisk-users
--
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asterisk-users mailing list
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Re: [asterisk-users] Real replacement for AgentCallBackLogin() on Asterisk 1.6
My mental plan orginilly was: 1.- Creating a macro that acceps ARGs like. a.- agent b.- queue/s In the macro we could have the voice respose for the loging. I am using on 1.4 the following procedure. * the agents call to 21Agentid to loging, and it is promt just for the passwd * the agents call to 22Agentid to logoff using the same philosofy we could implement some easy marco that only ask for the password and: 1.- sets the astdb 2.- sets the globals AGENTBYCALLERID_X= 3.- adds the agent to the queues. Let me work deeper on this idea and see what comes up. ML 2009/11/2 Lenz Emilitri lenz.lo...@gmail.com We were thinking about doing something similar as well. A lot of people are asking for this. If there is anybody else interested, we could share the load I was thinking about creating a context like @agents, so that when you do the log-on you basically add Local/1...@agents as a member of the queue. When you ring it, it basically looks up for the actual device in AstDB and dials it like: Queue - (member) Local/1...@agents - (astdb) SIP/234 I think that we should be able to forward channel state as well (using hints? I've never done it) so that app_queue does not try dialling agents that are busy. I was thinking about storing queue-agent associations into config strings, and/or AstDB, and/or http over curl. And yes, ideally it should work fine on 1.4's as well Things that should be working from version one: - logging compatible with older asterisk's - authentication using Voicemail -.plug and play on most systems - channel states - pause/unpause with pause codes - ...you tell me Anybody interested? l. 2009/10/30 Mariano Lecuona mlecu...@gmail.com Hi all, I would like to know if there is any application replacement for the AgentCallBackLogin() from asterisk 1.4 on asterisk 1.6. I know, from what I've read that the call back login agent can be done using a smart dialplan as showed on the docs. But I cannot thinks a flexible dialplan for a dinamic reassignation of agents to different queues every day. Thanks in advance. Mariano ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Loway - home of QueueMetrics - http://queuemetrics.com ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Real replacement for AgentCallBackLogin() on Asterisk 1.6
Hi all, I would like to know if there is any application replacement for the AgentCallBackLogin() from asterisk 1.4 on asterisk 1.6. I know, from what I've read that the call back login agent can be done using a smart dialplan as showed on the docs. But I cannot thinks a flexible dialplan for a dinamic reassignation of agents to different queues every day. Thanks in advance. Mariano ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
