Re: [asterisk-users] Ring All Queue
Call an AGI and return dnid to the dialplan. If it's not dnid, the value is there, you'll just have to look a bit more (voip-info.org) _ From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Ryan M. Colbert Sent: Tuesday, April 14, 2009 12:14 PM To: 'asterisk-users@lists.digium.com' Subject: [asterisk-users] Ring All Queue Is there a way in the dialplan to figure out which agent in a ring all queue answered a line? I'd like to take specific action based on the agent upon hangup. Ryan M. Colbert Director of Information Technology Rissman, Barrett, Hurt, Donahue McLain, P.A. 201 E. Pine Street, Suite 1500 Orlando, FL 32801 (407) 517-3105 - Direct Telephone (407) 839-0120 - Main Office (407) 841-9726 - Fax http://www.rissman.com/ ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Ring All Queue
Is there a way in the dialplan to figure out which agent in a ring all queue answered a line? I'd like to take specific action based on the agent upon hangup. Ryan M. Colbert Director of Information Technology Rissman, Barrett, Hurt, Donahue McLain, P.A. 201 E. Pine Street, Suite 1500 Orlando, FL 32801 (407) 517-3105 - Direct Telephone (407) 839-0120 - Main Office (407) 841-9726 - Fax http://www.rissman.com/ ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Ring All Queue
I have a same problem i add to the question Francisco Ryan M. Colbert wrote: Is there a way in the dialplan to figure out which agent in a ring all queue answered a line? I’d like to take specific action based on the agent upon hangup. Ryan M. Colbert Director of Information Technology Rissman, Barrett, Hurt, Donahue McLain, P.A. 201 E. Pine Street, Suite 1500 Orlando, FL 32801 (407) 517-3105 – Direct Telephone (407) 839-0120 - Main Office (407) 841-9726 – Fax http://www.rissman.com/ ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Ring All Queue
Try to parser queue_log file in real time and catch the event CONNECT Regards, Luis Morales On Tue, Apr 14, 2009 at 12:44 PM, Ryan M. Colbert ryan.colb...@rissman.com wrote: Is there a way in the dialplan to figure out which agent in a ring all queue answered a line? I’d like to take specific action based on the agent upon hangup. Ryan M. Colbert Director of Information Technology Rissman, Barrett, Hurt, Donahue McLain, P.A. 201 E. Pine Street, Suite 1500 Orlando, FL 32801 (407) 517-3105 – Direct Telephone (407) 839-0120 - Main Office (407) 841-9726 – Fax http://www.rissman.com/ ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- - Luis Morales Consultor de Tecnologia Cel: +(58)416-4242091 - Empieza por hacer lo necesario, luego lo que es posible... y de pronto estarás haciendo lo imposible Leonardo Da'Vinci - ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Ring All Queue
At least in version 1.6.0.x you can specify a macro to be executed when the
agent answers the queued call. This is an argument to the queue application.
Queue(queuename[,options[,URL][,announceoverride][,timeout][,AGI][,macro][,g
osub][,rule])
The optional macro parameter will run a macro on the calling party's channel
once they are connected to a queue member.
Here is what my Macro does:
exten = s,1,UserEvent(DidQueue,ActionID:${CfMC_ActionID} ${UNIQUEID}
${CHANNEL} ${CfMC_AgentToUse} ${CfMC_DialInfo}
${CfMC_QueueToUse} ${MEMBERINTERFACE} ${MEMBERNAME})
${MEMBERINTERFACE} and ${MEMBERNAME} have info about the agent that answered
the call.
--
Jim Dickenson
mailto:dicken...@cfmc.com
CfMC
http://www.cfmc.com/
From: Luis Morales faston...@gmail.com
Reply-To: Asterisk Users Mailing List - Non-Commercial Discussion
asterisk-users@lists.digium.com
Date: Tue, 14 Apr 2009 13:17:49 -0430
To: Asterisk Users Mailing List - Non-Commercial Discussion
asterisk-users@lists.digium.com
Subject: Re: [asterisk-users] Ring All Queue
Try to parser queue_log file in real time and catch the event CONNECT
Regards,
Luis Morales
On Tue, Apr 14, 2009 at 12:44 PM, Ryan M. Colbert
ryan.colb...@rissman.com wrote:
Is there a way in the dialplan to figure out which agent in a ring all queue
answered a line? I¹d like to take specific action based on the agent upon
hangup.
Ryan M. Colbert
Director of Information Technology
Rissman, Barrett, Hurt,
Donahue McLain, P.A.
201 E. Pine Street, Suite 1500
Orlando, FL 32801
(407) 517-3105 Direct Telephone
(407) 839-0120 - Main Office
(407) 841-9726 Fax
http://www.rissman.com/
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--
--
---
Luis Morales
Consultor de Tecnologia
Cel: +(58)416-4242091
--
---
Empieza por hacer lo necesario, luego lo que es posible... y de
pronto estarás haciendo lo imposible
Leonardo Da'Vinci
--
---
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Re: [asterisk-users] Ring All Queue
On Tue, Apr 14, 2009 at 9:09 PM, Jim Dickenson dicken...@cfmc.com wrote:
At least in version 1.6.0.x you can specify a macro to be executed when the
agent answers the queued call. This is an argument to the queue application.
Queue(queuename[,options[,URL][,announceoverride][,timeout][,AGI][,macro][,g
osub][,rule])
The optional macro parameter will run a macro on the calling party's channel
once they are connected to a queue member.
Here is what my Macro does:
exten = s,1,UserEvent(DidQueue,ActionID:${CfMC_ActionID} ${UNIQUEID}
${CHANNEL} ${CfMC_AgentToUse} ${CfMC_DialInfo}
${CfMC_QueueToUse} ${MEMBERINTERFACE} ${MEMBERNAME})
${MEMBERINTERFACE} and ${MEMBERNAME} have info about the agent that answered
the call.
Just test this with multiple simultenous answers, so You don't get any
surprises. I'd recommend putting Wait(10) into that macro (actually
GoSub in 1.6) and trying to pick up second ringing phone while first
is in Wait().
I haven't gotten into 1.6 yet, but here are some related problems on
1.4 with some backports:
http://bugs.digium.com/view.php?id=13335
http://bugs.digium.com/view.php?id=14859
Once You'll get the agent in some variable within answer part of
dialplan, it's just a matter of storing this into per-call database
entry and reading from parrent channel. See function DB and variable
UNIQUEID for that.
Of course, if You need it only on hangup, Luis suggestion will work
just fine, use Asterisk Realtime engine to read value from realtime
queue log.
Regards,
Atis
--
Atis Lezdins,
VoIP Project Manager / Developer,
IQ Labs Inc,
a...@iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Cell Phone: +1 800 7300689
Work phone: +1 800 7502835
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