[asterisk-users] SER vs Asterisk?
Hi Marco - since you've asked. :) We're looking to have 3 to 4 T1 lines dropped into our datacenter, which will contain one of the Asterisk boxes. From the data center, ATT is going to be running a fiberoptic connection directly to our callcenter, which will employ about 75-100 people. We'll have a backup T1 that will be setup with the Master Asterisk box at the callcenter. We have a few hundred home based independent contractors scattered across the country - we want them all to have at least a soft phone and an extension, but we can't require it. Call routing will be as such: All calls from our 800#'s will be sent first to the data center, then over the fiber line to our call center. Call center agent picks up the call, does a customer search and asks a few qualifying questions. They submit the call in a web based app that we have, which finds the best available agent (using jabber presence). Once the call is submitted, home based agents will see the call on their screen, and then click to claim. Back at the call center, the callcenter rep's page is updated (ajax) with which agent it is. From this point, phase one is just to transfer the call back out through the fiber connection, to the data center, then outbound on the t1 line to ring the analog phone of the agent. We're looking for some independent help setting this up. Please email me at [EMAIL PROTECTED] if you have experience with this type of setup. Phase 1 will be get it working - Phase 2 is going to be a lot of customization with our current web based system, which uses ColdFusion and SQL 2K. Thanks, David -- Message: 2 Date: Sat, 24 Mar 2007 01:49:28 + From: Marco Mouta [EMAIL PROTECTED] Subject: Re: [asterisk-users] SER vs Asterisk? To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=iso-8859-1 Only with Asterisk you can handle it, but of course it depends on your requirements on scalability and redundancy needed. How many agents? How many diferent locations? SIP trunk to your telco or PSTN ? Remote Agents at home? Post more details on your requirements and I believe there are so many experienced users in this list all around the world that you will have good tips here. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] SER vs Asterisk?
David, I have done a very successful implementation that is almost identical to what you are describing. Do you have in-house developers for the customization to your CRM? Would you just need guidance or would you need someone to dig into your system? I designed and implemented a very similar setup for a call center. They had their own developers for the CRM integration piece, I just told them what I could do and they told me what they could do and we worked out solutions from there. The call center terminated a full T3 with seven Asterisk servers for TDM to SIP translation using Sangoma cards which passed the calls off to another server that handled all of the call center smarts (SIP Ulaw). If you care to discuss this further, you can email me directly or we should probably take this to biz list. Thanks, Steve Totaro www.asteriskhelpdesk.com KB3OPB 240.938.1212 David Anderson wrote: Hi Marco - since you've asked. :) We're looking to have 3 to 4 T1 lines dropped into our datacenter, which will contain one of the Asterisk boxes. From the data center, ATT is going to be running a fiberoptic connection directly to our callcenter, which will employ about 75-100 people. We'll have a backup T1 that will be setup with the Master Asterisk box at the callcenter. We have a few hundred home based independent contractors scattered across the country - we want them all to have at least a soft phone and an extension, but we can't require it. Call routing will be as such: All calls from our 800#'s will be sent first to the data center, then over the fiber line to our call center. Call center agent picks up the call, does a customer search and asks a few qualifying questions. They submit the call in a web based app that we have, which finds the best available agent (using jabber presence). Once the call is submitted, home based agents will see the call on their screen, and then click to claim. Back at the call center, the callcenter rep's page is updated (ajax) with which agent it is. From this point, phase one is just to transfer the call back out through the fiber connection, to the data center, then outbound on the t1 line to ring the analog phone of the agent. We're looking for some independent help setting this up. Please email me at [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] if you have experience with this type of setup. Phase 1 will be get it working - Phase 2 is going to be a lot of customization with our current web based system, which uses ColdFusion and SQL 2K. Thanks, David -- Message: 2 Date: Sat, 24 Mar 2007 01:49:28 + From: Marco Mouta [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Subject: Re: [asterisk-users] SER vs Asterisk? To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com mailto:asterisk-users@lists.digium.com Message-ID: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Content-Type: text/plain; charset=iso-8859-1 Only with Asterisk you can handle it, but of course it depends on your requirements on scalability and redundancy needed. How many agents? How many diferent locations? SIP trunk to your telco or PSTN ? Remote Agents at home? Post more details on your requirements and I believe there are so many experienced users in this list all around the world that you will have good tips here. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] SER vs Asterisk?
David : will contact you offline as you requested. Just a general comment from your project description. You may do well to consider the amount of call center features and statistics you will require. Without knowing all I suspect that you will find the project will work best if the home based agents have the option to click on desktop applications. Steve www.bicomsystems.com steve 'at' bicomsystems dot com - Original Message - From: David Anderson To: asterisk-users@lists.digium.com Sent: Monday, March 26, 2007 6:45 PM Subject: [asterisk-users] SER vs Asterisk? Hi Marco - since you've asked. :) We're looking to have 3 to 4 T1 lines dropped into our datacenter, which will contain one of the Asterisk boxes. From the data center, ATT is going to be running a fiberoptic connection directly to our callcenter, which will employ about 75-100 people. We'll have a backup T1 that will be setup with the Master Asterisk box at the callcenter. We have a few hundred home based independent contractors scattered across the country - we want them all to have at least a soft phone and an extension, but we can't require it. Call routing will be as such: All calls from our 800#'s will be sent first to the data center, then over the fiber line to our call center. Call center agent picks up the call, does a customer search and asks a few qualifying questions. They submit the call in a web based app that we have, which finds the best available agent (using jabber presence). Once the call is submitted, home based agents will see the call on their screen, and then click to claim. Back at the call center, the callcenter rep's page is updated (ajax) with which agent it is. From this point, phase one is just to transfer the call back out through the fiber connection, to the data center, then outbound on the t1 line to ring the analog phone of the agent. We're looking for some independent help setting this up. Please email me at [EMAIL PROTECTED] if you have experience with this type of setup. Phase 1 will be get it working - Phase 2 is going to be a lot of customization with our current web based system, which uses ColdFusion and SQL 2K. Thanks, David -- Message: 2 Date: Sat, 24 Mar 2007 01:49:28 + From: Marco Mouta [EMAIL PROTECTED] Subject: Re: [asterisk-users] SER vs Asterisk? To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=iso-8859-1 Only with Asterisk you can handle it, but of course it depends on your requirements on scalability and redundancy needed. How many agents? How many diferent locations? SIP trunk to your telco or PSTN ? Remote Agents at home? Post more details on your requirements and I believe there are so many experienced users in this list all around the world that you will have good tips here. -- ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] SER vs Asterisk?
We're going to be setting up Asterisk at our data center, as well as our call center locations via an optical fiber point to point connection. Is it best to have the servers communicate to eachother via SIP using SER, or just use the Asterisk functions? Thanks, David ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] SER vs Asterisk?
Only with Asterisk you can handle it, but of course it depends on your requirements on scalability and redundancy needed. How many agents? How many diferent locations? SIP trunk to your telco or PSTN ? Remote Agents at home? Post more details on your requirements and I believe there are so many experienced users in this list all around the world that you will have good tips here. On 3/23/07, David Anderson [EMAIL PROTECTED] wrote: We're going to be setting up Asterisk at our data center, as well as our call center locations via an optical fiber point to point connection. Is it best to have the servers communicate to eachother via SIP using SER, or just use the Asterisk functions? Thanks, David ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Esta mensagem (incluindo quaisquer anexos) pode conter informação confidencial para uso exclusivo do destinatário. Se não for o destinatário pretendido, não deverá usar, distribuir ou copiar este e-mail. Se recebeu esta mensagem por engano, por favor informe o emissor e elimine-a imediatamente. Obrigado. This e-mail message is intended only for individual(s) to whom it is addressed and may contain information that is privileged, confidential, proprietary, or otherwise exempt from disclosure under applicable law. If you believe you have received this message in error, please advise the sender by return e-mail and delete it from your mailbox. Thank you. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] SER vs. Asterisk - call in progress to PSTN
We're having a problem with Asterisk when we try to pass a call off to a Lucent PSTN using SIP. This behavior does not exist with SER: With Asterisk An ISDN call is started, at the T1 level we receive call proceeding and immediately we receive a Call in Progress just like the far end party has answered. With SER An ISDN call is started, at the T1 level we receive call proceeding which is OK, and when the call fails we get the cause code of why the call failed Any suggestions as to how Asterisk can wait for the PSTN to receive a call in progress? Best regards ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] SER vs Asterisk for SIP
Why is SER considered a better SIPserver than asterisk , why is it that SER can handle more clients than asterisk can. And if this is just cause of say poor SIP handling code in asterisk then is there anything being done to fix it. Just wanted to know why SER claims to be better than asterisk as a SIP server. ? -- regards Vikram (http://www.vicramresearch.com) ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] SER vs Asterisk for SIP
Because SER does not process the RTP stream, it just directs it around. Greg Vikram Rangnekar wrote: Why is SER considered a better SIPserver than asterisk , why is it that SER can handle more clients than asterisk can. And if this is just cause of say poor SIP handling code in asterisk then is there anything being done to fix it. Just wanted to know why SER claims to be better than asterisk as a SIP server. ? ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] SER vs Asterisk for SIP
-Original Message- From: Vikram Rangnekar [mailto:[EMAIL PROTECTED] Sent: 13 January 2005 16:51 To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] SER vs Asterisk for SIP Why is SER considered a better SIPserver than asterisk , why is it that SER can handle more clients than asterisk can. This has been discussed at length before. Short answer is * is not a SIPproxy hence SER is better pinch of salt SER doesn't have to deal with audio streams or all the other application level coolness that * offers. Cheers alex This email and any attached files are confidential and copyright protected. If you are not the addressee, any dissemination, distribution or copying of this communication is strictly prohibited. Unless otherwise expressly agreed in writing, nothing stated in this communication shall be legally binding. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] SER vs Asterisk for SIP
From my (fairly limited) understanding, I think the fundamental difference is that Asterisk is a pbx (offering all the features associated with a pbx, voicemail, call transfer, call detail recording etc) whereas SER is just a sip proxy (albeit a good one). Therefore Asterisk deals in terms of phones extensions whereas if you want a system that can contact clients with sip urls, ser will have to be set up. Also the audio i.e. rtp stream, traverses asterisk i.e. it acts as a middle man holding onto the call, and if you want the audio to go peer to peer (which it ideally should with sip), ser is also needed. Aisling. Original Message From: [EMAIL PROTECTED] To: asterisk-users@lists.digium.com Subject: RE: [Asterisk-Users] SER vs Asterisk for SIP Date: Thu, 13 Jan 2005 17:50:39 +0100 Why is SER considered a better SIPserver than asterisk , why is it that SER can handle more clients than asterisk can. And if this is just cause of say poor SIP handling code in asterisk then is there anything being done to fix it. Just wanted to know why SER claims to be better than asterisk as a SIP server. ? -- regards Vikram (http://www.vicramresearch.com) ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ---Legal Disclaimer--- The above electronic mail transmission is confidential and intended only for the person to whom it is addressed. Its contents may be protected by legal and/or professional privilege. Should it be received by you in error please contact the sender at the above quoted email address. Any unauthorised form of reproduction of this message is strictly prohibited. The Institute does not guarantee the security of any information electronically transmitted and is not liable if the information contained in this communication is not a proper and complete record of the message as transmitted by the sender nor for any delay in its receipt. ---Legal Disclaimer--- The above electronic mail transmission is confidential and intended only for the person to whom it is addressed. Its contents may be protected by legal and/or professional privilege. Should it be received by you in error please contact the sender at the above quoted email address. Any unauthorised form of reproduction of this message is strictly prohibited. The Institute does not guarantee the security of any information electronically transmitted and is not liable if the information contained in this communication is not a proper and complete record of the message as transmitted by the sender nor for any delay in its receipt. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] SER vs Asterisk for SIP
* is a middleware HTH --- Ing. Julio Alvarez Tejera Unix Trends *BSD, Solaris Linux VoIP CT Solutions Finder Asterisk PBX Consultant Costa Rica Land +506-359-9753 USA Toll Free +1-888-899-6269 --- extremely stable systems - Original Message - From: Ashling O'Driscoll [EMAIL PROTECTED] To: asterisk-users@lists.digium.com Sent: Thursday, January 13, 2005 10:57 AM Subject: RE: [Asterisk-Users] SER vs Asterisk for SIP From my (fairly limited) understanding, I think the fundamental difference is that Asterisk is a pbx (offering all the features associated with a pbx, voicemail, call transfer, call detail recording etc) whereas SER is just a sip proxy (albeit a good one). Therefore Asterisk deals in terms of phones extensions whereas if you want a system that can contact clients with sip urls, ser will have to be set up. Also the audio i.e. rtp stream, traverses asterisk i.e. it acts as a middle man holding onto the call, and if you want the audio to go peer to peer (which it ideally should with sip), ser is also needed. Aisling. Original Message From: [EMAIL PROTECTED] To: asterisk-users@lists.digium.com Subject: RE: [Asterisk-Users] SER vs Asterisk for SIP Date: Thu, 13 Jan 2005 17:50:39 +0100 Why is SER considered a better SIPserver than asterisk , why is it that SER can handle more clients than asterisk can. And if this is just cause of say poor SIP handling code in asterisk then is there anything being done to fix it. Just wanted to know why SER claims to be better than asterisk as a SIP server. ? -- regards Vikram (http://www.vicramresearch.com) ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ---Legal Disclaimer--- The above electronic mail transmission is confidential and intended only for the person to whom it is addressed. Its contents may be protected by legal and/or professional privilege. Should it be received by you in error please contact the sender at the above quoted email address. Any unauthorised form of reproduction of this message is strictly prohibited. The Institute does not guarantee the security of any information electronically transmitted and is not liable if the information contained in this communication is not a proper and complete record of the message as transmitted by the sender nor for any delay in its receipt. ---Legal Disclaimer--- The above electronic mail transmission is confidential and intended only for the person to whom it is addressed. Its contents may be protected by legal and/or professional privilege. Should it be received by you in error please contact the sender at the above quoted email address. Any unauthorised form of reproduction of this message is strictly prohibited. The Institute does not guarantee the security of any information electronically transmitted and is not liable if the information contained in this communication is not a proper and complete record of the message as transmitted by the sender nor for any delay in its receipt. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Ser vs Asterisk?
Rich Adamson wrote: Could someone give me a 10,000 foot view of what the differences are between Ser and Asterisk? I'd like to implement one or the other handle a small number of local ip phones, tie a couple of asterisk (or ser) machines together across the Internet, implement a couple of FX gateways (to handle incoming pstn calls, and for outgoing pstn calls), and use features mostly common to pbx's. No immediate need for CDR. Voice mail, callerid, etc, are wanted. Would like to accept incoming sip calls from anyone on the Internet that might choose to call. Would Ser or Asterisk be the most appropriate choice? Rich I using both in heavy production enviroment. SER is the BEST SIP proxy that i found. But it is just sip proxy. And can serve a _LOT_ connections (10,000 users, 20 cals per second). Asterisk is more like telephone switch with lot of features, but far slower. In your scenario - Asterisk. SIP cannot act as a PSTN Gateway (PC with some telephone board). Mixed scenario - Voice mail, PSTN GWs, Conference ... - Asterisk. Call routing - SIP. You can implement SER only scenario, if you use Hardware Gateways - Cisco AS5350. But i don't recommend you to use HW Gateways - main problem is that this gateways still don't support the speex codec, so if you make long distance calls between, let say, AS5350 and Asterisk you can't use low bandwidth codec. . ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Ser vs Asterisk?
Could someone give me a 10,000 foot view of what the differences are between Ser and Asterisk? I'd like to implement one or the other handle a small number of local ip phones, tie a couple of asterisk (or ser) machines together across the Internet, implement a couple of FX gateways (to handle incoming pstn calls, and for outgoing pstn calls), and use features mostly common to pbx's. No immediate need for CDR. Voice mail, callerid, etc, are wanted. Would like to accept incoming sip calls from anyone on the Internet that might choose to call. Would Ser or Asterisk be the most appropriate choice? Rich ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Ser vs Asterisk?
asterisk would be appropriate choice. I don't think Ser has the ability to interface with the PSTN On Sat, Sep 06, 2003 at 12:03:02PM -0600, Rich Adamson wrote: Could someone give me a 10,000 foot view of what the differences are between Ser and Asterisk? I'd like to implement one or the other handle a small number of local ip phones, tie a couple of asterisk (or ser) machines together across the Internet, implement a couple of FX gateways (to handle incoming pstn calls, and for outgoing pstn calls), and use features mostly common to pbx's. No immediate need for CDR. Voice mail, callerid, etc, are wanted. Would like to accept incoming sip calls from anyone on the Internet that might choose to call. Would Ser or Asterisk be the most appropriate choice? Rich ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Ser vs Asterisk?
Rich Adamson wrote: Could someone give me a 10,000 foot view of what the differences are between Ser and Asterisk? Asterisk is a PBX that you can use to connect SIP clients to the PSTN or voicemail /IVR applications. SER is a SIP proxy that connects SIP clients to each other. Asterisk handles all media streams through the asterisk server, SER handles no media streams at all - it's up to the SIP clients to set up the media between themselves. So in an installation with many users, my preferred choice would be to have both - they're solving different problems. My 10 öre :-) /O ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Ser vs Asterisk?
Could someone give me a 10,000 foot view of what the differences are between Ser and Asterisk? Asterisk is a PBX that you can use to connect SIP clients to the PSTN or voicemail /IVR applications. SER is a SIP proxy that connects SIP clients to each other. Asterisk handles all media streams through the asterisk server, SER handles no media streams at all - it's up to the SIP clients to set up the media between themselves. So in an installation with many users, my preferred choice would be to have both - they're solving different problems. Can they both exist on the same system and communicate with some degree of stability? ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
